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Historic Environment Scotland

Visitor Operations & Customer Service Opportunities

Application Deadline: Not Specified
Historic Environment Scotland is looking for seasonal Visitor Operations and Customer Service Staff with an enthusiastic and friendly attitude.

HES are the lead public body responsible for the care of over 70 staffed properties throughout Scotland. Our Visitor Operations staff welcome millions of visitors per year, offering them an enjoyable and informative experience.

Can you help us deliver the highest quality customer service?

Would you like to develop your skills in a unique working environment?

We’re inviting people who have a passion for delivering high quality customer care, relish a challenge and will thrive working within a team environment.

Responsibilities and Duties;

Engage with the visitor to establish the best ticket product for their needs and process using our computerised till system.
Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.
To ensure a high standard of presentation throughout the site
To ensure the security of the site, buildings and contents.
Monitor and comply with all H&S procedures/guidance relevant to the site.
To follow correct procedures to ensure safe operation of all equipment.
To proactively communicate with colleagues to ensure good performance, standards and consistency of the team.
Actively support HS seminars, events, functions and promotions.
Work as part of a team to ensure that the GTBS Gold award VisitScotland 5* grades are maintained, and participate in local action plan delivery.
Team participation to achieve agreed commercial performance targets for the monument.
Maximise commercial opportunities and capitalising on income generating opportunities.
Support team in achievement of quality assurance KPIs including mystery visit score.
Ensure that the health and safety of staff, visitors and contractors is paramount at all times.

• Positive and effective communicator
• Strong inter-personal skills
• Excellent organisational skills
• Attention to detail
• Great teamwork skills

To apply or look for further details please visit our website (as below)

Attached File: VO Seasonal Recruitment - Generic JD 1.doc
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