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Falkirk Community Trust

Kelpies Guide/Retail Assistant

Application Deadline: Thursday 17th January 2019
Falkirk Council and Falkirk Community Trust currently applies a living wage supplement to all employees earning less than £8.51 per hour. The value of the living wage supplement is subject to regular review by the Council and the Trust, is non-contractual and can be changed at any time.

As a Kelpies Guide/Retail Assistant you will have a passion for great customer service and will provide a 5 star customer experience for all visitors to The Helix.

You will provide an engaging and entertaining tour of The Kelpies, showing your passion and interest in the subject throughout. You will also assist with selling, re-stocking and merchandising of our retail range, sharing your knowledge of the products on sale. You will share your knowledge of The Helix, Falkirk area and be an ambassador for Scotland, providing information that will assist our visitors as they move around The Helix and/or beyond. Additional to these main tasks you will perform general administrative duties including taking telephone enquiries.

Experience as a Tour Guide and/or Retail Assistant would be desirable but is not essential. Ultimately, we are looking for individuals who display a positive attitude, are passionate, organised and can successfully work as part of a team. A strong willingness to learn is also critical.

The position is 22.5 hours per week which is averaged across a 5 week rota. The rota will be available for viewing at the interview stage.

As employee of Falkirk Community Trust you would be entitled to the following:

• Free gym and leisure facility membership for all Trust facilities
• Generous annual leave entitlement
• Cycle to Work scheme
• Childcare voucher scheme
• Pension

If you are interested in applying for this role, please fill in the form on My Job Scotland with as much detail as possible to allow us to get the best possible picture of who you are and what your experiences have been.

Interviews will take place the week beginning 28th January 2019. The role will begin on 4th March.

This post is temporary until November 2019 due to seasonal requirements.

There will be a service review in July 2019 where a permanent position may become available.

If you have any questions about the role, please contact David Moody, Visitor Services Supervisor on (01324) 590600 or via email at

If you are the successful candidate, you will be required to carry out a Disclosure Scotland check.

Location: The Helix, Falkirk

To find out more about this role and to apply, please visit and search on reference FLK04548.

Closing Date: Thursday 17 January 2019

Celebrating diversity, promoting equality of opportunity.

Attached File: KelpiesGuideRetailAssistant-CT2845.pdf
Web Link:
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