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Pitlochry Festival Theatre

Front of House & Box Office Manager

Application Deadline: Sunday 27th January 2019

An exciting opportunity has arisen at Scotland’s renowned ‘Theatre in the Hills’. At Pitlochry Festival Theatre, we are searching for a Front of House and Box Office Manager to lead our customer facing operation.

Attracting over 100,000 people each year, Pitlochry Festival Theatre (PFT) is a unique, theatrical phenomenon in the heart of Perthshire.

PFT is famous for large scale productions, delivered to international standards, with multitudes of sumptuous costumes and exquisitely detailed sets that quite often get their own round of applause!

Our location plays its own starring role in the PFT experience. We sit right on the bank of the Tummel; the views of the river and the ‘Speckled Mountain’, Ben-y-Vrackie, are spectacular.

Responsible for:
Front of House Supervisor, Box Office Supervisor, Front of House Assistants, Box Office Assistants

Salary: £28,000 per annum

Job Purpose:
The Front of House & Box Office Manager plans, directs, and manages the performance of customer-facing services and functions within the Front of House and Box Office areas to maintain and develop commercial growth and operational resilience in accordance with the organisation’s strategic plan.

The post-holder works closely with all members of the Customer Experience department to support the organisation in its day-to-day activities and contribute to its long-term strategy and vision.

Main Responsibilities:
To provide strong and effective leadership and management of the Front of House and Box Office areas, ensuring the day-to-day consistency and quality of experience at every customer touch point.

To act as Customer Experience Champion within the organisation, supporting a programme of ongoing quality assessment and improvement in all customer-facing areas.

To work closely with colleagues across the organisation to develop and achieve a range of business targets.

To oversee the delivery of a high-quality and efficient commercial service in Front of House and Box Office areas to achieve income targets and improve overall profitability.

To work with the Front of House Supervisor and Box Office Supervisor to achieve financial and service level targets for the Front of House and Box Office areas.

To act as a key point of contact for employees in the Front of House and Box Office areas, other colleagues across the organisation, creative team members, and Visiting Companies.

To act as a Duty Manager for the organisation.

For further details and how to apply, please click on the link below:

Web Link:
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