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Pitlochry Festival Theatre

Hospitality Supervisor

Application Deadline: Sunday 27th January 2019

An exciting opportunity has arisen at Scotland’s renowned ‘Theatre in the Hills’. At Pitlochry Festival Theatre, we are searching for a Hospitality Supervisor to assist in leading our catering operation.

Attracting over 100,000 people each year, Pitlochry Festival Theatre (PFT) is a unique, theatrical phenomenon in the heart of Perthshire.

PFT is famous for large scale productions, delivered to international standards, with multitudes of sumptuous costumes and exquisitely detailed sets that quite often get their own round of applause!

Our location plays its own starring role in the PFT experience. We sit right on the bank of the Tummel; the views of the river and the ‘Speckled Mountain’, Ben-y-Vrackie, are spectacular.

Salary: £22,000 per annum

Job Purpose:
The Hospitality Supervisor assists the Hospitality Manager in the performance of food, beverage, and conference and event work as a core part of customer-facing services and functions in order to maintain and develop commercial growth and operational resilience in accordance with the organisation’s strategic plan.

The post-holder works closely with all members of the hospitality and Customer Experience teams to support the organisation in its day-to-day activities and contribute to its long-term strategy and vision.

Main Responsibilities:
To provide the highest quality customer experience to the café, bar, restaurant, and events services, helping to ensure consistency and quality of experience at every customer touch point.

To support the delivery of a high-quality and efficient commercial service in all customer-facing areas, driving income generation from food, beverage, and conference and event sections.

To act as Customer Experience Champion within the organisation, supporting a programme of ongoing quality assessment and improvement.

To support the Hospitality Manager to achieve financial and service level targets for the Hospitality section.

To act as Duty Manager for the organisation.

For further details and how to apply, please click on the link below:

Web Link:
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