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Historic Environment Scotland

Edinburgh Castle - Visitor Operations and Customer Service positions

Application Deadline: Sunday 17th February 2019
Edinburgh Castle

Visitor Operations and Customer Service Staff

Application Deadline: Monday 18th February 2019. Applications received after this date will be considered for any remaining or new seasonal positions.

Hours: Various
Duration: Various
Work Pattern: Variable Working days and shifts, including weekend working
Location & Public Transport Access: Edinburgh Castle is located in the centre of Edinburgh and well served by public transport links.
Pay: £17,500 - £18,451 pro-rata
Historic Environment Scotland are looking for seasonal Visitor Operations and Customer Service Staff with an enthusiastic and friendly attitude.

HES are the lead public body responsible for the care of over 70 staffed properties throughout Scotland. Our Visitor Operations staff welcome millions of visitors per year, offering them an enjoyable and informative experience.
Edinburgh Castle seek seasonal staff for four of their operational teams: Admissions, Retail, Guiding and Mobility Vehicle Driving Team.

Can you help us deliver the highest quality customer service?

Would you like to develop your skills in a unique working environment?

We’re inviting people who have a passion for delivering high quality customer care, relish a challenge and will thrive working within a team environment.

Responsibilities and Duties:

• Provide a world class welcome and direct visitors as appropriate upon their arrival at Edinburgh Castle.
• Sell appropriate tickets and products to all walk up visitors.
• Ensure all vehicles entering the castle and parking on the esplanade have the appropriate approval.
• Ensure the security and safety of the visitor, whether arriving on foot, by bus or by car, and any other activity taking place on the esplanade throughout the day.
• Ensure all group visitors to the castle are welcomed and their access into the castle is managed as efficiently and effectively as possible, providing additional information as appropriate.
• Provide information on other Historic Environment Scotland sites and services available to visitors.
• Process sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.

• Welcome and assist visitors on their way around the castle.
• Work on both indoor and outdoor posts throughout the castle.
• Oversee the security, cleanliness and tidiness of the various apartments throughout opening hours.
• Knowledge of Scottish history and of the castle would be advantageous, although training will be given.

• Carry out the daily operational duties of the shop as requested by the supervisor or retail management.
• Maximise trading income through selling and upselling appropriate merchandise.
• Process sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.
• Ensure the correct pricing of stock.
• Ensure the shop is well stocked and merchandise is appropriately displayed at all times.
• Assist in the daily banking and cash conveyance as and when required.
• Ensure that high standards of shop hygiene and housekeeping are maintained at all times.


• Drive the mobility vehicle for visitors who require assistance accessing the castle.
• Perform banksman duties, ensuring a safe route through the castle for the vehicle.
• Assist other teams within the castle, as and when required.

• Positive and effective communicator
• Strong inter-personal skills
• Excellent organisational skills
• Attention to detail
• Great teamwork skills

Interviews will be held w/c Monday 4th March 2019

Attached File: VO Seasonal Recruitment - Edinburgh Castle.doc
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