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The National Trust for Scotland

Visitor Services Supervisor (Guest Services & Retail)

Application Deadline: Friday 22nd March 2019
Job/Position: Visitor Services Supervisor (Guest Services & Retail)
Hours: Full Time
Location: Robert Smail’s Printing Works, Innerleithen
Salary range: £21,867 pro rata


To provide operational coordination and supervision of retail and visitor services, in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for retail, and duty management is very often the “face” of the Trust to visitors and suppliers. As such, this role directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

Application forms are available on

Interested applicants should forward a completed application form to the People Services Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via, by first post (i.e. 10.00am) on 22nd March 2019.

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