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RZSS, Edinburgh Zoo

Visitor Experience Team Leader and Duty Manager

Application Deadline: Thursday 31st October 2019
Visitor Experience Team Leader & Duty Manager

Fixed-term (31 October 2019 / Full-time

Could you be the leader of our pack? We’re looking for a Seasonal Team Leader to co-ordinate the day to day visitor operations at Edinburgh Zoo - ensuring an environment that is engaging, well maintained and provides a 5-star visitor experience.

The Royal Zoological Society of Scotland (RZSS) are seeking a Visitor Experience Team Leader & Duty Manager to coordinate and motivate a team of up to 20 staff to deliver 5-star experience for our visitors. This is an exciting opportunity to further your career with one of Scotland’s leading education and conservation charities for the Summer season based at RZSS Edinburgh Zoo.

What you’ll be doing…
The Visitor Experience team are responsible for providing a 5-star experience for our visitors, from the initial welcome at the car park entrance and members gate entrance through to coordinating visitor activities and running our Zoo transport systems. Essentially, as Team Leader & Duty Manager, you can expect to:

* lead and co-ordinate the day to day visitor operations at Edinburgh Zoo - ensuring an environment that is engaging, safe, well maintained and provides an excellent visitor experience.
* act as Duty Manager with responsibility for managing, and coordinating the response, to incidents and their impact across the site
* manage and motivate up to 20 team members. This involves the weekly rotas, communicating targets, appraisals and development and dealing with any issues as they arise.
* build positive and proactive relations with colleagues in other departments within the Zoo, focusing teams on the joined-up delivery and presentation of a world class experience and visitor attraction.

This is a full-time position where the working hours are 37.5 hours per week and includes regular weekend working and duty management responsibilities. This role is fixed-term for the Summer season until 31 October 2019.

What you’ll need…
We are looking for a dynamic and innovative professional who understands and can deliver 5-star customer service. You should be a team player who is highly organised and who can prioritise work to deadlines and maintain high levels of accuracy under pressure. If you have the following, we would love to hear from you:

* Good achievement at Higher grade level (including English and Mathematics)
* Valid Driving Licence
* Team-working skills, with a proven ability to build and maintain effective relationships with employees and managers at all levels, including contracted service staff.
* Significant experience of team leading in a customer service environment
* Experience of working in a similar visitor attraction environment
* Confidence, initiative, and empathy to deal with customer queries and incident management
* Good working knowledge of MS Office

Please note that an offer of employment is subject to satisfactory references, evidence of qualifications, right to work in the UK and Basic Disclosure Scotland check prior to commencement.

What you’ll get in return…
We also look after our people just as much as we look after our animals and visitors. As well as the fundamental benefits like salary and a Work Place pension, we offer other rewards that can help you financially, can make work a bit easier and make life outside of work a lot more fun! For example, 34 days annual leave allowance, life assurance, friends and family discounts, Employee Assistance Programme and free access to a whole host of other Scottish attractions with our ASVA (Association of Scottish Visitor Attractions) passes.

We offer more than everyday job satisfaction - as well as our wonderful animals we have a highly professional, diverse and friendly staff community too. So, in working for RZSS you've not only got a great job in a very interesting organisation - you're also part of an amazing cause too!

Interested?
To apply, please visit the RZSS Vacancy page, complete a RZSS application form and recruitment monitoring form and email it to recruitment@rzss.org.uk. Postal applications may also be sent to: The Royal Zoological Society of Scotland, Edinburgh Zoo, HR Team, 134 Corstorphine Road, Edinburgh, EH12 6TS.

Closing date: Tuesday 9 April 2019 and interviews will take place on Wednesday 17 April 2019.

Due to the level of interest in these positions, we are not able to contact each unsuccessful applicant individually. Therefore, if you have not been contacted by Friday 12 April, please assume that you have been unsuccessful this time.

Connecting people with nature. Safeguarding species from extinction. We are the Royal Zoological Society for Scotland (RZSS), and for over 100 years we’ve been a leading conservation and education charity as well as an amazing, award-winning visitor attraction. We’ve been a charity since our founding in 1909 and maintain a keen commercial edge to ensure a sustainable, bright and exciting future. Through our two sites, RZSS Edinburgh Zoo and RZSS Highland Wildlife Park, we provide unique and memorable experiences and engage over 750,000 visitors per year in the wonders of the natural world, taking care of over 1,000 rare and endangered animals in safe and stimulating surroundings. The RZSS strives to be an equal opportunities employer. Registered Charity SC004064.

Web Link: http://https://www.rzss.org.uk/job-vacancies/visitor-experience-team-leader-duty-manager-1
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