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Pitlochry Festival Theatre

Box Office Assistant - Summer Season

Application Deadline: Thursday 18th April 2019
Job Purpose:

The Box Office Assistant assists the Box Office Supervisor and Front of House Supervisor in providing an effective and high quality box office and customer service experience for all visitors to Pitlochry Festival Theatre.

The post-holder works closely with all members of the Customer Experience Team to support the organisation in its day-to-day activities and contribute to its long-term strategy and vision.

Main Responsibilities:

To provide the highest quality customer experience to all visitors and customers, helping to ensure consistency and a high quality customer experience at every customer touch point.
To work with the Box Office Supervisor and Front of House Supervisor to help achieve financial and service level targets for the Front of House and Box Office sections.
To work closely with colleagues across the organisation to achieve a range of business targets.
To support the delivery of a high-quality and efficient commercial service in all customer-facing areas.
To act as Customer Experience Champion within the organisation, supporting a programme of ongoing quality assessment and improvement.

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