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Mercat Tours Ltd

Visitor Services Assistant

Application Deadline: Friday 26th April 2019
We’re inviting people who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team.

Join Our Team

We are a Living Wage employer since 2017

  • Our team share an annual discretionary bonus

  • We bought a company holiday home for our colleagues to use

  • We care about our city and our environment - We recently won the Responsible Business of Year at the Edinburgh Chamber of Commerce Awards

  • We offer flexible working hours

  • You can join our company pension, Cycle2Wwork scheme and Childcare Voucher Scheme


  • Starting salary £9.24 p/h

  • Part time roles available (15 - 20hrs)

  • Shifts vary in length from 4.5 to 7hrs per day

  • Working hours 8am – 11pm

  • Working week Monday to Sunday

  • 3 month probationary period

To Apply

Please send your CV and Cover Letter/Personal Statement to by Friday 26 April at 5pm

The Role
Purpose and Objectives

  • Provide visitors with a 5 star warm welcome and farewell

  • Represent Mercat Tours in a positive, professional manner offsite at the Mercat Cross and onsite at 28 Blair Street

  • Promote and process visitor and trade sales

  • Ensure high quality experience delivered consistently for visitors and trade partners

  • Share ideas on how to improve Mercat’s service and develop new business

  • Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Main Duties and Responsibilities

  • Efficient sales conversion

  • Excellent product knowledge

  • Excellent working knowledge of Microsoft Office

  • Maintain site ensuring 5 star experience throughout

  • Positive and proactive approach to problem solving

  • Attention to detail, cash handling and record keeping

  • Communicate, support and work with Storytelling team to ensure a first class, visitor focused experience

  • Collaborate and support Operations team to maximise efficiencies

Special Requirements

  • Thrives working in a team

  • Reliable and trustworthy

  • Positive and effective communicator

  • Excellent organisational skills

  • Excellent written skills

  • Work independently and take responsibility

  • Ability to use initiative

  • Positive attitude

  • Calm under pressure

  • Think creatively

  • Excellent negotiating and people management skills

  • Passion for high quality product and visitor experience

  • Commitment to be the best you can be

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