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Mercat Tours Ltd

Visitor Services Assistant

Application Deadline: Tuesday 25th June 2019
We are recruiting for Visitor Services Assistants.
We’re inviting people who care about visitors, are passionate about our beautiful city, relish a challenge and will thrive working with our great team.
Join Our Team
• We are a Living Wage employer since 2017
• Our team share an annual discretionary bonus
• We bought a company holiday home for our colleagues to use
• We care about our city and our environment - we recently won the Responsible Business of Year at the Edinburgh Chamber of Commerce Awards
• We offer flexible working hours
• You can join our company pension, Cycle2Wwork scheme and Childcare Voucher Scheme
• Starting salary £9.24 p/h
• Part time roles available (15 - 20hrs)
• Shifts vary in length from 4.5 to 7hrs per day
• Working hours 8am – 11.30pm
• Working week Monday to Sunday
• 3 month probationary period
To Apply
Please send your CV and Cover Letter/Personal Statement to by Tuesday 25 June.
Successful applicants will be invited for interview on Sunday 7th July.
The Role
Purpose and Objectives
• Provide visitors with a 5 star warm welcome and farewell
• Represent Mercat Tours in a positive, professional manner offsite at the Mercat Cross and onsite at 28 Blair Street
• Promote and process visitor and trade sales
• Ensure high quality experience delivered consistently for visitors and trade partners
• Share ideas on how to improve Mercat’s service and develop new business
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team
Main Duties and Responsibilities
• Advise and assist visitor’s choice of tour
• Efficient sales conversion
• Excellent product knowledge
• Excellent working knowledge of Microsoft Office
• Maintain site ensuring 5 star experience throughout
• Positive and proactive approach to problem solving
• Attention to detail, cash handling and record keeping
• Communicate, support and work with Storytelling team to ensure a first class, visitor focused experience
• Collaborate and support Operations team to maximise efficiencies
Special Requirements
• Thrives working in a team
• Enjoys working outdoors
• Reliable and trustworthy
• Positive and effective communicator
• Excellent organisational skills
• Excellent written skills
• Work independently and take responsibility
• Ability to use initiative
• Positive attitude
• Calm under pressure
• Think creatively
• Excellent negotiating and people management skills
• Passion for high quality product and visitor experience
• Commitment to be the best you can be

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