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Mercat Tours Ltd

Storytelling Ghost Tour Guides

Application Deadline: Friday 17th May 2019
We are currently recruiting for Ghost Tour Storytelling Guides.

Join Our Team


  • We are a Living Wage employer since 2017

  • Our team share an annual discretionary bonus

  • We bought a company holiday home for our colleagues to use

  • We care about our city and our environment - we recently won the Responsible Business of Year at the Edinburgh Chamber of Commerce Awards

  • We offer flexible working hours - though you must be available for weekend shifts

  • You can join our company pension, Cycle2Work Scheme and Childcare Voucher Scheme



Details



  • Starting salary £10 p/h whilst training progressing to £13.36 p/h on successful completion of our certified training

  • Full certified training provided



To Apply

Please send your CV and Cover Letter to detail why you want to work for us and what will make you a good storyteller to Shirley@mercattours.com by Friday 17 May at 5pm

First Auditions: week beginning 5 June
Second Auditions: week beginning 10 June
Start Date: week beginning 01 July

The Role - Purpose and Objectives



  • To give history a damn good telling

  • Deliver an authentic, high quality, visitor-centred experience of Scottish history

  • Represent Mercat Tours and our city in a positive, professional manner

  • Share ideas on how to improve Mercat’s service and develop new business

  • Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team



Main duties and responsibilities

Storytelling;



  • Deliver walking tours of the Royal Mile & Blair Street Underground Vaults

  • Make meaningful connections between visitors, locations, stories and tour theme to ensure a unique and memorable experience

  • Share your own passion through engaging and entertaining storytelling

  • Involve the audience to increase impact and effect of tour



Visitor care & focus;


  • Welcome and interact with visitors pre-tour

  • Prioritise visitors’ needs at all times

  • Assess suitability of tour route and adjust accordingly

  • Manage and support any unwell visitors

  • Ensure aware of fire evacuation procedures

  • Up to date First Aid training

  • Communicate, support and work with Visitor Services team to ensure a first class, visitor focused experience



Communication;



  • Maintain effective internal communications to ensure that all relevant company functions are kept informed of opportunities and events

  • Represent the company at industry events

  • Any other duties reasonably requested



Requirements


  • People focussed

  • Positive and proactive approach to problem solving

  • Excellent communication and presentation skills

  • Passion for history

  • Positive, supportive team member

  • Flexible and resourceful

  • Ability to use initiative

  • Organised and punctual

  • Calm under pressure

  • Commitment to help us be the best we can be

  • Passion for high quality product and visitor experience

  • Commitment to be the best you can be



Attached File: Mercat Application Form Storyteller.docx
Web Link: http://www.mercattours.com/why-mercat/vacancies
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