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RZSS, Edinburgh Zoo

Admissions & Retail Assistant

Application Deadline: Sunday 26th May 2019
Are you passionate about animals, love meeting new people and pride yourself on delivering first-class customer service? We’re looking for Seasonal Admissions & Retail Assistants to join our dynamic team at Edinburgh Zoo. Recruitment for our 2019 Summer season is now open!

As the Summer season approaches, we are currently seeking pro-active and enthusiastic Admissions & Retail Assistants to join our vibrant team for the Summer. If you are passionate about animals, love meeting new people and delivering excellent customer service then we would like to hear from you.

What you’ll be doing…

There are all sorts of jobs to be done at Edinburgh Zoo to help keep this unique and wonderful place going. Our Seasonal Assistants can enjoy a wide range of fun and exciting responsibilities, including:

Admissions - acting as the first point of contact through the admissions gate you will provide a warm welcome, selling tickets and providing information and assistance for our visitors.
Retail – often acting as the last point of contact through our gift shop, you will assist customers with their purchases, help process sales, cash handling, stock control and replenishment.
Events – you will help engage our visitors by taking on the role of the Zoo’s mascots and help deliverour new and exciting Summer exhibition in association with Bricklive Ocean.

What you’ll need…

We’re looking for positive team players with exceptional customer service and communication skills. These are visitor facing roles, therefore understanding and being able to deliver first-class customer service and care is paramount. In addition, applicants are expected to be educated to Standard Grade level, with a competent level of numeracy skills. Previous experience within a visitor attraction would be an advantage, especially in admissions, or a retail environment. If you have a passion for wildlife and conservation, that’s even better – we would like to hear from you.

What you’ll get in return…

We care for our people just as much as we look after our animals and visitors. As well as the fundamental benefits like salary and a Work Place pension, we offer other rewards that can help you financially, can make work a bit easier and make life outside of work a lot more fun! We offer more than everyday job satisfaction - as well as our wonderful animals we have a highly professional, diverse and friendly staff community too. So, in working for RZSS you've not only got a great job in a very interesting organisation - you're also part of an amazing cause too!


To apply, please complete a RZSS application form and recruitment monitoring form and email it to Postal applications may also be sent to: The Royal Zoological Society of Scotland, Edinburgh Zoo, HR Team, 134 Corstorphine Road, Edinburgh, EH12 6TS.

Closing date: Sunday 26 May 2019 and selection centre will take place on Wednesday 5 June 2019.

Due to the level of interest in these positions, we are not able to contact each unsuccessful applicant individually. Therefore, if you have not been contacted by Friday 31 May 2019, please assume that you have been unsuccessful this time.

Connecting people with nature. Safeguarding species from extinction. We are the Royal Zoological Society for Scotland (RZSS), and for over 100 years we’ve been a leading conservation and education charity as well as an amazing, award-winning visitor attraction. We’ve been a charity since our founding in 1909 and maintain a keen commercial edge to ensure a sustainable, bright and exciting future. Through our two sites, RZSS Edinburgh Zoo and RZSS Highland Wildlife Park, we provide unique and memorable experiences and engage over 750,000 visitors per year in the wonders of the natural world, taking care of over 1,000 rare and endangered animals in safe and stimulating surroundings. The RZSS strives to be an equal opportunities employer. Registered Charity SC004064

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