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The Enchanted Forest Community Trust

Customer Service Advisors

Application Deadline: Friday 02nd August 2019
Do you have a passion for delivering excellent customer service and want to be part of an award-winning community run event?

We are now recruiting Service Advisors.

These are customer facing roles and you must have a passion for providing outstanding customer service and have excellent interpersonal, communication and problem-solving skills to allow you to deal effectively with customer enquiries, ticketing queries and occasionally complaints.

This role will also require you to issue tickets in conjunction with our ticket sales distributor, SEE Tickets, and you must be confident working with all aspects of technology and feel comfortable using an iPad and printer.

You must be available to attend both training nights on Monday 30 September and Tuesday 1 October and be able to work a minimum of 10 nights out of the 33 nights between Wednesday 2 October to Sunday 3 November 2019.

For further information and to obtain a copy of our application pack, please visit our website or email our Recruitment Team

The Enchanted Forest Community Trust is committed to being an Accredited Member of Living Wage Scotland and our payment structure reflects our values and pledge to this.

Attached File: Customer Service Advisor Job Description 2019.pdf
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