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The Royal Yacht Britannia

IT Technician

Application Deadline: Monday 22nd July 2019
Job Title: IT Technician
Hours: Full time
Duration: Permanent
Pay: Circa £21,000 + Benefits

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 180-strong team on board is committed to the same standards of excellence that were expected when Britannia was in service. This dedication to excellence has led to Britannia being rated as Scotland’s Best Visitor Attraction for 12 years running by national tourist board, Visit Scotland, and in TripAdvisor’s Top 10 UK attractions 2014-18.

An exciting new addition to our portfolio is our recently opened luxury floating hotel, Fingal, a former Northern Lighthouse Board ship. Fingal offers the ultimate in luxury, with 23 beautifully styled cabins, where guests can choose from their own private balcony, duplex cabin or, for that special occasion, the stunning presidential suite.

IT Team

The IT Team is responsible for providing The Royal Yacht Britannia and its subsidiary divisions, including Fingal, a high-quality IT support service ensuring the organisation operates efficiently, safely and effectively. As a small team we work closely with external contractors and cover a varied and wide range of activities, such as first line support to formulating the organisation’s technical strategy and implementing new systems. We are looking to grow our team with this new post of an IT Technician.

The IT Technician Role

Reporting to the IT Manager, the IT Technician’s primary responsibility will be to provide first line technical support to internal stake holders by troubleshooting issues and ensuring these are recorded within our ticketing system. Other duties include but are not limited to:



  • Liaising with IT outsourced service providers to provide a high-quality IT, database and telecommunication service

  • To act as the first line support contact for all IT and telephony related issues and liaising with external Service Providers as required

  • AV Set up for internal and external events/conferences/meetings

  • Develop and deliver training courses to colleagues on all main applications used across the business

  • Develop and deliver IT inductions to all new employees

  • Support the IT Manager in Office 365, SharePoint and Active Directory configuration and development

  • Working with outsourced contractors to make configuration changes to the internal phone system as required

  • Working with outsourced contractors to undertake the management, testing and maintenance of CCTV

  • Acting as the first point of contact to provide assistance with internal databases, including configuration changes

  • Maintain the IT hardware inventory

  • Support the IT Manager in introducing system enhancements as required

  • Undertake Handset, radio and induction loop testing and maintenance

  • Undertake regular data cleansing/hygiene and re-structure tasks including a schedule of housekeeping procedures to both database records and table entries

  • Undertake regular testing and recording of business continuity procedures

  • Lead the IT and telecommunication aspects of office moves

  • Configuration and deployment of new hardware as required

  • Monitor compliance of IT policies and report any breaches as required

  • Project based work as required

  • In conjunction with all other members of the team, undertake any other reasonable duties related to the IT team’s function

  • Occasionally deputise for the IT Manager.


Accountability:
The IT Technician is accountable to the IT Manager.

Experience

Essential


  • Experience of IT troubleshooting in the work environment

  • Experience in a customer-facing role

  • Experience of working with third party suppliers


Desirable


  • Experience of Office 365 and SharePoint

  • Experience of a similar IT support role

  • Past experience in delivering training


Personal Qualities


  • Excellent IT skills

  • Ability to prioritise workload and meet deadlines

  • Ability to manage multiple tasks and changing priorities

  • Excellent attention to detail and organisational skills

  • Strong customer service skills and the ability to multitask

  • Strong problem-solving skills and able to use initiative

  • Ability to work collaboratively and to communicate effectively both internally and externally

  • Well-motivated and proactive


Company benefits include:


  • Enhanced long service holiday entitlement

  • Life Assurance

  • Performance and loyalty payment scheme

  • Complimentary tickets

  • Staff discount in the Gift Shop and Royal Deck Tea Room

  • Pension

  • Free car parking for staff


If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

How to Apply:

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of IT Technician to: neil.hunter@tryb.co.uk or postal applications to:

Neil Hunter
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 9am, Monday 22nd July 2019

Interviews: Week commencing 29th July 2019

No agencies please.

Web Link: https://www.royalyachtbritannia.co.uk/vacancies/it-technician/
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