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Ticketing Team Assistant - April-October

Application Deadline: Friday 28th February 2020
Would you like to join our 5 star team this season? We are recruiting for castle ticketing assistants.If you have a passion for Scotland and an enthusiasm for making memories then we’d like to hear from you.

Full training will be provided.


1. Meeting and greeting group and individual visitors, dealing with enquiries and assisting the castle team in providing a 5 Star visitor experience, working between our ticketing office in the grounds and our entrance hall.

2. Selling and checking tickets and the associated cash handling, credit card processing, etc., using appropriate equipment and technology.

3. Upsell and cross-sell specific products to ensure sales targets are met e.g. guide books and annual passes

4. Reconciliation of cash at end of day and appropriate reporting.

5. Ensuring the security of all cash and payment vouchers at all times.

6. Working closely with castle accounts and administration personnel and complying with directives and requests as appropriate.

7. Maintaining accurate and up to date records at all times including special ticket sales, complimentary tickets and database information, etc

8. Administration as required including help to maintain/photocopy stationery and equipment stocks.

9. Assisting in the delivery of marketing and sales initiatives as directed by the Head Guide and Operations Manager.

10. Assist with maintaining the security and safety of visitors, staff, the Castle and its contents.

11. Assisting and supporting floor guiding staff in maintaining a high level of customer interaction for which an understanding of the Castle and its contents is required.

12. Provide assistance and support to teams within the castle enterprise as required, including guiding, housekeeping, retail and administration.

13. Comply with health & safety directives and organisational policy, including regular fire drills.

14. Comply with organisational policy for green tourism and recycling policies.

15. Attend team meetings and training sessions as required including afterhours sessions – reasonable notice is given and staff are paid for their time.

Job Types: Full-time, Part-time, Contract

Please cntact for further details

Attached File: 2020 Castle Ticketing JD.docx
Web Link:
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