Seasonal

Your role of Seasonal Steward/Groundskeeper will be a fixed term position up until 30 September 2026. The likely start date for this role is in April 2026.

Are you looking for a seasonal job that is both fun and unique? You’ll have a fantastic opportunity to help shape our biodiversity strategy through your existing knowledge of landscape management, bringing practical skills and your initiative to enhance ecological benefits.

You will be part of the team looking after Dryburgh Abbey and join the existing staff in welcoming and interacting with visitors.

Due to its rural setting Dryburgh Abbey has arguably the most important biodiversity role among the HES sites in the region. In combination with the monument itself and its important historical aspects, the arboretum and wildflower areas create a unique visitor experience.

Your role of Seasonal Steward will be a part year permanent position up until 30 September 2026. The likely start date for this role is in April 2026. We currently have two positions available. One covering Thursday to Saturday and the other Friday to Sunday. Please indicate in your covering letter which you are interested in or if you have a preference.

Are you looking for a seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world.

Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Melrose Abbey during the season.
You will be part of a highly motivated team looking after Melrose Abbey. Your role will be team based, but you will also need to complete individual tasks, with the post involving both indoor and outdoor work.

Melrose Abbey is a key landmark in the Scottish Borders. Founded in 1136 as a Cistercian monastery, it is a prime example of Gothic architecture and is particularly renowned for its elaborate stone carvings. It is also the resting place for Robert the Bruce’s heart.

Your role of Seasonal Steward will be a part year permanent position up until 30 September 2026. The likely start date for this role will be April 2026.

Are you looking for a seasonal job that is both fun and unique? You’ll gain valuable experience in the tourism industry as you help to bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Jedburgh Abbey during the season.

You will be part of the team looking after Jedburgh Abbey and join the existing staff in welcoming and interacting with visitors.

One of the four great Abbeys established in the Scottish Borders in the 1100s, Jedburgh Abbey is famous for its beautiful romanesque/gothic architecture.

Your role of Seasonal Steward will be a part year permanent position up until 30 September 2026. The likely start date for this role is in April 2026.

Are you looking for a seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world.

Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Hermitage Castle during the season.
You will be part of the team looking after Hermitage Castle. You will be self-directed and independent while interacting with the visitors to the castle.

Hermitage Castle is a gateway into the Scottish Borders and has a rich, colourful history, tying into Mary, Queen of Scots and many characters of renown.

Your role of Seasonal Steward will be a fixed term position up until 30 September 2026. The likely start date for this role is in April 2026.

Are you looking for a seasonal job that is both fun and unique? You’ll gain valuable experience in the tourism industry as you help to bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Dryburgh Abbey during the season.

You will be part of the team looking after Dryburgh Abbey and join the existing staff in welcoming and interacting with visitors.

Due to its rural setting Dryburgh Abbey has arguably the most important biodiversity role among the HES sites in the region. In combination with the monument itself and its important historical aspects, the arboretum and wildflower areas create a unique visitor experience.

Your role of Seasonal Steward will be a part year permanent position up until 30 September 2026. The likely start date for this role is April 2026.

Are you looking for a seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Smailholm Tower during the season.
You will be part of the team looking after Smailholm Tower. You will be self-directed and independent while interacting with the visitors to the tower.

Smailholm is historically significant for its connections to Border Reivers and Sir Walter Scott. The site is also architecturally significant, being one of the best examples of keep towers surviving.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers at all our key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year-old turf house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories.

• visitors, offer ideas to help them enjoy their visit and answer common questions.
Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers and offer an exceptional visitor experience at our key touch points, from arriving in our car park and coach park, to climbing up the Monument and enjoying our exhibition, or making purchases in our café and shop.
• Provide a responsive, friendly and efficient service, tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership offer and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.