Jobs

37 Hours per week, including evenings and weekends

JOB PURPOSE:
To support the management, delivery and development of a range of, sporting and non sporting activities to meet the Company objectives, predominantly based at Dewars Centre and Perth Leisure Pool, but to include other LAL venues. To be a member of the wider Duty Management Team ensuring the smooth day to day operation of Dewars Centre and Perth Leisure Pool

DUTIES AND RESPONSIBILITIES:
Operational Duties
Key Tasks – Duty Manager
• To be directly responsible for the day-to-day operational management, service standards and performance, staffing complement planning and allocation of duties in respect of appropriate facilities and services to ensure the highest possible standards of customer care.
• To constantly lead and direct the ‘front of house’ service team by example and maintain a constant high profile ‘front of house’ management team presence for staff, customers and key stakeholders through regular and planned interaction, research, and consultation.
• To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction.
• To ensure with support from the Ice Manager, the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, eg timesheets, emergency and alarms’ systems testing etc.
• To take a lead role in procurement of cleaning budget, resource, and stock.

Key Tasks – Curling, Skating, Gym Activities and Events
• To lead on the day-to-day operations of logistics of a variety of hosted activities and events to include sporting activities, meetings, and events.
• To ensure appropriate staffing levels are in place to deliver safe and efficiently delivered activities and events, provide appropriate supervision of standards.
• To assist and liaise with event organisers from the planning to execution stages of all activities.
• Working with the venue team develop business opportunities whilst being sensitive to the sporting demands of Dewars Centre and Perth Leisure Pool.
• To work with other venue staff to deliver all venue services ensuring the highest standard.
• Support the quality and performance evaluation processes to measure effectiveness and sustainability of activities.
• Arrange and attend appropriate meetings, focus groups etc as required to fulfil the remit.
• To work with other team members to manage and develop the curling, gym and skating programmes and arrange appropriate staffing.
• To manage all conferencing equipment and resources including IT equipment.

Financial
Key Tasks
• To be responsible, when necessary, for cash reconciliation and banking and to ensure the stringent application of the Company’s financial policies and procedures and financial regulations.
• To maintain appropriate budget area responsibility within agreed authorised limits.
• To contribute to the budget preparation process
• To contribute to the maximisation of income through service standards and development

Health and Safety
Key Tasks
• To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc
• To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff.
• To ensure all new members of staff are given an induction and that, on a day-to-day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing.
• To ensure that all accidents, incidents, and dangerous occurrences are properly investigated and reported.
• To attend first aid cases and administer remedial treatment as required.

Maintenance
Key Tasks
• To ensure through regular monitoring and inspections that all plant, equipment and building faults and maintenance works’ requests are processed timeously and correctly to minimise service disruption or deterioration
• To contribute to the monitoring of any maintenance works being undertaken within the Company’s facilities

Human Resources
Key Tasks
• To be directly responsible for the day-to-day operational supervision of all staff within the Company’s facilities and contribute to a positive staff welfare and development programme.
• To be directly responsible for ensuring on a day-to-day basis the Company’s Human Resources policies and procedures are initiated and consistently adhered to, e.g. Sickness Absence, Disciplinary, etc.
• To assist in the recruitment, selection, and induction of appropriate subordinate staff
• To ensure the consistent application of a comprehensive staff assessment, training, and development programme to achieve the highest possible standard of service provision.
• To ensure the maintenance of all required training records for subordinate operational staff
• To assist in the training of other Company staff as necessary

Programming, Marketing and Development
Key Tasks
• To contribute to the practical on-site marketing and promotion of the Company’s activities, in conjunction with Company officers and in line with the Company’s Marketing and Service Plans
• Contribute to the development of appropriate marketing and advertising material for all activities relating to PLP / Dewars Centre.
• To maximise the service potential through a proactive approach to all development activities in conjunction with the Company’s Development and other staff
• To represent the Company within appropriate groups e.g. user groups, project teams, etc
• To contribute to the ongoing review and further development of facility and service programmes to ensure maximum service benefit.

General
• To undertake other related duties as may be required by the Company.
• Maintain confidentiality and observe data protection guidelines

Application Deadline: Monday 09/09/2024