Events Supervisor
Organisation: The National Trust for Scotland
Salary: £26,884 - £28,684 pro-rata, per annum
Location: Culloden
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Events
To develop an events programme that drives revenue, whilst maintaining the reputation of the Trust, and raising the profile of the 3 sites.
To supervise the set-up, stewarding and break-down of events.
To be the point of contact for all events, maintaining and recording all communication, dealing with queries and informing relevant departments of planned activities.
To develop and manage relationships with potential and existing clients, including all enquiries.
To ensure good housekeeping of the event spaces and managing equipment and supplies to ensure the operational efficacy of all 3 sites.
To develop and manage the event business alongside the properties drive for sustainability
To actively feedback visitor comments to line managers to develop and improve our offer,
To work closely with other departments in all 3 sites as needed.
Supervise services provided by third parties (eg. Suppliers to adhere to Trust policies and procedures ensuring that efficient arrangements are made for the delivery of the events).
To provide a consistently high standard of visitor care at all times
Welcoming event guests to the site in a friendly, efficient and knowledgeable manner.
Coordinate, supervise and participate in the staffing of events and functions and support team on site during events.
Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
Providing information about the sites, and their history.
Promoting National Trust for Scotland brand to include our Membership scheme, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
Health and Safety
To ensure sites meets with Health and Safety legislation in all events, including set up and break down.
Demonstrate responsibility and accountability for H&S relating to visitor services and site activities.
To use any personal protection equipment as provided and directed by your line manager.
Application Deadline: Sunday 08/12/2024