Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Coordinate income reporting and cash-handling processes for Robert Burns Birthplace Museum, including weekly sales and visitor statistic recording, and the reconciliation of tills and petty cash, plus additional monthly and year-end activities, providing assistance as and when required for the other 2 properties. This will include being a key holder for the main property safe.

• Become a super-user of the Trust’s online finance management and purchase order/invoice system, providing ongoing support and advice to other team members and liaising with the NTS finance team to investigate issues as they arise.

• Contribute to clear internal communication and team cohesion across the properties by sharing important messages, news and policy updates, as requested, through a variety of channels, including emails, shared calendars, staff notice boards, and arranging and recording team meetings/action points.

• Provide excellent customer service as the first point of contact for enquiries and correspondence from colleagues, visitors, tenants, local community, partners and suppliers via mail, email, telephone, social media and other online platforms.

• Actively promote RBBM as a destination and support event, travel trade and venue hire activities – including the set-up of online bookings via Eventbrite, and email. Assist in the coordination of events on site.

• Manage school enquiries and bookings, organising itineraries, providing information and co-ordinating guides.

• Work closely with the Operations Manager and the property group leadership team on establishing and maintaining strong, consistent administrative routines – from enforcing office housekeeping standards to the replenishment of supplies like stationery, first aid kit and uniforms.

• Assist with gathering photo and story content for marketing purposes, and ensuring our on-site information posters and resources are kept up to date.

• Oversee the property’s electronic and paper filing systems and archives to ensure they are organised, easy to navigate and meet the requirements of data protection legislation (GDPR) and the Trust’s data retention policy.

• Support the cyclical update of property health & safety systems, including notifying team of risk assessment review dates and compliance record-keeping.

• Offer a flexible administrative service to all managers and their teams as required.

• Support VSM’s with compliance record keeping for all property buildings.

• Located at the Robert Burns Birthplace Museum in Alloway, the role will require travel to other sites as and when business dictates.

• Provide relief cover for food & beverage, retail and reception desks.

Application Deadline: Sunday 02/06/2024