Jobs

JOB PURPOSE
• This role will focus on welcoming our visitor to the property, retail sales and supporting stock management.
• Being able to manage admissions, answer enquiries over the phone and carry out basic administration tasks.
• Maximising our membership sales and promotion for the property, within a clearly communicated target based system.
• To ensure our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, supporting opportunities to generate income and ensuring that the site and its assets are safe and secure.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To always provide a consistently high standard of visitor care
• Welcoming visitors to the site and processing their admission and purchases in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with additional needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Ensuring a high quality and consistent approach to all visitors.
• Answering visitors’ queries about the site, providing accessible information to visitors.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Effective communication with visitors, staff and volunteers.
• Be confident in customer led decision making.

To always maintain excellent standards of site and personal presentation
• The general ongoing operational cleaning of all areas as necessary;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badge and taking pride in representing the National Trust for Scotland.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Ensuring a positive working relationship and environment between other departments and site visitors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures including till operation and banking: to implement amendments to standard procedure as instructions may dictate.
• Raising any issues or discrepancies to the management team where necessary.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To support management in maintaining retail displays and standards.
• To support retail targets, utilizing training provided by management.
• To actively upsell products and services to create a customer led environment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work willingly and flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

Application Deadline: Friday 03/02/2023