Visitor Services Assistant - Housekeeping
Organisation: The National Trust for Scotland
Salary: £24,960 pro-rata, per annum
Location: Castle Fraser
JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.
Castle Fraser
Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1576.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Castle Fraser (as per the Trust’s Housekeeping Procedures Manual), including the following:
Maintain stock-levels of housekeeping consumables and janitorial supplies.
Routinely clean and look after the holiday accommodation and will involve but is not limited to:
vacuuming, sweeping, mopping, polishing of floors
dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
dusting/wiping of sills, skirtings, door, and window frames
cleaning of windows
cleaning of lavatories, sinks, etc
changing of bed linen and towels, and making of beds
cleaning of bathroom/toilet areas and fittings
cleaning of kitchen areas and equipment
checking functionality of lighting, heating, TV/radio etc
replenishing of welcome/hospitality trays, and consumables
cleaning and providing clean laundry for each occupancy
disposal of general household waste
To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.
Assist with the administration of any repair works.
Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.
Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.
Application Deadline: Saturday 31/08/2024