Jobs

As a member of our front of house retail and visitor center team, you will work in a fast-paced customer facing environment, providing exceptional customer service in the day to day retail operations by offering visitors a warm welcome and being passionate about delivering a memorable visitor experience in a setting that reflects our heritage.

Key Responsibilities

Delivering a warm welcome to local, national and international visitors

Knowledgeable about the product range and encouraging upselling of membership, tours, exhibition and tea rooms offer

Excellent customer care

Billing – Cash and Credit Card handling

Adhere to all financial procedures to include till operations and cash reconciliation duties.

Adhere to Health and Safety & Food Safety practises and guidelines

Assisting with tours and exhibition events

Upselling products within the property

Actively feedback visitor comments to line managers to improve offer, service and operation

Help achieve sales targets and membership recruitment targets.

Promoting the National Trust for Scotland as a memberships organisation and the benefits of becoming a member to all visitors.

Wearing the correct uniform, name badges or PPE as required.

Undertake any other tasks that may be reasonable requested