Visitor Services Manager - Welcome
Organisation: The National Trust for Scotland
Salary: £31,925 - £35,134 pro-rata, per annum
Location: Culloden
KEY RESPONSIBILITIES
Leading the team in reaching its membership targets for the year
Working as part of the overall management team at Culloden, and the wider cluster.
Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
Responsible for reporting data and analysing figures/trends
Undertaking the induction/ongoing training of staff on all front-of-house procedures, customer care and membership.
Developing the progress of the Welcome Supervisor
Full responsibility for Travel Trade bookings to the site and coordinating their visits alongside the Engagement Team, with support of the Ops Manager
Working closely with other managers across the cluster to deliver functions and events throughout the year
Sharing the history of the site and the principles of the NTS with visitors both onsite and via online resources.
Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health ,Safety and Environment policies and guidelines.
Undertaking Duty Management as part of a rota including banking processes
Cash reconciliation including end of day reports and till management
Application Deadline: Sunday 23/03/2025