
Visitor Services Supervisor
Organisation: The National Trust for Scotland
Salary: £26,884 - £28,684 pro-rata, per annum
Location: Gladstones Land
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering Operation
Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping
Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
Offer excellent customer service and ensure all members of the team do the same.
Support property-wide targets for completion of visitor surveys to understand more about our visitors.
Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
Line management of Visitor Services Assistants and volunteers
Duty management and oversight/maintenance of the property
Ensure the property social media is managed to generate interest, engagement and help drive visitors
Support the informal learning and community engagement / outreach activity
Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups)
Security of the Property;
Ensuring the completion of cash/till reconciliation
Week-end reports and reconciliation
Completion of banking and cash handling processes.
Health & Safety procedures, emergency procedures, and environmental procedures;
Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required
Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.
Application Deadline: Sunday 16/02/2025