Jobs

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Responsible for a wide variety of duties in connection with the presentation, operation, cleanliness, and maintenance of the property.

Cash handling, reconciliation and carrying out banking duties.

Maintaining the highest standard of customer experience following the principles of “Exceeding Visitor Experience” training and ensuring we achieve a grading under the new awards systems, rolling out summer 2025.

Monitoring Trip Advisor, providing responses and actions to address any negative feedback.

Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey at a later date.

Achieving financial targets in respect of admissions, retail, and membership sales

Responsible for the retail stock, sales, and stock management in conjunction with the Retail Supervisor at RBBM.

To promote membership of the National Trust for Scotland.

Work closely with other managers across the Burns portfolio to deliver a programme of visitor events which increase visitor numbers, drive additional spend and support overall property targets.

Responsibilities also involve maintaining the security of the property and its contents, keeping the building clean and functional, following best practice at all times.

Sharing in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Application Deadline: Sunday 23/03/2025