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Be a QA for a Day

13th November | 9.30am to 4.30pm
Delegate Price: £100.00
This Be a QA for a Day event will take place at an attraction in the Dundee area.

This event will give you the opportunity to visit and grade another attraction as if you were a VisitScotland Quality and Tourism Advisor. You will get a thorough understanding of how the QA scheme operates, what the advisors are looking for, and how you can make positive changes at your attraction to enhance the visitor experience.

Further Info:
The day is led by an experienced VisitScotland Quality and Tourism Advisor who will begin by giving an explanation of the grading process, including a thorough overview of the grading visit and the scoring structure. The training event is held at a visitor attraction and, after the introduction, delegates will work in pairs (as mystery visitors) using the criteria explained in the initial briefing to complete a VS ‘score sheet’. Lunch is taken as a visitor and during that period, participants agree their final scores and any comments to feedback to the group.

The group discussion uses the last VS ‘score sheet’ as a benchmark and attendees are able to compare their scores with those of the VS Quality and Tourism Advisor. Where there is a major discrepancy from the marks given by the VS QTA at the last visit, the participant/s are asked to explain why they marked in this way. A senior manager from the site being visited is present at the group discussion. The final session looks at suggestions from participants on how elements of the operation might be improved.

For attendees, by looking objectively at another operation, this allows them to think of areas of improvement in their own operation and the final session helps support this.

Cost:
The delegate fee is £100 plus vat for ASVA members. The non-member rate is £130 plus vat.
Please note that places are limited to 2 per organisation.

Cancellation:
Cancellation of attendance must be given in writing and received by ASVA via email at info@asva.co.uk at least 7 days prior to the event in order to be entitled to receive a refund. Non-attendance or cancellation of attendance given within 7 days of the event will be non-refundable.
Attached File: View / Download Document
Be a QA for a Day
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