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Exceeding Visitor Expectations

28th January | 9.15am to 4.30pm
Delegate Price: £90.00
The venue for this course will be The Real Mary King's Close in Edinburgh.

This training opportunity has been developed in conjunction with VisitScotland, and is based on a successful one day course offered by VisitEngland, designed to help participants:
• Identify what your attraction and the area where you work has to offer;
• Understand who your visitors are and what the need and expect;
• Meet, manage and, whenever possible, exceed visitor expectations;
• Welcome visitors from all sections of the community and provide an accessible service;
• Communicate successfully with visitors;
• Use product/ destination knowledge to provide information and advice in an inspiring way;
• Deal effectively with challenging situations;
• Act as an ambassador for your attraction and local area.

The course complements our ‘Be a QA for a Day’ event and more information about what the event involves can be found in the attached document.

The cost to attend is £90 plus vat per delegate for ASVA members. The cost for non-members is £160 plus vat. A maximum of 2 places can be booked per organisation.

Cancellation of attendance must be given in writing and received by ASVA via email at at least 7 days prior to the event in order to be entitled to receive a refund. Non-attendance or cancellation of attendance given within 7 days of the event will be non-refundable.
Attached File: View / Download Document
Exceeding Visitor Expectations
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