ASVA Members Ideas Exchange: Visitor Experience & Engagement
Broadcast On 03/06/2026
In this Visitor Experience & Engagement Exchange, Christina Dobbie from Glen Garioch Distillery shared how the team has created an award-winning visitor experience through exceptional customer service, authentic storytelling, staff training and strong local partnerships. The discussion explored practical ways attractions can enhance the visitor experience, develop premium and bespoke offers, and create memorable moments that encourage repeat visits and positive reviews and recommendations.