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Exploring the New Normal: A Virtual Walk Through of a 5 Star Attraction in the Post-Lockdown Environment

Run By ASVA/ The Real Mary King's Close

Broadcast On 30/07/2020

After a 3-month hiatus The Real Mary King’s Close has thrown its doors open to once again invite guests to explore Edinburgh’s hidden history. Welcoming nearly 300 guests on the first re-opening weekend (18th and 19th July), the feedback regarding Covid-19 measures has been exceptionally positive.

This webinar will share the learnings from the journey from pre-reopening to once again welcoming guests onto the site 7 days a week. General Manager Paul Nixon will touch on the procedures and measures put in place to protect guests and team while giving webinars attendees the chance to ask questions. Furthermore, Marketing Manager Susann Kruger will share some insights from the first days re-opened on visitor demographics and feedback. We will also hear from other members of the team, such as guides and guest services staff, as they share their experience of dealing with the ‘new normal’ that visitor attractions now find themselves in.

The webinar will be broadcast live from The Real Mary King’s Close and take the form of a walk and talk to explain the measures the attraction has implemented in order to welcome back visitors. There will be a chance for questions to be taken at multiple times during the webinar.

Visitor attractions are a vital part in the success of bringing back tourism to Scotland and this webinar will provide insight on how we put the myriad of regulations, advice, and recommendations into practice for a safe, #GoodToGo reopening.

First Broadcast on 30.7.20