ASVA Members Area

Food and Drink and Visitor Attractions - Operating Successfully in the New Normal

Run By ASVA/ Fare Consulting

Broadcast On 27/08/2020

Catering at visitor attractions has traditionally been an essential part of the visitor experience as well as an income stream. Never have both been more needed within attractions operations, but the additional challenges posed by the Covid-19 crisis have inevitably necessitated changes to the way catering offers are managed. How can attractions maximise their catering revenue potential while giving a great experience and keeping customers and staff safe? This webinar was developed to help you achieve this.

Following on from the success of our previous catering webinar, in conjunction with industry expert Sandra Reid from Fare Consulting, this session will give members the opportunity to ask questions and get some assistance, support and advice from fellow industry peers. Sandra and guests talked about reopening challenges and successes, both operational and financial, customer responses and feedback as well as ‘dos and don’ts’.

We were also delighted to feature some case studies and to be joined in this by guest speakers who are ASVA members. The Black Watch Castle and Museum gave a perspective from the onsite caterers point of view, and from the contract caterers perspective, we heard from representatives from Foodsmiths (part of Elior UK). They shared with us how they have approached re-opening, and the challenges and successes they have experienced.

Designed to give you up to date relevant advice to assist your organisation with the challenges you are facing and support innovation in food service, the session aimed to provide practical information to support successful catering delivery.

First Broadcast on 27.8.20