ASVA Members Area

Maximising Performance in In-House Catering Operations

Run By ASVA / Fare Consulting

Broadcast On 12/02/2025

This Industry Insight webinar was delivered by catering consultant and industry expert, Sandra Reid from Fare Consulting. It was the first of 2 sessions supporting members in maximising the opportunities and secondary revenue that catering can generate. Looking specifically at managing catering operations when run on an in-house basis, this session covered:

• The hospitality landscape; challenges and opportunities
• Costs – managing food costs; managing labour costs
• Meeting customer expectations on price
• Stand out from the crowd – differentiating your offer and aligning with the core business
• Case study – Andy Pollexfen, Operations Manager, The Great Tapestry of Scotland
• Top tips
• Q&A

This session was aimed at ASVA members considering introducing a catering offer, those who already operate in house, those who are considering changing the operating model.