The Perfect Blend: Human Led Digital Assisted Experiences
Broadcast On 25/02/2026
In this Industry Insight webinar, Noah Burrows, Head of Client & Visitor Experience Innovation at ATS-Heritage, explored how human and digital engagement can work together in a blended approach to create more meaningful and inclusive visitor experiences. The session covered achieving harmony between physical and digital interpretation, securing team buy-in, where digital can enhance access and inclusion, and case studies including Talisker, The Singleton, Blair Athol and Dunrobin Castle, drawing on ATS-Heritage’s 30+ years of experience delivering digital solutions for leading attractions.