ASVA Members Area

When is an online booking system a Visitor Experience Platform? This informative webinar explored this important question and looked at the importance of having a good online booking system. Delivered in partnership with ASVA members, Beyonk, this webinar considered the importance of making your booking software work as hard for your business as you do, while improving visitor experience, supporting marketing, and driving growth. Booking systems expert, Ross Williams, Head of Operations & Partnerships at Beyonk, lead the webinar, and discussed the opportunities and usefulness of having a good online booking system as it is a must-have for any business.

At a basic level an online booking system is an essential tool to help capture bookings and lock in commitment, but they’re so much more than that. The data you collect can help you understand your business better than ever before, allowing you to focus resources and development in the right places. And if you’ve got an online booking system, don’t forget this is as much part of your customer experience as the actual visit, and it’s the first one too! So make it count, and make sure you’re using your software to it’s full capacity and giving it the opportunity to help drive your business forward.

This webinar looked at how to use an online booking system to:

• Engage customers more
• Improve customer experience
• Support your marketing
• Grow revenue
• Gather and analyse meaningful data about your customers to influence future planning and product development.