ASVA Member Exchange: Visitor Experience & Engagement
Exclusive to ASVA Members
This event will provide a structured yet informal opportunity for ASVA members to come together to share experiences, explore challenges and exchange best practice around visitor experience and engagement. The focus is on practical learning, peer discussion and collective insight.
The exchange will feature a short case study from Stephen Brannigan, the Head of Scone Palace. In the 2025 Global Tourism Excellence Awards, Scone Palace were successful in winning the Excellence in Tourism Award ‘Attraction’ Category and in addition also scooped the Leisure, Tourism and Hospitality Award at The Courier Business Awards 2025. Stephen will share insights into their approach to visitor experience and engagement, the factors that have driven success, and key lessons learned.
This will act as a catalyst for wider discussion and shared learning across the group. Throughout the session, members will be encouraged to contribute their own experiences, ask questions and learn from peers facing similar challenges across the sector.
This event will offer members:
- • Exclusive access for ASVA members
- • Insight from an award-winning attraction
- • Peer-to-peer sharing of experience and best practice
- • Open, facilitated discussion in a trusted environment
- • Practical ideas that can be adapted within individual attractions