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Dundee Science Centre is an award-winning visitor attraction based in the heart of the ‘the coolest little city in Britain’ (GQ Magazine). We are a Charity, and our mission is to make science accessible. We achieve this through attracting visitors to our centre to be amazed and informed by our science, technology, engineering, and maths (STEM) inspired installations and experiments; delivering compelling STEM experiences in schools and communities; and collaborating with researchers and companies to make complex concepts more relevant.
Dundee Science Centre is at exciting stage of our evolution. As we celebrate 25 years of making science accessible across Tayside and North Fife, we are developing our strategic plan for the next 5 years. To support the implementation of this plan we will need a coherent and comprehensive marketing and communications plan to support our ambitions, that’s where you come in!
We are looking for a creative and ambitious individual to join our team. We need someone who is passionate about the role of marketing and communications and is inspired by our mission to make science accessible.
As a marketing professional you will have strong analytical and communications skills to help us to focus on key visitor audiences and develop compelling messages which raise awareness of Dundee Science Centre and compel potential visitors to, well, visit! As part of a small team, you will have the opportunity to work across all marketing disciplines with an emphasis on consumers. You will also collaborate with our senior leaders to develop corporate messages and internal communications.
The successful candidate will also have an external facing role, supporting events and attending conferences to network, learn and raise Dundee Science Centre’s profile.
You will also be responsible for collaborating with colleagues to plan and manage individual campaigns to support specific activities/themes. This will require not only a highly collaborative approach but also the ability to develop and execute plans on time and to budget.
You will be an advocate for Equality, Diversity and Inclusion contributing to the implementation of Dundee Science Centre’s widening access strategies.
The successful candidate will be a strong collaborator, with exceptional customer service skills and meticulous attention to detail. You will be enthusiastic and resourceful with a confident nature. You will have an exceptional knowledge and understanding of social media management and have excellent digital skills and knowledge.
Eden Scott is delighted to be working with Loch Lomond Group an independent distiller, blender, and producer of some of the finest and rarest scotch whiskies in the world, as well as a growing portfolio of other premium and super premium spirits and champagne. Their heritage is amongst the oldest in our industry.
Ben Lomond gin was launched in 2020 and has been steadily growing around the world and was of the world’s Top 5 gins voted by the San Francisco World Spirits Competition 2024.
Named after it’s namesake mountain… Ben Lomond is a brand with adventure at it’s heart…
Loch Lomond Group are now looking for driven and experienced Brand Home Assistant Manager to join the team at their new brand new Ben Lomond Gin Distillery Visitor Centre located at Luss with Ben Lomond standing proudly over Loch Lomond.
Ben Lomond Distillery’s Brand Home is more than a visitor attraction—it’s an immersive experience that showcases both their gin’s adventurous spirit and their companies wider exciting whisky portfolio.
This crucial role will ensure the smooth daily operations of the visitor centre, driving exceptional customer experiences, and supporting the Brand Home Manager. Your role will balance operational leadership, digital and social marketing, and commercial performance, ensuring the distillery’s success as a top-tier visitor destination.
This visitor attraction and will open in May 2025 and will offer a working distillery and Gin “school” an interactive visitor experience, retail store and sampling bar/café.
Key responsibilities of the role include:
Oversee daily operations, ensuring a seamless visitor experience across retail, café, and gin experiences.
Act as the deputy to the Brand Home Manager, leading shifts and stepping in during their absence.
Manage opening and closing procedures.
Lead and support the visitor experience team, ensuring high levels of hospitality, knowledge, and engagement.
Take ownership of stock management, merchandising, and daily/weekly sales targets.
Ensure compliance with health, safety, and licensing regulations, conducting safety and compliance audits.
Lead the social media and digital marketing strategy for the Brand Home, working closely with the marketing team to grow awareness and engagement of the venue
Manage and optimise the online booking system, ensuring a smooth customer journey and maximising tour/event sales.
Create and execute promotional campaigns to attract new visitors and drive revenue growth.
Support revenue growth by developing compelling visitor experiences, seasonal events, and executing broader collaborations.
Assist in staff recruitment, training, and scheduling, ensuring the right team is in place to deliver exceptional service.
Key skills and experience required:
Proven experience in hospitality, visitor attractions, or retail assistant management, ideally in the spirits, tourism, or food & beverage sectors. (2-3 years)
Strong operational management skills, including shift leadership, team coordination, and customer service excellence.
Experience in digital marketing, social media management, and online booking systems.
Commercial awareness, with an understanding of sales optimization, stock control, and sales targets.
This role offers a salary of £30,000 – £35,000 p.a. dependent on experience and generous benefits.
Eden Scott is dealing exclusively with Loch Lomond Group on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com 0131 550 1138
Balmoral Castle and Estate is the highland home of the His Majesty King Charles III and has been privately owned by the Royal Family since 1848. In the rural highland setting of Royal Deeside, Balmoral is a widely recognised destination, welcoming a high influx of national and international visitors all year round.
Our Restaurant is located in the Piper’s Hall building right in between the Shop and the Castle. The Restaurant has 20 tables inside, 18 outdoor tables, and 15 in the Alcoves, our private dining area. We serve freshly prepared, locally sourced meals and baked goods, along with snacks, hot drinks, cold drinks and alcoholic drinks.
Job Overview:
We are looking for an enthusiastic and reliable team member to join us in the Restaurant on the grounds of Balmoral Castle. You will play a vital role in creating a positive experience for our customers by providing an excellent and high-quality service.
Key Responsibilities:
• Support the F&B Manager in overseeing all food and beverage operations, ensuring the highest standards of service and quality
• Work alongside the restaurant and events teams to deliver memorable experiences for guests
• Manage, train, and motivate a passionate team, fostering a culture of excellence and teamwork
• Monitor stock levels, place orders, and manage supplier relationships
• Work collaboratively with team members or in various roles during busy periods if needed
• Comply with Balmoral Castle security, fire regulations and all health and safety legislation
• Assist in planning and executing daily operations of the restaurant inlet and outlets
• Ensure smooth coordination between kitchen, bar and floor team
Requirements:
• Ability to work in a fast-paced environment while maintaining attention to detail
• Flexible availability, including weekends and evenings
• Previous experience in Hospitality in a leadership role is preferred but not essential
• Strong leadership and interpersonal skills with the ability to motivate a team
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Enterprise and trading – The business leader for the property, working with the support of the visitor services supervisors and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage sites and particular visitor profile for that property / market.
People Management – Enabling the Property teams to optimise the current visitor experience, conservation delivery, and financial performance in line with the properties current Annual Operating Plans. Coaches and mentors’ property teams and staff who directly report to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities and objectives. Succession planning amongst staff and levels of responsibilities and other key posts within the property.
NE Region Structure
Promoting Heritage – Supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).
Marketing, Membership and Supporter Development – drives business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, working with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.
Financial Management, Compliance and Scheme of Delegation – Responsible for budget preparation and day-to-day financial performance. Working closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). Taking corrective action required and ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies and procedures.
Project Management – The Operations Manager maintains an overview of project conception; prioritisation, approvals and delivery within the properties and for ensuring staff within the property operate within NTS Project Management rules. In most cases, capital projects will involve a Project Manager appointed specifically to the project, directed by and supporting the Operations Manager. The Business Manager oversees project processes and resourcing and acts as a supporting role in the management of Projects.
Health, Safety and the Environment – Undertakes responsibility under the Health and Safety Policy including convening and chairing a group Health and Safety forum if applicable. Ensure effective support is achieved from Health and Safety advisors / coordinators assigned to the region and ensures property staff and volunteers adhere to their obligations in line with stated Trust systems, policies, procedures and approaches to ensure the health, safety and environment under the Health and Safety policy and their job description.
Strategic Development of the NTS – Champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.
Championing and Advocacy/Stakeholder Engagement – The Operations Manager supports property teams in maintaining positive and productive relations with local communities, tourism, culture, arts and heritage bodies and stakeholders. Support the teams to seek out new productive relations, whether locally or more widely for the benefit of the property. Act as an external networker and advocate for the properties, with membership of appropriate external bodies in the geographical area, or through the regional management team.
KEY RESPONSIBILITIES:
respond to requests for technical assistance in person, via phone, chat, or ticket.
diagnose and resolve technical hardware and software issues.
research questions using available information resources.
advise user on appropriate action.
follow standard help desk procedures.
log all help desk interactions.
administer help desk software.
follow up with colleagues to ensure complete resolution of issues.
redirect problems to correct resource.
identify and escalate situations requiring urgent attention.
track and route problems and requests and document resolutions
resolve technical problems with Local Area Networks and Wide Area networks.
inform management of recurring problems
stay current with system information, changes, and updates.
help create and update training manuals and process documents.
onboard new colleagues
procuring hardware
travel to sites to provide hands-on support.
Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.
Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.
As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.
We currently have an exciting opportunity for an Engineering & Port Administrator to join our Engineering team in Ardrishaig. You will support the Engineering and harbour teams and will deliver an excellent overall experience to port users. Working efficiently and to well defined standards, you will promote a safe, secure, and enjoyable customer experience which actively contributes to the generation of revenue. Promote Scottish Canals products and services and have a clear focus on commercial opportunities that will add to the excellent customer experience while bringing enhanced commercial benefit to Scottish Canals.
The role is offered on a fixed-term basis until January 2026 to cover a period of maternity leave, and with a starting salary of £30,069 (Band C). Working hours 35 hours per week, Monday – Friday – 08:30 – 16:00.
Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.
Primary responsibilities of the role:
-Provide support to the Crinan canal maintenance team in terms of administration and compliance with inter/national legislation and internal SC standards.
-Liaise with other groups in Scottish Canals to help deliver and record required maintenance on structures and assets.
-Create and maintain standards and processes for Scottish Canal’s harbours.
-Document work and activities of harbour and maintenance team to required level.
-Deputy harbour master with statutory obligations for reporting and compliance.
-Port Facility Security Officer – Input of ship security data to CERS (Consolidated -European Recording System) and reporting to MCA and DfT.
-Maintain Ardrishaig Port Facility Security plan with reference to current legislation and trends.
-Ensuring relevant actions are carried out, incident records maintained and submitting detail to department for transport, Maritime Coastguard Agency and internal departments.
-Pier stakeholder communication and engagement, surveys and questionnaires, organising meetings, creating agenda, taking and distributing minutes.
Ardrishaig Pier bookings, updating port operation records, pier safety records, reporting, collation of invoice data.
-Maintenance of Marine Safety Management System.
-Management of port safety, navigation, traffic management.
-Development and maintenance of required recording systems for PPM and training manuals.
-Arrange, prepare and attend meetings, including arranging venue and catering, minute taking, and dissemination of info.
-Administration and data input of H&S data including site visits, behavioural safety, near miss and accident reports. Incident investigation.
-Record and deliver statistical analysis, compose reports and KPIs working to deadlines.
-Collation and reporting of stats, tonnages, queries, maintenance of business databases and communication with customers, colleagues and the general public regarding Ardrishaig Pier.
Qualifications and knowledge required:
-Knowledge of requirements of PMSC and other harbour legislation (desirable)
-Accident/Incident & Near Miss Reporting experience.
-Basic literacy and numeracy skills.
-Valid driving licence appropriate for vehicle to be driven.
Skills and experience required:
-Proven experience in a customer facing role within leisure or customer service environment.
-IT skills including the use of Microsoft Office software and other applications in use by SC, EG. AMX, Eco online.
-Port Facility security officer (desirable)
-Harbour master awareness (desirable)
-Strong teamwork ethic.
-Ability to manage time efficiently.
-Excellent communication skills.
Qualities & abilities required:
-Judgement regarding safety in using and operating equipment in line with Scottish Canals defined standards and procedures.
-Judgement regarding upward referral of issues to line management for further guidance.
-Use of initiative in applying and maintaining high levels of customer service.
-Co-operate with and support colleagues within main function.
-Deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance.
-Co-operate with and support business to business customers to ensure Scottish Canals interests are protected.
-Co-operate with and support colleagues from other teams outside of main function.
-Participate in call-out rota.
Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.
Purpose of the role
Working under the tutorage of our Groundsman you will be involved in the maintenance and improvement of the Grounds and wider policies of Floors Castle. You will also work with the Gardens Team maintaining the walled garden to the very highest standards possible.
Key responsibilities
• To maintain all areas of lawn within the grounds of the Castle and Walled Gardens to a high standard, repairing damage to lawns and edges as necessary.
• To assist in the preparation and implementation of annual lawn management and renovation programmes.
• To maintain areas of long grass within the grounds, strimming as and where necessary.
• To maintain the pathways throughout the grounds.
• To help maintain machinery and equipment, ensuring machinery is kept clean & tidy generally in good condition.
• To keep lawns and pathways clear of leaves with leaf blowing machine and collection and disposal of.
• To regularly spray weeds on hard standing areas, gravel and for lawn care, ensuring that health & safety guidelines for working with pesticides are strictly followed (training provided).
• To check and empty rubbish bins and carry out litter picking.
• To assist in the Walled Gardens when instructed to do so
• During winter months ensure roads within the Estate are clear of snow and/or frost by salt spreading
• Keep the workplace tidy and orderly to ensure a safe working environment.
• To be adaptable and able to work both on your own and within a team.
Qualities you will possess
• Passion for what you do
• Positive and friendly with a “can do attitude”
• Attention to detail
• Ability to prioritise and organise
• Proactive
• Confident and desire to learn new skillls
• Excellent communicator
• A sense of fun!
• Take responsibility for yourself
What do you need to be successful?
• Attention to detail, a professional and mature outlook – a desire to be the best within your field of expertise
• Able to demonstrate affinity with machinery, repairing and maintenance with ability to learn quickly
• A positive mindset with a passion for your work, plants, grass and trees and the countryside
• Able to demonstrate you are a team player, yet also happy to work on your own
For more information, or to apply for this role, please send a CV and covering letter, detailing your suitability for the role to hr@floorscastle.com
Salary: Apprentice rate of £7.55 per hour
Hours of work: Full-time averaging 39 hours per week, Monday to Friday, between the hours of 8.00 a.m. and 5.00pm, during the summer months and 8.00am – 4.00pm during the winter months.
Modern Apprenticeship: There is the opportunity to study Modern Apprenticeship Horticulture – SCQF Level 5 at Borders College Newtown Campus.
Benefits:
• Discounted or free food
• Employee discount
• On – site free parking
• Pension
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
Maintain high standards for the presentation and condition of all Food & Beverage outlets and catering spaces within the cluster, including maintaining all records, facilities and equipment in line with legislation and best practice.
You will work closely with the sites Visitor Services team and will be responsible for the visitor experience on a day-to-day basis when they are not present.
Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome on every occasion.
You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required across the cluster.
Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;