Assistant Retail Manager
Location: Lochnagar Visitor Centre, Ballater
Type: Permanent, Full-time
The post holder is an integral role responsible for managing both the Front of House and Back of House retail operations whilst ensuring world class service is delivered and operational excellence is achieved.
You will be responsible for:
Daily management of all operational activities; retail, experience, and F&B offerings
Ensure compliance in accordance with Diageo’s global standards and policies
Ensuring excellent customer service standards are adhered to; escalation point for resolving customer issues as required
Coach, develop and mentor experienced operations team with clear purpose, personal accountability, and well-defined performance goals and processes
Identify individual team members’ strengths and create developmental plans to prepare all for future growth.
Lead the implementation of new operational procedures and/or systems
Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver.
Responsible for implementing the Retail Strategy
Priorities time on the shop floor; coaching and developing the team; and leading by example
Key holder, personal license holder and premise manager as required Recruitment & onboarding of staff
Direct line management responsibilities
This role will require weekend and evening work, with opening and closing responsibilities.
Following training completion, this role will involve on-call duties as part of the duty management team rota covering both the Brand Home and Distillery. When on-call you will be required to be within driving distance of the site to attend call outs .
To be successful in this role:
2+ years’ experience in a management/leadership/supervisory role
Strong desire to learn more about the whisky story, brand, and its characteristics
Be familiar with sales protocols and customer service procedures
Strong understanding and experience of inventory management
Be guided by a customer-first mindset; ability to understand and interpret consumer insights
Must be analytical, and possess good knowledge of budgeting processes and KPI management
Proven track record of achieving operational KPI, revenue, and profit targets
Proven experience managing teams and business units; be a true leader, acting as a role model for the team
Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
Results driven, with a desire to work in a fast-paced environment
Must have ability to prioritize and plan work activities in a timely and efficient manner
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Possess strong computer literacy skills
Proficient in Microsoft applications
Working with Us
Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps the business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
About Us
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
Lochnagar is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.
Feel inspired? Then we may have the opportunity for you.
