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Full Time

Eden Scott is delighted to be working with their client at The Royal Botanic Garden Edinburgh
An exciting opportunity has arisen to join the team onsite in the role of Head of Operations and will drive commercial success and implement service excellence across all elements of the catering, retail and FM contract.

Key responsibilities of the role:

Maximise the profitability of the contract within area of responsibility and deliver the required results
Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
Support the Operations Director in the development of business strategy in line with current and emerging client needs including the roll out of the strategic project plan
Lead and maintain account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
Manage the services and teams to the agreed standards
Ensure that business deadlines and targets are hit
Lead the team and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm
Demonstrate a high level of thought leadership and act as change agent.

Skills and experience required:

Experience in managing high foot fall visitor attractions
Extensive experience in delivering public retail and high-quality hospitality catering operations
Proven experience in managing P&L accounts and driving profitability
Proven operational knowledge, skills and experience in managing multi-site/multi service operations
Management of large and diverse teams
Manage multiple workloads and shifting priorities
Deliver excellence in operational service standards and customer satisfaction
Resilience when faced with multiple business challenges
Ability to interpret and utilise complex and varied financial and commercial information
Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
Background in conference and events sales

This role offers a competitive of £50,000 and significant company and lifestyle benefits.

Eden Scott is dealing exclusively with their client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please email sally.rae@edenscott.com

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Supervisor – Food and Beverage.
This is a fantastic opportunity to work as part of their leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at their popular Viaduct View and Monument View takeaway cafes. You will deliver their quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate their team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell their range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share their enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.
Key responsibilities of the role:

Catering operation
Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
Offer excellent customer service and ensure all members of the catering team do the same.
Support property-wide targets for completion of visitor surveys to understand more about their visitors.
Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
Prepare catering rotas and holiday allocation to meet business needs.
Work closely with specialist advisory colleagues, i.e. their Trust-wide Catering Development team.

Finance Management
Share responsibility for achieving an F&B budget of around £350,000 a year.
Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
Assist the F&B Manager with menu costing and stock-taking.

Key skills and experience required:

‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting or café.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
Enthusiasm for preparing and serving high quality food and drink
Passion for and ability to demonstrate the exceptional customer service required of all staff
Confident communication skills (written and spoken)
Computer literacy and familiar with Microsoft software
Experience with cash handling, monitoring and interpreting financial data
Strong time management and organisation skills
Ability to be proactive and to take initiative
Understanding of and belief in the work of the National Trust for Scotland

This role offers an excellent competitive salary within a range of £24,252 – £25,877 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

The role

To lead and manage the day-to-day operational activities of the property and estates team at Edinburgh Zoo in support of the Royal Zoological Society of Scotland (RZSS)’s vision and mission as a leading wildlife conservation charity including management of allocated capital projects (whole or in part) such as construction and refurbishment of all buildings, facilities, and infrastructure in relation to new build projects.

Some of the things you’ll do:

Contribute to the development of the estates strategy to identify where improvements can be made, ensuring the site is safe, compliant and in excellent state of repair
Contribute to the development of projects including design, budgets, the works being identified, prepared, scheduled and allocated through to the work being assessed, e.g., any new build or refurbishment projects at Edinburgh Zoo
Contribute to the evolution of sustainability across RZSS; defining, developing and recommending appropriate strategies, policies and plans, budget discussions and managing their delivery, e.g., ensuring new build projects are energy efficient, environment friendly and sustainable
Develop and manage construction and infrastructure projects, in conjunction with the project team, sound financial management of the project, sound technical management of the project, production of the project deliverables and achievement of outcomes

What we’re looking for:

HNC or equivalent experience in construction management
Site Management Safety Training Scheme (CITB)
Up-to-date knowledge and understanding of building related health and safety legislation/regulations
Working knowledge and implementation of CDM regulations
Up to date completion of Site Safety Managers Training Scheme (SSMTS)

What you’ll get in return:

37.5hr working week
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

The role

To act as a strategic thought partner to Heads of Department and managers, providing effective, professional and proactive HR solutions/programmes which enable individuals and teams to maximise their potential while fostering a culture of inclusivity and readiness for change.

Some of the things you’ll do:

Support the business to attract, retain and develop talent whilst maintaining compliance to employment legislation and best practice and promoting diversity and inclusion.
Manage the effective and timely handling of employee relations case work (disciplinary, grievances, performance improvement, capability) with dignity and respect and implement initiatives to drive and maintain an overall culture of excellent employee relations and healthy communications.
Lead/support on the design and/or delivery of key people projects in line with department objectives, organisational changes and continual improvement initiatives with the aim of achieving alignment and effective communication of key HR priorities. Provide HR expertise to projects led by others.
Design, develop and delivery of training/development initiatives to support and maiximise individuals/teams potential; maximising their performance within the organisation.
Interpret and produce high quality, accurate MI and KPI reports (HR data) to identify people issues and trends within the business and work together with key stakeholders in order to formulate and implement solutions.

What we’re looking for:

You’ll be educated to degree level or hold equivalent experience
Fully CIPD qualified (Chartered member status from the CIPD)
Strong technical and operational knowledge of an array of HR activities from a generalist perspective (e.g. Employee Relations, Diversity and Inclusion, People Analytics)
Specialist knowledge and operational experience in one or more the following areas – organisational development, performance and reward, learning and development.
Skilled in the art of building and maintaining effective relationships at all levels with the ability to establish good rapport and credibility.
What you’ll get in return:

37.5hr working week (Monday to Friday with some weekend working on a rotational pattern and travel between our locations)
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

The position will close at 12pm on Monday 5 December 2022.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

A fantastic opportunity has arisen for a Caretaker to join the team at Edinburgh Zoo! You’ll have the opportunity to work in a beautiful environment, helping the team in the day to day build and maintenance of a varied range of buildings, facilities and infrastructure.

The role

Assist the RZSS Edinburgh Zoo Property & Estates Team in managing the day-to-day build and maintenance of all buildings, facilities and infrastructure, to ensure that all areas of are safe and well presented for our visitors and in accordance with agreed service standards and in a cost-effective manner, in support of RZSS’ mission and vision. This post also supervises the vehicle gate receiving deliveries and making contact with departments to advise them of arrivals.

Some of the things you’ll do:

Work with minimal supervision, under the direction of more senior tradesperson, to provide labouring and driving tasks to agreed standards

Supervise the vehicle gate and follow arrival/departure procedures of all vehicles entering the site, including drivers signing in and out, receive deliveries and alert relevant departments of arrival.

Responsible for site security and access of contractors/vehicles via the vehicle gate and follow the opening and closing procedures of both the vehicle gate and pedestrian gate for staff.
Proactively undertake daily site inspections of public areas and perimeter checks, diary any tasks by their priority order and complete minor repairs, including fencing repairs, replacing damaged signage, replacing light bulbs or clearing chocked wastes pipes smaller multi trade repairs or works which didn’t require an experienced tradesperson to complete.

Maintaining onsite recycling area ensuring this is kept clear and that our onsite waste is being disposed of correctly.
Ensure all machinery is cleaned, inspected, maintained and user log book updated daily to agreed transport policy standards and procedures, e.g. oil/tyre/light checks and ensure all pre-start check sheets are completed as required.

What we’re looking for:

Full driving licence.
Working knowledge of risk assessment processes.
Ability to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
Significant practical experience in the construction and maintenance of buildings, fencing and infrastructure.
Experience of working as part of a team, and on your own.
Construction Safety Certificate or equivalent is desirable as is being trained and competent in the operation of RZSS vehicles (e.g. forklift, dumper/lifter, 360 digger, telescopic lift) in a range of complex driving situations

Scottish Canals is an innovative, forward-thinking organisation dedicated to safeguarding a crucial part of Scotland’s heritage whilst stimulating business growth, job creation and income generation by helping to create stronger communities, attract new customers and income and working with and through empowered and motivated people.

Scottish Canals offer a generous annual leave entitlement of 34 days, rising to 39 after 5 years (inc. public holidays), along with enhanced sick pay, discounted shopping vouchers, and a contributory pension scheme with up to 10% employer contribution.

We currently have an exciting opportunity for a Strategic Planning Manager to join our dynamic team based in either Falkirk or Glasgow. The Strategic Planning Manager will provide leadership for the team associated with Asset Inspection and Monitoring, Project Prioritisation and works planning, Develop asset data and information as a key function within business planning and risk management.

Key Tasks:
• develop and management of the Asset Risk Register and Engineering/M&E Works Programme to provide an up-to-date platform to support SC asset risk management and business planning;
• Identify and escalate arising risks associated with assets, through management of data and work programmes;
• Support the management of the Asset Inspection Team
• Clear articulation and implementation of the SC Asset Management Strategy and Plan across Operational Delivery teams.
• Maintain senior management commitment to, and active championing of, the portfolio management / strategic planning process to ensure collaboration in pursuit of shared goals.
• Provide impartial and credible analysis and decision-making support to the Project Board, along with support to projects and programmes.
• Cross-departmental project liaison to achieve efficiencies.
• Make informed recommendations for the prioritisation and costing for business planning and strategy development.
• Suggests changes or improvements to current business plans, policies, and procedures to optimise returns.
• Assist in the development of business plans that support and introduce solutions for strategic issues that affect the company.
• Review outputs from asset inspections and provide recommendations/proposals for the (re)prioritisation of work required to direct work plans.
• Liaise with all Scottish Canals teams to ensure that all work elements are suitably programmed within the delivery programmes.
• Collate and analyse outputs from project delivery teams to feedback into asset system, re-prioritise works and assets.
• Collate and analyse outputs from maintenance delivery teams to feedback in to asset management system, re-prioritise works and assets.
• Confirm asset data and maintenance requirements of new assets are entered into the asset management system (AMX) to ensure all assets are accounted for in the development of work programmes.
• Support technical queries internally and externally, providing advice at all stages of planned projects.
• Respond as appropriate by reference to relevant information sources and offer recommendations that achieve efficiency and are cost effective.
• Provide input into national agreements, frameworks and strategies.
• Liaise with the Head of Engineering to ensure that there is sufficient budget and resource provided through the business planning process
• Provide works planning information to the Operational Delivery Team to ensure that Planned Preventative Maintenance and planned works are undertaken timeously.
• Develop the capacity of AMX to assign risk to an asset, create and manage projects and dashboard reporting capabilities.
• Provide recommendations on improvements to asset data quality within AMX.
• Assist in the development of a strategy for managing high risk assets.
• Incorporate new strategies into planning and asset portfolio management.
• Line Management.

Skills and Experience:
• Track record of managing asset data and ability to demonstrate strategic level and innovative thinking;
• Good judgement skills for planning and achieving strategic goals.
• Strong analytical, interpersonal and problem-solving skills.
• Use professional knowledge and experience to provide definitive recommendations to Executive, Board and other colleagues on appropriate approach
• Interpret statutory requirements and adapt business processes to take account of these.
• High standard of verbal and written communication and proven ability to present technical data to non-technical audiences.
• Proficient in the use of a personal computer and IT programming and development skills for business applications software

Desirable Skills and experience:
• Able to use appropriate functions within AMX proficiently.
• Valid driving licence
• Analyse information to make technical judgements and recommendations to ensure the risks attached to SC assets are managed and defined standards are met.
• Use professional knowledge and experience to provide definitive recommendations to Executive, Board and other colleagues on appropriate approach, coaching the team on more complex cases.
• Interpret statutory requirements and adapt business processes to take account of these.

Personal qualities and abilities required:
• Consult, influence and support teams outside of the Operational function through the provision of strategic planning and technical expertise.
• Co-operate with, influence and inform Executive and Board.

Qualifications and knowledge required:
• Degree (or equivalent) in a relevant discipline.
• Technician/Associate level (or equivalent) membership of appropriate professional body.
• Demonstrable experience as a strategic planner or portfolio manager
• General heritage and environmental awareness.
• Knowledge of heritage protection regime.
• Competent use of a personal computer and business applications software and specialist software. Experience of GIS or mapping systems.
• Liaise closely with professional bodies in area of specialism to share best practice and new developments and ensure SC is seen as an influential organisation.
• Valid driving licence appropriate for vehicle to be driven.

DCA is seeking a new Head of Exhibitions following the announcement that Eoin Dara will be leaving in early 2023 to begin an exciting new role.

DCA’s Head of Exhibitions is responsible for the development, curation and delivery of a programme of contemporary art exhibitions, commissions, projects, publications and events as part of DCA’s creative and cultural programme. Working closely with the Director to fulfil DCA’s vision and shape its critically acclaimed wide-ranging and dynamic programme of Scottish, British and international contemporary art, the Head of Exhibitions manages programme activity both within the gallery spaces and beyond the building, through commissioning, touring, publicly sited work, publications and partnership projects. A central part of Dundee’s visitor offer and city and community life, DCA was named as one of Scotland’s five best art galleries in The Times, with shows recently previewed and reviewed by The Guardian, Frieze, Art Monthly, Art Review and Studio International.

The Head of Exhibitions is a member of DCA’s Senior Management Team, with the Heads of Cinema, Print Studio, Learning, and Operations, the Deputy Director – Head of External Relations and the Deputy Director – Head of Finance. Strong working, supportive and strategic relationships with all SMT members is key. The Head of Exhibitions manages the Exhibitions team, which includes the Exhibitions Manager, Exhibitions Coordinator and Exhibitions Assistant.

The post holder is also responsible for working closely with the Visitor Services Manager, Duty Supervisors and the Head of Learning to support the briefing and development of Visitor Assistants in the gallery spaces.

A creative and focused individual, with a strong network of contacts in the visual arts sector, you will work in partnership with a wide range of external partners and peer organisations to deliver an ambitious and sustainable programme that is a model of excellence regionally, nationally and internationally and which supports DCA’s mission, vision, aims and values. A commitment to equality, anti-racism, social justice and accessibility in all areas of your work is essential.

Job Title: Library Assistant
Contract Type: Permanent
Salary: £21,681 – 23,952.34
Grade: FC04
Hours: 36 Hours Per Week
Location: Rothes Halls, Glenrothes
Job Reference: ON000398

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for a Library Assistant to join our team within Rothes Halls Library. The post is for 36 hours per week. Your days of working will flex to meet the business needs and this may include some weekend and evening working.

You’ll work as part of a team to provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the Library. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

About You

We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude.

Flexibility will be required and access to transport is necessary, as there may be travel throughout the region.

How to Apply

When you’re ready to apply, please download and complete our Application Form and return this along with a completed Equal Opportunities Form which can both be found on the current vacancies page of our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12pm on Monday 05th December 2022.

JOB DESCRIPTION

Post: Marketing and Events Officer
Directorate: Commercial Services
Reporting to: Centre Director

Job Purpose:

Responsible for the development and delivery of the Great Tapestry of Scotland Marketing strategy whilst ensuring the charitable focus of the Live Borders’ Marketing and Communication strategy to internal and external stakeholders. Develop and deliver a commercial events programme.

Duties include:
1. Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration across national and international markets.
2. Identify target audiences, and develop marketing plans with specific objectives across different channels and segments
3. Analyse customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
4. Conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies.
5. Develop and deliver Events programme positioning the centre as a desirable venue for private and public events.
6. Manage projects with external marketing support providers e.g. designers, web or media relations support
7. Effectively manage project budgets and advise teams on marketing spend
8. Manage the Great Tapestry of Scotland website using content management systems (CMS) with a view to SEO optimisation
9. Daily management of social media to achieve growth in audiences and engagement

The Visitor Service Manager is a hands-on role, supporting the Operations Manager to ensure close collaboration between operational teams and central teams, namely, retail, membership, collections conservation and curatorial. The Visitor Services Manager has first line responsibility for all retail sales, admissions income, NTS membership and visitor data at Culzean as well as the care for Culzean Castle and collections.

This includes supporting the Operations Manager to ensure the highest standard of service and experience is offered to our visitors through all responsible areas. The post holder will lead retail and membership teams to exceed sales budgets through exceptional customer service training, merchandising, upselling and experiences. This role will also lead a team looking after Castle and its collections, supporting the curator and conservator to ensure the highest standard of collections care is delivered and engage with our visitors through written and people led interpretation.

The Visitor Services Manager will ensure that all managed departments are safe, secure, clean and comfortable environments in which staff, students, and volunteers can effectively work, and visitors can enjoy. Weekend working is required, and the post-holder will be expected to work flexibly, taking time off in lieu, in accordance with Trust policy.

As a key member of the wider management team at Culzean the role will work with the team to deliver an overall visitor experience strategy, promoting good communication across the property and a joined-up service provision. This role will be part of the property leadership team and will act as Duty Manager for the property on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail and Membership

• You will be responsible for setting and achieving stretching budgets for retail and membership.
• You will effectively plan and grow income and profitability as well utilising NTS tools to control costs.
• You will develop business plans for retail, membership and castle/collections, ensuring teams have exceptional product knowledge and the skills to deliver amazing days out.
• You will monitor results regularly and take necessary action to achieve budgets, working with central support teams when required.
• You will create a great environment for your team of staff and volunteers to work.
• You will develop and coach teams, driving strong performance through setting clear objectives.
• You will lead a culture of amazing service and will monitor through regular reviews.
• You will maintain the highest level of visual merchandising.
• You will lead and advocate for a culture of amazing customer service and experiences.
Castle and Collections

• You will lead and participate in the preventative conservation of the collection at Culzean.
• You will be responsible for managing the routine and deep-cleaning programmes, including monitoring environmental controls, monitoring and maintaining deterioration of the collections and supporting the conservator.
• You will lead conservation projects within the Castle, ensuring all teams working within the castle are mitigating against damage.
• You will work with the curator to tell the stories of the house and Culzean in new and exciting ways.
• You will ensure we are telling thew stories of Culzean in exciting and vibrant ways
• You will lead a programme of stories and events within the Castle in collaboration with the Operations Manager.
• You will act as liaison for collections care with the Wedding and hospitality team to ensure the highest level of collections care.
• You will lead a team to support the overall experience plan for Culzean Castle and Country Park.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Management experience within a museum, visitor attraction, or hospitality industry
• Thorough understanding of how to plan, monitor, and change the visitor experience at a heritage attraction
• Proven experience of team building within and between departments
• Experience of planning and carrying out visitor evaluation, and managing feedback
• Proven experience of managing large multi-disciplinary teams in a busy environment of face-to-face interaction with public
• Proven experience of commercial management within a visitor attraction or equivalent.
• Experience of working within heritage buildings and collections care.
• Working knowledge of collections management and care in historic environment.
• Working knowledge of preventative conservation and practical conservation work.
• Volunteer management experience

• Desirable
• IT Proficient – Word and Excel
• Demonstrable knowledge of Health & Safety
• Flexible attitude to duties and hours
• Uses delegation and coaching skills to help others develop new skills
• Has a solution focused approach and is able to act independently
• Communicates effectively and persuasively, orally and in writing, with internal and external contacts
• Proven ability to act as part of a management team
• Proven ability to form part of a team and lead staff with strong clear direction and purpose
• Proven ability of working to and exceeding targets
• Develops positive and productive relationships with internal and external stakeholders
• Personal commitment to excellence in customer care
• High level of IT skills and experience of multiple work-based systems
• Significant sales experience and front-line interaction with customers
• A genuine understanding of and belief in, the work of the National Trust for Scotland.
• First Aid certification (or willing to be trained)
• Personal license holder (or willing to be trained)

Pitmedden
Pitmedden Garden and Museum of Farming Life are a vibrant and exciting garden to work within. Its long and varied history underpins the whole estate and its management with the gardens forming a major part of the overall visitor experience. The gardens are always evolving within its historical framework both as a formal layout and as a living work of art.

Pitmedden is known for its Great Garden, originally created in the late 17th century by Sir Alexander Seton. While that framework remains the current main content there has been the recent addition of a major garden development created by an award-winning designer.

The garden is divided by many fine walls with gates and pillars. The main feature of the lower terraces are the Parterres; based on James Gordon’s 1647 designs of the Royal Mile in Edinburgh. Herbaceous borders were added at the time of the Trust’s re-development along with many wall trained Fruit trees and Orchards. The designed landscape extends out to the rectilinear features of field enclosures and drives and overlaid with informal elements such as ponds and dykes. It is lightly wooded with tree belts and small woodlands.

Haddo
Haddo House gardens are a vibrant and exciting garden to work within. Its long and varied history underpins the whole estate and its management with the gardens forming an integral part of the overall visitor experience. The gardens are always evolving within its historical framework both as a plantsman’s garden and as a living work of art.
The formal gardens have resonance with Pitmedden in content and style while having their own character. Annual bedding schemes alongside informal open woodland enhance vistas that permeate to the wider designed landscape of the Haddo Estate.

KEY PURPOSE
This job exists to ensure that the garden and policies of Pitmedden Garden and Haddo House are managed and maintained as nationally recognised gardens of high horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters in line with the Trust conservation procedures and Heritage Garden Management Plan.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

1. Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

a. Practical horticulture (e.g., managing trees and shrubs, roses, herbaceous plants, vegetable and fruit gardens and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard landscaping; path care, plant propagation; plant sales management, tree care, Arboricultural techniques, care & maintenance of garden machinery, tractors and estate management equipment).
b. Plantsmanship (e.g., the identification, recording (using Plant databases), labelling of individual plants and other collections).
c. Research and development (e.g., research into historical precedents and practical contemporary solutions to inform proposed activities and projects).
d. Interpretation (e.g., through the development and delivery of events such as introductory talks, guided tours or practical demonstrations, contribution to guide-books or leaflets).

2. Ensuring an appropriate management regime of the gardens and policies that includes the management of:
a. Staff: including the Regional Grass Cutter and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
b. budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that both gardens’ finances are sustainable within the context of the wider property budgets.
c. health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers.
d. recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, recycling, carbon reduction, peat & pesticide-use.
e. daily, weekly, yearly and longer-term operational work plans and reporting in the context of the properties’ statements of significance and action plans (and contribution to these action plans) to ensure that activities are prioritized and planned to optimize the use of resources.
f. customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced.
g. Taking a lead property role in monitoring and reporting on hazardous tree inspections
h. administration to enable gardening activities to be undertaken and recorded efficiently.

3. Participating fully in the property’s wider “management team” including
a. supporting the Operations manager strategically and practically with the operation of the properties, and assuming the role of “duty manager” as required
b. taking an active role in promoting the gardens and properties through digital media, events, workshops, presentations, and talks.
c. Managing turf areas, traffic flow and protecting the estate landscape features during major events including supervision of contractors
d. Snow, ice, and storm management
e. Fire and security duties on a rota-basis

A visit to The Courtyard Café is an important part of a trip to Haddo House & Country Park, for tourists and locals alike.

The café is a family and dog friendly venue, located within the original stable block at Haddo House.

With a mixture of indoor and outdoor seating we aim to cater for everyone, from the grab and go dog walker to the leisurely Sunday brunch crowd.

We pride ourselves on a warm welcome and a homely menu, serving up soups, as well as hearty meals such as macaroni cheese and deliciously tasty sandwiches. We also have a variety of treats for the sweet-toothed visitors, not forgetting our fabulous scones, seasonal milkshakes, and specialty coffees.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience in the catering department at Haddo House. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will report to the Food and Beverage Visitor Services Manager for Aberdeenshire North

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Delivering high standards and a consistently warm welcome within the catering department
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Catering operation
• Lead with menu development ensuring presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.

People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e.our Trust-wide Catering Development team
• Instill a Health & safety and Environmental health culture throughout the catering operation

Finance Management
• Share responsibility for achieving the catering budget together with the F& B Manager
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan
• This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.