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Full Time

Trainee Gardener

This is a development role of 12 months’ duration and is part-funded by the Stanley Smith (UK) Horticultural Trust. The successful candidate will benefit from an individualised programme which incorporates practical horticultural experience through the different areas of the garden (woodland, walled garden, glasshouse and collections), working alongside experienced team members. In addition, and the unique attraction of the role, there is to be a specific focus on participation in an ongoing project which aims to restore the soil health of the shelterbelt and woodland.

WHAT WE OFFER

In addition to providing practical horticultural experience across the different areas of the garden, this role will have a specific focus on participation, for 1-2 days each week across the 12 months, in our ongoing project which aims to restore the soil health of the shelterbelt and woodland in particular. This project embraces:
• control of non-native invasives, including but not only Rhododendron ponticum
• converting the material from the cleared non-native invasives into biochar, using a specialised, low-pollution retort
• integrating the biochar into the garden’s experimental composting processes
• with the support of the team, establishing a scientific evaluation process to assess the impact of the various soil improvement techniques on plant and soil health. (The technical knowledge needed to monitor selected garden plants, keep records of plant growth rates and plant health, and test the microbiology of comparative soil samples will be taught by experienced staff.) There is an allowance for associated equipment, such as microscope, camera and laptop
• with guidance, presenting a high-quality analytical report on the outcomes of the research project
• delivering other formal outcomes (articles, blogs, presentations) which allow the research to be shared with professional and general audiences and contribute to professional discussions.

The Head Gardener at Inverewe has extensive, long-term experience in, and a commitment to, managing and supporting trainee gardeners, having run our own schemes for many years and participated in the broader NTS Garden Apprenticeship programme. Day-to-day supervision is the responsibility of the experienced team members who give feedback on learning and performance. Plant identification study, regular internal tests, practical workshops, training with hand and power tools and tractor-driving are all part of our established programme to support the development of horticultural expertise. All garden staff maintain daily diary records. There may also be opportunity to undertake placements at other NTS gardens, as appropriate to needs and interest.

ABOUT THE GARDEN

Inverewe is a garden of outstanding horticultural importance, recognised internationally for its extensive plant collections. Created by Osgood Mackenzie in the late 19th century, it has been in NTS ownership since 1952. In a challenging northern landscape of spectacular mountain and coast, exotic plants flourish owing to the benefits of the North Atlantic Drift and the protection of shelter planting established from the 1860s on the barren, wind-swept land. The planting has always been pioneering and ‘pushes the boundaries’, thanks to the skills and commitment of its gardeners through the years.

Inverewe’s 25 hectare garden has many components, including long drive beds filled with shrubs and herbaceous plants, open lawns, a shore-side rock garden, extensive woodland with ponds, and a working walled garden where heritage fruit, vegetables and flowers flourish. A state-of-the-art greenhouse was opened in 2016. The current National Collections held at Inverewe are of Rhododendron subsections barbata, glishcra and maculifera, Olearia and Aeonium.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The employment is for a fixed-term period of 12 months, subject to acceptable performance in the diverse aspects of the placement. While in the garden the trainee will be formally line managed by the Head Gardener but will be directed by experienced members of the garden team on a managed rota. The trainee will be expected to undertake individual learning which will include out of hours study and activities to deliver the project outcomes specific to the role.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

This is a development role intended to extend the practical experience of a qualified horticulturist through the hands-on experience of maintaining a world-famous heritage garden and its plant collection, with a unique opportunity to learn more about soil health and sustainability. It would be particularly suited to a recently qualified individual who already has some practical experience.

A horticultural qualification at minimum SVQ Level 2 or RHS level 2 or equivalent is required, as is a relevant level of computer literacy and the ability to produce well-prepared diaries, reports or presentations and to communicate clearly with colleagues and visitors. Proof of the right to work in the UK is required.

In addition, we are looking for a colleague who is
• willing to work outside in all weathers and undertake physically demanding tasks
• cognisant of and able to follow relevant Health and Safety procedures
• competent in the use of tools and equipment as required for the role
• experienced in the use of at least some relevant horticultural machinery
• good with people, both colleagues and the general public
• enthusiastic for horticulture and committed to the profession
• able to work flexibly both as part of a team and independently
• committed to NTS customer service standards – our garden is open to the public almost every day!

DIMENSIONS AND SCOPE OF JOB

The trainee
• will work as part of the garden team increasing knowledge and experience of duties such as soil cultivation, weeding, establishing and maintaining plants and displays, propagation, turf care, using tools, equipment and machinery, and much more
• will take responsibility for individual learning which will include out of hours study and/or project work
• will be required to meet regularly with Trust staff for assessment or to discuss progress
• will take part in additional training offered by the Trust.

The Garden Trainee
• will be based in Inverewe Garden but may be given opportunities to visit or work in other Trust gardens
• will work 5 days out of any 7, which may include weekends and evenings helping with events and other activities
• may, as confidence and skills develop over time, guide volunteers or other garden trainees or apprentices
• will work closely with rest of the garden team
• will interact daily with other property staff, volunteers and visitors
• is not a budget holder but will be responsible for submitting any expense claims in good time and in line with allowances.

Ranger

Our ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

You will share your enthusiasm for the outdoors and passion for the countryside with the walkers, campers and sightseers who come to explore Corrieshalloch Gorge and Inverewe Garden during the busy summer season.

You will work out in the Corrieshalloch and Inverewe landscape patrolling our busy car park, walking trails and pinch points such as Fowlers bridge which has a capacity of 6 people. You will act as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us achieve the high presentation and habitat management standards expected of a National Nature Reserve, Site of Special Scientific Interest, Special Area of Conservation, National Scenic area and Geological Conservation Area.

You will contribute to the long-term sustainability of Corrieshalloch’s and Inverewe’s ranger service through income generated at our car park, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Nature Conservation
 Be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and ecological enhancement of Corrieshalloch/Inverewe
 Carry out regular site monitoring checks and record keeping, helping us to evaluate performance and plan our conservation activities, including habitat and species surveys, archaeology and foot path condition checks, weather gauge observations and people counter figures.
 Get involved with practical conservation tasks, including woodland management, footpath maintenance and fence repairs, litter clearance and property patrols.
 Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport and other resources.
Visitor Engagement
 Participate in a program of estate patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
 Welcome visitors in a friendly, efficient, and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Contribute to the development and delivery of products that bring alive our stories, including on-site displays, self-guided trails, signage, guided walks, talks or other hands-on activities.
 Ensure our guests pay for parking, encourage donations and promote the benefits of NTS membership
 Creating a Health & Safety culture across the estate, ensuring that colleagues, volunteers, and external contractors work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
 As business dictates you may be asked to cover other visitor service roles on site.

Working together
 Recruit, induct and supervise volunteer roles to help grow our team’s capacity and assist with the leadership of group volunteering activities as required.
 Build positive relationships with our neighbours and local community, including other land managers, schools, community groups and recreational users.
 Support a strong health & safety culture, complying with the property’s ‘Safe System of Work’, risk management and emergency procedures, to safeguard yourself, colleagues and the public.
 Collaborate successfully with all other colleagues on site to ensure the successful running of all the other customer touch points of Corrieshalloch, car parks, visitor Centre, path network, viewpoint, bridge and Inverewe
 As business dictates you may be asked to open and close our visitor center and all facilities
Funding our future
 Actively promote the value of Trust membership to existing and potential members.
 Seek and support ways to generate sustainable sources of income, including encouraging donations, booking events, payment of parking charges, visits to other properties and awareness of our fundraising campaigns.
 Not a budget holder but expected to liaise with the Line Manager prior to incurring any expenses and be mindful of cost-effective use of Trust funds and resources.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Hold a qualification in a relevant discipline and / or at least a year’s ranger experience.
 Experience of engaging the public in nature tourism or working in a busy countryside setting.
 Strong knowledge of natural history and conservation, especially upland flora & fauna of Scotland.
 Competent hillwalker.
 Confident communication and influencing skills with colleagues, volunteers and the public.
 Experience of working in a team and working with volunteers.
 Self-motivated with the ability to work alone or work with minimal supervision.
 Flexible and adaptive to change and working in a variety of situations.
 IT literate and competent user of Microsoft Office products.
 Clean driving license.
Desirable

 Summer Mountain Leader certificate.
 First aid certificate.
 Brush cutter training.
 License to drive trailers.
 Experience in practical conservation work.
 Experience of developing and delivering events or learning activities.
 Experience in leading groups of volunteers.

Digital Archivist

This role is an exciting opportunity to help shape the future of the National Trust for Scotland (NTS) Corporate Archive Service. As part of a dedicated project team working closely with the NTS Archivist, the Digital Archivist will be responsible for establishing digital preservation principles and good practice at NTS. The role includes undertaking a survey of born-digital records currently held in the archives as well as assisting in the procurement of a digital preservation system for NTS. The post-holder will be supported in their work by the Archive Programme Manager and dedicated external consultants.

The role will include opportunities to contribute to other strands of the wider three-year Archives Review Programme, which includes a review of the physical collections and the re-housing of the Trust’s Corporate Archive, as well as liaising with colleagues in Corporate Services to identify born-digital material being created across the organisation.

The Trust recognises that the management of digital archives is a fast-developing field and is happy to receive applications from any qualified individuals with an interest in developing their experience with digital archives.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead on a survey of born-digital records already identified as part of the NTS Archive.
• Work with the Archive Programme Manager to review existing born-digital and digitised archival records with a view to making recommendations on cataloguing and access.
• Develop, in consultation with internal stakeholders and external consultants, a digital preservation strategy for the long-term security of the Trust’s born-digital and digitised archives.
• Support the Archive Programme Manager with procurement for and then lead on the roll-out of a new digital preservation system, including documentation and training.
• Develop workflows for a programme to process the backlog of born-digital archives, taking GDPR, copyright, and NTS business needs into consideration.
• Deliver a programme of activities relating to born-digital archives which will contribute to the enhancement of the NTS collections and the Archive Service, with an emphasis on improving staff access.
• Advocate for, and engage with colleagues about, the benefits of long-term digital preservation and best practice relating to digital archives.
• Engage with the wider archive and digital preservation communities as part of comparator analysis to identify good practice and establish monitoring/reporting benchmarks.
• Liaise with the Review Archivist undertaking a review of the physical archive collections to create a collections framework, applicable across the whole of NTS, for paper and digital material that has been identified for permanent preservation.
• Contribute to the development of a vision, strategy, and five-year Action Plan for the Archive Service.
• Work with the Digital Collections Asset Manager to review and improve access to and management of the photographic archive.
• Liaise with colleagues in Corporate Services to continue to develop and manage the retention schedule for digital records created by NTS

The normal day-to-day duties of this role are such that a criminal records check is not required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Degree in a relevant discipline
• A Postgraduate qualification in Archives Administration, or equivalent experience

Desirable
 Driving Licence, valid for driving within the UK

Experience, Skills and Knowledge

Essential
 Demonstrable experience of working with born-digital archives and an awareness of digital preservation practices and systems
 Experience of engaging internal and external stakeholders
 Experience of analysing data and drawing conclusions which can be shared with others
 Expertise in archival good practice and standards within the UK archives sector
 Excellent written and oral communication skills.

Desirable
• Knowledge of, or an interest in, the activities of the National Trust for Scotland
• Knowledge of archives cataloguing systems, such as Axiell Collections (Adlib)
• Experience in documenting processes and workflows
• Practical experience of surveying archive collections
 Experience of working with a variety of internal and external stakeholders
 Experience of change management processes
 Knowledge of managing photographic collections both digital and analogue.

DIMENSIONS AND SCOPE OF JOB

People Management
• This role will work closely as part of the project team and be required to engage with internal stakeholders including NTS IT team and with external consultants.

Burns Collections Online Project Officer

This exciting temporary role supports the delivery of the Burns Collections Online Project, which will provide direct online public access to the archives and museum collections at the Robert Burns Birthplace Museum (RBBM), via the NTS website. There are two key strands to the role. One is to systematically review, edit and prepare for publication, the images and collections data needed to make the RBBM collections searchable online. This will involve working with the Collections Systems Manager, NTS archivist, and colleagues at RBBM, to develop the data standard, apply that standard to catalogue records, check digital images, and commission and catalogue additional collections photography where there are gaps. The second is to provide project management support to the project team to ensure the smooth running of the project, including record keeping, logistics, arranging and minuting meetings and co-ordinating and creating content for social media and internal communications about the project. There are likely to be opportunities for some research, and development of additional web content as the project progresses.

The Burns Collections Online Project (BCOP) is the first project to share NTS Collections data online using a direct link to NTS collections management systems. The project will open up the museum and archive collections at RBBM to a worldwide audience, and this role will be fundamental to the success of the project.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Work with colleagues to develop two enhanced data standards, one for archival and one for museum content, to ensure consistent accessible data across the archive and museum collections at RBBM
• Responsible for a systematic review of all RBBM museum object records in the collections management system.
• Apply the new museum data standard consistently, including editing records and checking image quality
• Using the newly created archive catalogue standard, create around 800 new database records in the archive catalogue of the collections management system
• Detailed assessment of thousands of existing digitised copies of manuscripts in the Digital Asset Management System (DAMS) to identify and remove duplicates, re-catalogue, and tag images, in preparation for online access
• Plan and deliver a full audit of the archival collections at RBBM, along with any re-boxing, labelling and condition checking necessitated by the re-cataloguing process
• Plan and deliver a small programme of prioritised re-photography of RBBM museum collections to ensure a consistent standard across the NTS collections – commissioning photographer, managing the logistics of access to collections and the ingest and cataloguing of images into the DAMS
• Provide administrative and logistical support to the Project Manager and the internal project team, including arranging and minuting meetings, compiling progress reports and stakeholder communications, budget monitoring
• Liaison with colleagues across NTS, including the Collections, Digital, Fundraising, Curatorial and Marketing teams and the digital consultant and digital agency tasked with creating the online experience
• Co-ordinating internal project communications and creating project progress content for social media
• Research elements of the RBBM collections, to create content relating to the RBBM collections for the website

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 A degree in a relevant subject OR demonstrable track record of working in collections management or archive setting

Desirable
 Post-graduate degree in Archives and Records Management, Museum studies or similar

Experience and skills

Essential
 Experience of working in collections management, or digital asset management, in an archive or heritage organization.
 Experience of working with collections management databases, such as Axiell Collections, and digital asset management systems
 Excellent skills in MS Excel, including managing large datasets
 Excellent communication skills and experience of working with a variety of internal and external stakeholders
 Experience in administering meetings and project monitoring
 Analytical skills and scrupulous attention to detail
 Ability to work independently with excellent time management

Desirable
• Knowledge of, and demonstrable interest in, the life and works of Robert Burns
• Experience of working on a collections online project
• Experience of object handling and inventory

DIMENSIONS AND SCOPE OF JOB

Scale
 Responsible for accuracy of data across 3,500 database records – with their associated digital assets.
 Administering a series of project meetings to be held in person, and on Teams – core project team, and stakeholder meetings
 This job will entail some nights away from home, when working on site at RBBM on the audit of the archival collections and supervising the photography of collections

Finance Management
• Not a budget holder, but will be expected to monitor budget spend, retain records and create reports, and raise Purchase Orders in MS Dynamics (training will be given)

Tools / equipment / systems
• Axiell Collections – Museums and Archives modules
• Portfolio DAMS
• MS Dynamics finance system

Project Volunteer Coordinator

Project Volunteer Coordinator
Celebrating Scotland’s Art
Development Department

Salary £25,350 – £27,687 per annum (Band 6)
Full-Time, Fixed-Term (9 Months Maternity Cover)
Plus generous benefits package
Hybrid Working

VOLUNTEER PROGRAMME

The Volunteer Programme provides a variety of opportunities for those who wish to support the National Galleries of Scotland or gain valuable experience in the Arts by giving their time, knowledge, and expertise through volunteering.

Volunteer opportunities are designed to be mutually beneficial and are clearly defined while being flexible to meet the needs of diverse audiences. We are very grateful for the time volunteers dedicate and the new skills, perspectives, and insights they bring. We have successfully held the Investing in Volunteers Award since 2014 and were the first national arts organisation in the UK to achieve the award.

The Volunteer Programme includes regular volunteering alongside placements for school students, students and recent graduates of higher and further education, and people with additional support needs to facilitate access to volunteering or employment. There are a variety of opportunities for volunteering with different departments including Curatorial, Development, Education, Libraries and Archives, Communications and Digital Media, and Public Engagement. The Volunteer Programme is within the Development Department recognising that volunteering as a gift of time.

CELEBRATING SCOTLAND’S ART

Celebrating Scotland’s Art: The Scottish National Gallery Project is a major capital project to transform the visitor experience at the Scottish National Gallery by providing world-class facilities for the innovative display of Scotland’s outstanding Art and a full programme of targeted audience development activities.

THE ROLE

The Project Volunteer Coordinator is responsible for managing the day-to-day activities involved in the recruitment, training, support, and recognition of the volunteers in the Celebrating Scotland’s Art project. You will ensure compliance with the internal and external processes and guidelines governing the project and maintain a consistent, fair, and transparent programme structure. You will also provide management information on the programme and advise and inform other initiatives affected by volunteering activities.
RESPONSIBILITIES

Your responsibilities will include but not be limited to:

• Developing and delivering new volunteer activities, coordinating, and advertising the roles, processing applications, making selections, and ensure all induction requirements are completed.
• Working with volunteers, Celebrating Scotland’s Art project-specific staff, and core staff to coordinate a training programme for new volunteer roles and ensure the Activity Plan is delivered collaboratively and effectively.
• Coordinating volunteer rotas and establishing standard operating procedures to ensure the sustainability of new volunteer roles during and after the Celebrating Scotland’s Art project.
• Ensuring that volunteers receive the appropriate level of support, supervision, and training to be successful and regular communication is maintained with volunteers for special events, training opportunities, providing, and receiving feedback, and policy or procedural changes relevant to their role.
• Ensuring records of volunteer hours and other relevant data are kept according to established procedures and reported for project evaluation.
• Planning and keeping within budget and undertaking administration relating to the post, including volunteer expense claims, purchase orders, and event forms.
• Representing and promoting the work of Celebrating Scotland’s Art and NGS to internal and external parties, with a willingness to work flexible hours, including weekends, evenings, and holiday periods, as required.

KNOWLEDGE, SKILLS, AND EXPERIENCE
The following range of knowledge, skills and experience are required. Please ensure that they are highlighted in your application. Short-listing for interview will depend on candidates meeting these requirements.

Essential

• Experience of managing volunteers directly with knowledge and understanding of the regulatory and good practice guidelines on engaging volunteers.
• Experience of developing and delivering training for volunteers to ensure opportunities are mutually beneficial.
• Excellent time-management and organisational skills with the experience of successfully prioritising tasks in a demanding environment.
• Excellent communication and inter-personal skills and experience of working with a broad range of people with a commitment to equity, diversity, and inclusion.
• Efficient IT skills (MS Office Suite) and experience of using administrative systems including databases, record keeping, and filing.

Desirable

The following are highly advantageous but are not essential:

• Experience of creating attractive volunteer placements for widening access to groups underrepresented in volunteering.
• Experience of working with an organisation which has achieved the “Investing in Volunteers” quality standard.
• Experience of working on major capital museum or gallery projects funded by the National Lottery Heritage Fund.
• An informed interest in culture and visual arts and some knowledge of the museums and galleries sector.
• Knowledge of Gaelic and/or other European languages.

ABOUT US

The National Galleries of Scotland (NGS) is home to one the world’s finest collections off art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art and the Scottish National Portrait Gallery. The National Galleries of Scotland aims to preserve, display and augment the collections for the enjoyment and education of the widest possible public and to maintain NGS as a centre of excellence.

This is an exciting period of renewal for NGS, as we move forward with our engaging strategic vision that puts our audience at the heart of what we do. We’re making it our mission to broaden our impact, matching our rich collections, expertise and creativity to the needs and wants of our visitors. We’re finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of our ever-evolving world.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

At NGS we are committed to looking at how we operate as well as how we engage with our visitors and communities. We want to play our part in tackling the Climate Emergency. We will ensure Equality, Diversity, and Inclusion (EDI) is embedded across our organisation, ensuring everyone feels a sense of belonging and can be themselves.

SUMMARY TERMS AND CONDITIONS
Salary: £25,350 – £27,687 per annum
Starting salaries will normally be at the minimum or at a rate that reflects qualifications and/or experience which are of special value for the post and which are above minimum entry requirements.
Hours: 42 hours per week inclusive of a one-hour unpaid lunch break each day. Occasional weekend and evening work required.

Annual Leave: 25 days per annum plus 11.5 public and privilege holidays per annum, pro-rata depending on hours.
Location: The Gallery of Modern Art Two, Belford Road, Edinburgh.

Pension: Civil Service pension provisions enable the National Galleries of Scotland to offer a choice of occupational and stakeholder pensions, giving you the flexibility to choose the pension that suits you best.

The closing date for completed applications is Sunday, 13 November 2022

Please note that the successful candidate will be subject to Disclosure Scotland security clearance.

Operations Manager

Job Description Oct 2022

Role: Operations Manager (Brodick)
Region / Department: South & West

Reports to: Regional Director, South & West Pay Band: Grade 5 Upper £43,050 – £47,667 plus Essential Business Car User Allowance £3,800 pa
Location: Brodick Type of Contract: Permanent / Full time
Terms and conditions
The post is subject to the standard terms and conditions provided with the application pack and the following special terms also apply: Some flexibility will be required as to when hours are worked, but frequent weekend and occasional evening working will be required, for example, to support functions and events.

1. Purpose
The purpose is to deliver, develop and optimise property facilities and services to our members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

This will be achieved through effective people, operations and budget management within the context of the strategies, policies, procedures and rules of the Trust.

Further, and in relation to this, ensure the properties are managed consistently and professionally and to the required standards.

It is also a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the properties operating business planning process (working with the Property teams and the regional team) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

Overseeing the significant heritage property at Culzean, the Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

2. Positioning within the structure
The Operations Manager for Brodick will be based at Brodick castle reporting to the Regional Director for the South and West Region of the Trust’s Built Heritage properties. The role is the operational lead and accountable manager for the leadership of their division, working collaboratively with the local property teams.

The role is also part of the South & West Regional Management Team which includes the General Manager, Business Manager, Office Manager, Gardens & Designed Landscapes Manager and 5 other Operations Managers. The Operations Manager, in their role as the operational lead in Brodick will hold primacy over all operations and planning for the properties, with functional managers managing their respective services-functions on their behalf. It is therefore a matrix management structure within the region.

The role works closely with the role of Business Manager who oversees trading performance and business analysis for the regional properties, coordinates and oversees business planning and ensures the region (and its properties) are compliant with and supported with compliance across a range of NTS policy areas (e.g. Health & Safety, procurement).

3. Scope of role and responsibilities
Property Planning

The Operations Manager is responsible for the process of business and operational planning for their properties. They will play an active part in the ongoing development of conservation management plans, working cross-functionally with regional management colleagues and with consultancy services specialists, either: those assigned to their region and including curatorial, conservation and estates management staff, or; nationally based technical and functional services and including for example, archaeology and nature conservation. They will be recognisably responsible for annual business and operating plans and be supported in this endeavour by the regional team. They will be accountable for its effective implementation.

Visitor Services and Operational Standards

The Operations Manager is the custodian and standard bearer of visitor services excellence and service quality for the properties. Staff and volunteers will exhibit excellence as required in these areas which sees the property offer unparalleled visitor experience and service. This extends to standards of amenities and facilities, retailing and food services (supported by the central commercial team) and gardening (supported by the Gardens & Designed Landscapes Manager), activities and interpretation and events.

Enterprise and trading

The Operations Manager is the business leader for the property and working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.

People Management

The Operations Manager coaches and mentors property teams and staff directly reporting to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities and objectives. S/he also plans for succession amongst staff and levels of responsibilities and other key posts within the property.

Promoting Heritage

The Operations Manager supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).

Leading, Inspiring and Managing Change

The Operations Manager leads and inspires the wider team, including property staff and volunteers through on-going activity as well as when the management of change is required.

Matrix Management and Working

The Operations Manager leads multi-disciplinary teams. These teams include retail, catering, rangers, hospitality and Gardening with also regionally-based Consultancy Services personnel. The role sits within a matrix structure with the Operations Manager supported by the property teams taking the leading role in the delivery of property performance. Under the guidance and supervision of the regional General Manager, the Operations Manager is central to ensuring focus on delivering against property plans and objectives and will assume responsibility for effective direct leadership where required or cross-functional management.

Enabling, Expediting, Brokering

The Operations Manager acts as a two-way conduit and facilitator between properties and Trust consultancy services, to ensure necessary progress in relation to property plans (and other plans as appropriate), projects and overall alignment of work and activity in line with Trust standards and requirement.

Championing and Advocacy – Stakeholder engagement

The Operations Manager supports property staff in maintaining positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders. S/he supports the teams to seek out new productive relations, whether locally or more widely for the benefit of the property. S/he acts as an external networker and advocate for the property, with membership of appropriate external bodies in the property’s geographical area, or through the regional management team.

Marketing, Membership and Supporter Development

The Operations Manager ensures business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, s/he will work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.

The Operations Manager also has a critical role in the development of new supporters for the Trust, both in general around empathy and engagement with the Trust’s (and property’s) Cause and specifically, in terms of leading on converting visitors to becoming Members of the Trust. This forms a key part of the property’s Cause and financial objectives. Again, working with the NTS Customer and Cause directorate and through the regional management team on this area presents a primary focus for Operations Managers.

Financial Management, Compliance and Scheme of Delegation

The Operations Manager is responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). S/he makes any corrective action required and ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies and procedures.

Health, Safety and the Environment

The Operations Manager undertakes duties under the Health and Safety Policy including convening and chairing a group Health and Safety forum if applicable. S/he ensures effective support is achieved from Health and Safety advisors / coordinators assigned to the region and ensures property staff and volunteers adhere to their obligations in line with stated Trust systems, policies, procedures and approaches to ensure the health, safety and environment under the Health and Safety policy and their job description.

Strategic Development of the NTS

The Operations Manager leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.

Staff and Volunteer Leadership

 Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation). In particular reinforcing individual and collective responsibility and Accountability for performance in all activities.
 Leading, inspiring and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.

Health and Safety, Environment Matters

 Ensuring personal and delegated compliance with Trust requirements and initiatives relating to Health and Safety.

Stakeholder Management

 Ensuring that visitor experience at the properties is optimised through excellent customer care and in particular that the value of membership recruitment and engagement is recognised and championed.
 Establishing and maintaining a network of localised external stakeholders (e.g. communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.
 Ensuring property staff maintain positive relationships with their localised stakeholders (e.g. local communities, local businesses, local partnerships Members Centres and Friends Groups).

Reporting and Management Information

 Proactively gathering and analysing trading, operational and management information to inform decision-making and manage risk and operational performance.
 Ensuring that property staff understand and utilise meaningful management information as part of normal performance management.

4. Person Specification

Qualifications

 Graduate or equivalent essential; post-graduate studies in heritage or business management desirable.
 A full, clean driving licence for driving in the UK is essential.
 This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure / Standard Disclosure

Experience

 Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, food, leisure).
 Responsibility for combined operating revenue budgets of c.£1m per annum.
 Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
 Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
 Effective stakeholder management experience, notable examples: media, local government.
 Line management experience of staff groups in excess of 60, including supervisory staff.
 Demonstrable experience of managing Health and Safety in the work place; formal training or personal development in this area desirable.
 Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
 Heritage sector experience highly desirable.

Behaviours and Values

 Creates a positive and innovative atmosphere which encourages people to commit themselves to the task in hand and where necessary, go beyond the call of duty in order to achieve key objectives.
 Smooths relationships when difficult circumstances prevail and develops a culture of trust.
 Generally, motivates people to give their best results, praising them when things go well and appraising them of improvements which can and should be made.
 Takes decisions as appropriate whilst at the same time ensuring others do likewise.
 Continually seeks out opportunity, practising and encouraging a culture of excellence.
 Seeks ways of perfecting things, raising standards, reducing errors and overcoming omissions.
 Provides the best solutions in terms of quality and cost.
 Brings a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives.

Skills and Objectives

 Safety, Health and Environment: Actively leads and promotes a safe working environment where the health, safety and wellbeing of visitors, staff, volunteers and contractors come first. Leads the maintenance of safe systems of work within the property.
 Financial Management: Has detailed and up to date awareness of all property financial positions. Proactively and prudently manages the properties budgets and actively seeks new and better ways to minimise cost, gain value and raise income. Works in partnership with the Business Manager.
 Visitor Experience / Management: Leads the provision of excellent internal and external customer service via themselves and the team, promoting a customer-focussed attitude and culture.
 Heritage Knowledge and Understanding: Develops and maintains a detailed understanding of the conservation principles and how they underpin our conservation work. Has an overview understanding of all aspects of conservation at the Trust and in particular at the property. Has a strong working knowledge of the heritage character and profile of the property. Develops effective integration of Visitor Services, Conservation, Learning and Commercial activities.
 Stakeholder Management: Seeks out and fosters positive and productive relationships with internal and external stakeholders. Promotes a partnership approach to community relations via themselves as Property Manager and their property staff and volunteers.
 NTS Strategy Knowledge: Has a detailed understanding of the Trust’s core purpose; guiding principles; vision; strategic objectives and priorities. Further, is able to lead articulate a linking of the strategy and yearly NTS Corporate plans into local plans and objectives.
 Planning and Projects: Has the skills and knowledge required to develop effective operational plans. Effectively manages their own priorities and personal effectiveness through appropriate planning and personal managements and promotes the same amongst their staff colleagues.
 Communication and Engagement: Has a very high level of communication skills and constantly seeks to engage in a positive and productive manner with the team, community and other internal and external stakeholders. Demonstrates strong insight and understanding of their heritage property, its visitor profile, trading profile and value of its educational and conservation activity.
 Change Management: Has the ability to lead and inspire the wider team through change.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Operations Manager – Brodick

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Operations Manager overseeing the significant and high profile NTS heritage property at Brodick Castle, situated on the stunning Isle of Arran.

Teeming with history and surrounded by mountains, Brodick is every inch the quintessential island castle. The present building was fashioned in 1844, but the seat dates back centuries to when its strategic position overlooking the Firth of Clyde made Brodick a fortress to be reckoned with. The castle was the ancient seat of the Dukes of Hamilton and contains a fabulous collection of valuable artefacts.

Indoors, dark wood, heavy Victorian colours and sporting trophies hark back to an age of aristocratic leisure and luxury. After two years of extensive works, the castle has reopened with an exciting new visitor experience, focusing on the fascinating stories of the people who lived here, and with interactive activities to bring the building to life.

Outdoors you’ll find a fantastic Isle Be Wild adventure play park as well as our new Silver Garden. The formal gardens, woodland, waterfalls, bathing pools and bold rhododendrons conjure up an island charm that will beguile children and adults alike.

This visible and senior management role will lead a significant team to deliver, develop and optimise property facilities and services to their members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

Key responsibilities of the role:

Property Planning – business and operational planning and the ongoing development of conservation management plans, with responsibility for annual business and operating plans.
Visitor Services and Operational Standards – responsible for excellence and service quality across amenities and facilities, retailing, hospitality, food services and gardening, activities and interpretation and events.
Enterprise and trading – business leader for the property, planning and delivering innovative product and sales opportunities.
People Management – leads, coaches and mentors the property team.
Promoting Heritage – leads property staff to develop and promote the properties use and potential as a life-long learning resource.
Leading, Inspiring and Managing Change – leads and inspires the wider team, including property staff and volunteers through on-going activity.
Matrix Management and Working – leads multi-disciplinary teams. These teams include retail, catering, rangers, hospitality and gardening with also regionally based personnel.
Championing and Advocacy – stakeholder engagement to maintain positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders.
Marketing, Membership and Supporter Development – ensures business development and marketing of the property to maximise income generation.
Financial Management & Compliance, Reporting and Management Information – responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives).
Health, Safety and the Environment.
Strategic Development of the NTS – leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity.
Staff and Volunteer Leadership – Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation).
Key skills and experience required:

We are seeking a commercial individual with strong proven leadership and people management skills from a heritage, hospitality, tourism, retail background or similar
Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, food, leisure)
Knowledge of the Heritage sector would be a distinct advantage.
Responsibility for combined operating revenue budgets of c.£1m per annum.
Significant team management, mentoring, facilitating and coaching experience
Line management experience of staff groups in excess of 60, including supervisory staff.
Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
Effective stakeholder management experience, notable examples: media, local government.
Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
A full, clean driving licence for driving in the UK is essential.

This role offers an excellent competitive salary within a range of £43,050 – £47,667 plus car allowance £3,800 pa and significant company benefits.
Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 11th November 2022.

National Maintenance Lead

The National Trust for Scotland, Building Conservation Team is looking for a strong team player who will lead the development of a new building maintenance systems across our built estate. An efficient and responsive maintenance programme is at the heart of our building conservation effort, and we are looking for candidates who can add that expertise to our team. In this role, you will drive the integration of maintenance planning into our operating and investment plans and develop and deliver a comprehensive national maintenance programme for the next 10 years. You will work hand in hand with our new Lead Conservation Surveyor to champion the delivery of comprehensive buildings care across our estate, and to manage the day to day operations of our team of Regional Building and Maintenance Surveyors. You will promote best practice in conservation and maintenance planning and management and provide guidance and training to operational colleagues as well as running projects to deliver backlog maintenance.

You will line manage 4 Regional Maintenance Surveyors (a new post at October 2022) and play a key role in influencing the development of the NTS Buildings Team and our future operating plans including contributing to our carbon negative strategy. You will work on castles, cottages, museums, offices, and toilet blocks – old and new buildings are all part of the NTS portfolio.

Key contacts and colleagues

You will work in the Building Conservation Team, part of the Conservation and Policy Directorate and your line manager will be the Head of Building Conservation. Your key colleagues will be the Head of Building Conservation, Lead Conservation Surveyor, Head of Building Conservation Policy, Building Administrators, and the team of Regional Surveyors. Your internal customer group will be the Regional Operations Teams led by the Regional Directors and you will work alongside multi-disciplined teams of internal and external specialists to care for our buildings but more broadly, to care for all the assets owned by the Trust from natural landscapes to archaeological sites, collections and tangible and intangible heritage. On occasion, you will be asked to stand in for the Lead Conservation Surveyor.

Where you will work

NTS operates hybrid working but you will be based at one of our Regional Offices with much of your time spent on site. You will need your own transport and should expect to be away from home overnight fairly frequently as you provide face to face support to the surveyors, visit properties across the country and attend meetings at the Trust’s Edinburgh HQ or at other Trust sites. Regional offices are at:

· Culzean Castle / Greenbank House: South & West Region

· Balnain House, Inverness: Highlands & Islands Region

· Crathes Castle: North East Region

· Hermiston Quay: Edinburgh & East / National Headquarters

Who are we looking for

We are looking for exceptional people to care for our exceptional buildings. You will have an understanding of traditional building construction, pathology and survey techniques and a background in managing maintenance programmes across portfolios of buildings. You will be familiar with CAFM and Asset Management Systems. An inclusive leader, you will be committed to supporting and developing others, solutions driven and able to manage a full workload of complex project work while supporting others in their work. Beyond this we are interested in speaking to people from a range of professional and trade backgrounds and we would be happy to advise you whether your qualifications and experience fit this role.

What we offer

Our close nit Buildings Team has a challenging job where no two days are the same but where we firmly believe that we can make a real difference to the future of Scotland’s built heritage. This is an opportunity to work with some of Scotland’s top experts in heritage management across natural, built and cultural heritage as NTS embarks on a big vision: Nature, Beauty and Heritage for Everyone.

We offer a competitive salary plus essential car user allowance, 30 days annual leave per annum (plus up to 7 Trust days during the Christmas holiday season), enrolment in one of the Trust’s two pension schemes and a benefits package including free entry to all National Trust for Scotland properties and discount at NTS shops and cafes.

Normal working hours are 40 hours per week including 1 hour per day paid break, Monday to Friday. You will be asked to work out of hours from time to time, reimbursed with time off in lieu.

We are looking for people who are committed to conserving and sharing Scotland’s heritage. Join the NTS Building Surveying Team and you will work with Scotland’s largest and most diverse portfolio of historic buildings and structures. This is an exciting time for the Trust as we have recently launched a 10-year Strategy: Nature, Beauty and Heritage for Everyone https://www.nts.org.uk/our-work/our-strategy with a strong focus on caring for Scotland’s special places through best practice in conservation.

Application Process

Eden Scott is retained and working exclusively with The National Trust for Scotland. Please submit your CV online to iain.atkinson@edenscott.com or for a confidential discussion to hear more about the opportunity, then please contact Iain Atkinson, Associate Director on 07714 124 033.

Estates Capital Programme and Project Manager

The National Galleries of Scotland (NGS) is home to one of the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: Scottish National Gallery, Scottish National Gallery of Modern Art, and Scottish National Portrait Gallery. We aim to preserve, display, and enhance the collections for the enjoyment to the widest possible public and to maintain NGS as a centre of excellence.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original, and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

The Role

We are seeking to appoint an exceptional and experienced Estates Capital Programme and Project Manager (M&E) to join our Estates team, who will lead on developing our rolling 10-year investment/capital plan and in the delivery of assigned capital projects. You will take the technical lead on the Building Services programme and project needs, working closely with the Head of Estates on the overall asset management plan and estates strategy for the NGS estate, which includes 5 historical listed buildings.

This is an exciting time for you to join our team while we design and implement our new asset management methodologies to develop a robust estate strategy and capital investment plan across our estate, while faced with the challenges of listed buildings and ensuring minimum disruption to our galleries for our visitors.

It is envisaged the capital programme investment over the next 10 years will be in the region of £25M – £35M for ongoing lifecycle investment needs, within the backdrop of a major capital works project to build a new National Collection Facility (The Art Works) which is currently in design development. The majority of the investment programme is in lifecycle replacement of building services systems, alongside listed building conservation works to the external fabric.

Main Duties & Responsibilities

You will be responsible for developing and delivery of the NGS Investment plan programme and assigned estates capital projects, as the technical lead on building services and infrastructure projects.

Programme development and management

You will have the overall responsibility for capital planning, including development of an efficient and co-ordinated programme aligning with strategic objectives and the public programme. The capital programme needs to take into account lifecycle replacement requirements, critical systems, risk and mitigation plans together with funding availability.

Responsible for the development of the asset management plan, capital programme and investment plan, taking the technical lead on building services (Mechanical, electrical, fire, security, BMS, data/comms infrastructure) and working closely with surveying colleagues on the building fabric programme to ensure we have an efficient and optimum works programme.

Project Management

Project managing allocated M&E works projects, from inception to handover and into use. Ensuring allocated projects are managed within time, quality and budget. For minor

projects this may be for full PM and contract administration responsibilities and tasks, or for larger projects then managing consultant Project Managers for construction delivery and taking the role of “client side” PM.

About You

The following range of knowledge, skills and experience is required.

· Degree level qualification in a relevant building services subject

· Chartered membership of an appropriate professional institute (e.g., CIBSE, IEE etc) or Masters equivalent qualification in a relevant subject

· Extensive knowledge of building services systems and strong technical knowledge and experience of delivering capital works projects and programmes

· Relevant experience of developing and delivering asset management plans and capital programmes

· Relevant experience of scoping, briefing and project managing a series of inter-connected capital works projects for building services/estate infrastructure

· Significant experience and knowledge of project management in the construction sector, managing projects successfully to time, quality and within budget.

· Client-side experience of developing robust briefs and scopes to inform project deliverables and outcomes, challenging ways of working and future functional needs, and managing design teams, specialist consultants and contractors.

· Procurement and contract administration experience across various forms of construction contracts (e.g., NEC, SBCC etc)

· Strong IT skills – competent in use of Microsoft 365 packages, Microsoft project, excel, word and CAFM systems.

· Excellent planning and organisation skills

· Excellent communication skills

· Health and Safety – strong working knowledge and experience of CDM regulations (particularly client duties), along with general premises related H&S legislation

Fixed Term 3 years

About Us

The National Galleries of Scotland (NGS) is home to one of the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: Scottish National Gallery, Scottish National Gallery of Modern Art, and Scottish National Portrait Gallery. We aim to preserve, display, and enhance the collections for the enjoyment to the widest possible public and to maintain NGS as a centre of excellence.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original, and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

The Role

We are seeking to appoint an exceptional and experienced Estates Capital Programme and Project Manager (M&E) to join our Estates team, who will lead on developing our rolling 10-year investment/capital plan and in the delivery of assigned capital projects. You will take the technical lead on the Building Services programme and project needs, working closely with the Head of Estates on the overall asset management plan and estates strategy for the NGS estate, which includes 5 historical listed buildings.

This is an exciting time for you to join our team while we design and implement our new asset management methodologies to develop a robust estate strategy and capital investment plan across our estate, while faced with the challenges of listed buildings and ensuring minimum disruption to our galleries for our visitors.

It is envisaged the capital programme investment over the next 10 years will be in the region of £25M – £35M for ongoing lifecycle investment needs, within the backdrop of a major capital works project to build a new National Collection Facility (The Art Works) which is currently in design development. The majority of the investment programme is in lifecycle replacement of building services systems, alongside listed building conservation works to the external fabric.

Main Duties & Responsibilities

You will be responsible for developing and delivery of the NGS Investment plan programme and assigned estates capital projects, as the technical lead on building services and infrastructure projects.

Programme development and management

You will have the overall responsibility for capital planning, including development of an efficient and co-ordinated programme aligning with strategic objectives and the public programme. The capital programme needs to take into account lifecycle replacement requirements, critical systems, risk and mitigation plans together with funding availability.

Responsible for the development of the asset management plan, capital programme and investment plan, taking the technical lead on building services (Mechanical, electrical, fire, security, BMS, data/comms infrastructure) and working closely with surveying colleagues on the building fabric programme to ensure we have an efficient and optimum works programme.

Project Management

Project managing allocated M&E works projects, from inception to handover and into use. Ensuring allocated projects are managed within time, quality and budget. For minor

projects this may be for full PM and contract administration responsibilities and tasks, or for larger projects then managing consultant Project Managers for construction delivery and taking the role of “client side” PM.

About You

The following range of knowledge, skills and experience is required.

· Degree level qualification in a relevant building services subject

· Chartered membership of an appropriate professional institute (e.g., CIBSE, IEE etc) or Masters equivalent qualification in a relevant subject

· Extensive knowledge of building services systems and strong technical knowledge and experience of delivering capital works projects and programmes

· Relevant experience of developing and delivering asset management plans and capital programmes

· Relevant experience of scoping, briefing and project managing a series of inter-connected capital works projects for building services/estate infrastructure

· Significant experience and knowledge of project management in the construction sector, managing projects successfully to time, quality and within budget.

· Client-side experience of developing robust briefs and scopes to inform project deliverables and outcomes, challenging ways of working and future functional needs, and managing design teams, specialist consultants and contractors.

· Procurement and contract administration experience across various forms of construction contracts (e.g., NEC, SBCC etc)

· Strong IT skills – competent in use of Microsoft 365 packages, Microsoft project, excel, word and CAFM systems.

· Excellent planning and organisation skills

· Excellent communication skills

· Health and Safety – strong working knowledge and experience of CDM regulations (particularly client duties), along with general premises related H&S legislation

Application Process

Eden Scott is retained and working exclusively with The National Galleries of Scotland. Please submit your CV online to iain.atkinson@edenscott.com or for a confidential discussion to hear more about the opportunity, then please contact Iain Atkinson, Associate Director on 07714 124 033

Chef de Partie

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Chef de Partie to assist in all kitchen and catering operations throughout GSC, to ensure customer satisfaction in our food and beverage services. This will involve preparing, cooking and presenting food for the café, street café and corporate events at GSC according to Food Hygiene and Health and Safety Standards.

We are looking for someone who will display passion for food and for quality produce. A friendly, professional and hardworking attitude is important to us as is a genuine enthusiasm for GSC with commitment to our vision, mission and values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

https://www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Duty Manager

Reporting to the General Manager – Visitor Experience, and working closely with the General Manager – Health and Safety and Facility Maintenance, the position sits as part of V&A Dundee’s duty management team, facilitating the effective day to day running of the museum.

Whilst assuming full duty management responsibility of the building, the Duty Managers put the visitor journey at the heart of everything they do, ensuring the delivery of a consistently world-class, 5* experience, for everyone who comes to see us. They supervise the smooth running and support the General Manager – Visitor Experience with the continued development and improvement of all functions that sit within the visitor operations remit. These functions include, but are not limited to, retail, ticketing and box office, gallery staffing and object invigilation, and events delivery. Our Duty Managers are also a key point of liaison for our contracted staff across cleaning, security and catering services, ensuring excellent rapport and sustained relationships that are conducive to a cohesive and integrated visitor journey of the highest standard.

Role Profile
A high degree of flexibility and the ability to manage effectively, both directly and by influence, is key to this role, assuming line management responsibility for a team of Visitor Assistants. Our Duty Managers foster an environment that inspires the best in their team, working collaboratively to ensure everyone is heard and ideas are nurtured. Management experience in a busy, customer service environment is essential, along with the ability to prioritise and delegate as required. Excellent working knowledge and promotion of Health and Safety, as well the ability to coordinate response to emergency situations, is an important part of their working day.

Duties and Responsibilities
-Oversee and manage the daily operation of the public facing areas of the museum, striving to achieve the highest standards of customer service and ensuring the delivery of a consistently world-class, 5* visitor experience, in line with Visit Scotland’s quality assurance grading, for everyone who comes to see us.

-Act as a key holder, performing opening and closing procedures. This will include occasional out of hours emergency response, as agreed with the General Manager – Visitor Experience.

-Ensure the highest standards of cleanliness and facility conditions, performing regular audits and escalating problems that deviate.

-Oversee the daily management and security of the Gallery spaces, reporting any maintenance issues and object damage.

-Conduct pre and post-shift briefings for the Front of House staff, ensuring that they have the necessary information to support our visitors, and gathering feedback and ideas to help improve the visitor and staff experience.

-Coach and mentor our team of Visitor Assistants, ensuring that they have adequate training and development opportunities so that they can confidently upsell tickets, memberships, and retail product, and consistently deliver the best possible experience for all of our visitors.

-Lead on and coordinate the response to emergency situations, including but not limited to, first aid incidents, building evacuation, adverse weather and problem visitor scenarios.

-Work closely with the General Manager – Visitor Experience and the Events Manager, to support the delivery of all events, assuming Duty Management responsibility and ensuring that all events are delivered safely.

-Oversee all cash handling processes, along with the management of the banking procedures and the security of the cash room and safes, in line with insurance regulations.

-Ensure all elements of the Front of House and visitor-facing functions are appropriately resourced, including but not limited to, welcome and admissions, ticketing and box office, retail, gallery staffing and invigilation, visitor tours and gallery talks.

-Working closely with the General Manager – Visitor Experience, in-house Tour Guides, and Bookings Officer, support with the ongoing development and delivery of tours and gallery talks, ensuring the commercial tour bookings are resourced and generating ideas to further enhance this offer.

-Line management of a team of circa 10-12 Visitor Assistants, conducting annual appraisals, and behaviour and performance management.

-Be fluent in and engaged with V&A Dundee’s Vision and Mission, ensuring that everything done is underpinned by this, and that the Front of House team understand the part they play in the collective effort to achieve this.

-Manage HR requirements of direct reports, including tracking of holiday, sickness and payroll.

-Organise and distribute work tasks and schedules on shift, building rotas to ensure all areas are appropriately resourced.

-Lead by example at all times, ensuring that staff are well-presented, welcoming and pro-active in their approach to their work.

-Encouraging the maximisation of sales across all commercial platforms, and the retrieval of donations and relevant gift aid information.

-Be aware of Operational KPIs across on-site ticket sales and conversion, on-site membership purchase, donations and gift aid information retrieval, retail conversion, and cascading this information to the Front of House team.

-Make it a priority to have a good knowledge of our programme, and ensure that this is shared with the Front of House team, so that this can be confidently spoken about with visitors and upsold.

Deadline for applications: no later than 11:59, 08 November 2022. Interviews will take place w/c 21st November 2022.

General Manager – Bute Yard

Eden Scott is delighted to be working with Bute Yard, situated in the heart of Rothesay on the Isle of Bute, the Yard is located behind the Mansion House and opposite Rothesay Castle.

Bute Yard will open in early 2023 and will be a food and drink tourism hub showcasing the very best of Bute produce and craft, it will have internal and external spaces for tenant operators as well as permanent and pop-up locations for developing and growing artisan producers and suppliers.

There will be a distillery, brewery and bar operated by Isle of Bute Gin and Bute Brew, their anchor tenant and there will be permanent kitchen space for chef pop ups, residencies, demonstrations, learning and private hire.
There will be flexible and accessible indoor events venue for private hire and community use with high-spec audio visual capability as well as an outdoor festival and market space with direct sales to the consumer.

The venue will provide commercial, employment and training opportunities for the Isle of Bute.

This is an ambitious project which delivers the vision of John Bute, 7th Marquess of Bute and is managed by a Board of Directors with family and business representatives.

An exciting opportunity has arisen as General Manager to be responsible for the effective operation of the venue and will be the Bute Yard’s event delivery expert.

The postholder will provide strong leadership, direction and vision across the venue and will be responsible for events programme development and delivery, overview of tenant activities and development of Yard business opportunities.

The General Manager will be strategically accountable for the profitable growth of venue sales and will have overall responsibility for the operational management of the Yard as an exemplar for food tourism, ensuring tenant offerings deliver high quality and customer delight, while growing in profitability and consistency.

The post-holder will also be responsible for health and safety, legal compliance, procurement and supply structures, and the development of these processes to support tenants and nurture new businesses with sustainable and competitive commercial activity across the operation.

Essential responsibilities:
General:

Anticipate visitor expectations and market trends and continually review the business model, product and service offerings to maximise customer experience and profitability.
Be accountable for the development of operational strategies and delivery plans to ensure that the business exceeds the targets for customer experience, operational delivery and business growth.
Oversee the development of imaginative products, profitable pricing structures and processes to cater for diverse market segments.
Raise the profile of Bute Yard locally and nationally, identifying and leading on food tourism related campaigns, events and awards opportunities.
Oversee compliance with food safety, health and safety and other legislation. Introduce and embed procedures which will mitigate potential risks of non-compliance at an early stage.
Oversee all associated training and accreditations; legal representation and legal compliance.
Team:

Build and lead a small operational team and events delivery team by attracting, recruiting, training and appraising talented personnel.
Develop a staff training plan and supervise delivery of in house and external training.
Ensure labour establishments are in line with budgets.
Tenant relationships and contract management
Attract and retain tenants, pop-up operators and residencies in line with overarching Yard strategy.
Maintain a proactive contract management approach, ensuring partnership development at all times.
Establish and monitor budgetary targets, service levels, KPI’s, schedules, policies and procedures.
Enforce adherence to legal requirements, industry and company regulations and quality standards.
Ensure all records are maintained correctly and consistently by routine and spot checks.
Maintain regular communications including formal quarterly meetings and routine updates to maintain a one team approach communicating targets, aims and objectives, standards required and forthcoming event plans.
Financial
Report routinely to the Bute Yard Board of Directors on key performance indicators including sales results, productivity, margin management and net profit achievement.
Ensure income is maximised through efficient purchasing, creative marketing and merchandising.
Ensure robust procurement practice in both financial and quality delivery, regularly monitoring suppliers and tendering contracts of scale.
Community:

Engage with community groups, stakeholders and other representatives to raise the profile of Bute Yard on island.
Ensure Bute Yard is an events space accessible to all and supports regeneration of the island economy through food tourism
Marketing and communications
Lead on marketing strategy for Bute Yard
Develop social media content planning
Working to a budget, liaise with third party agencies to develop campaigns, ensuring ROI
Track campaign effectiveness over time
Supervise design and production of promotional materials
Key skills and experience required:

We are seeking a commercial individual with strong proven leadership and people management skills from a heritage, hospitality, tourism background or similar.
Minimum of three years’ senior management experience in multiple operations in high volume environment.
Experience of working within a high-profile hospitality venue or visitor experience business.
A successful record of developing profitable F&B concepts including design, layout, point of sale and service.
Demonstrable experience of developing and improving a multi-partner F&B business and delivering sustainable profitable growth.
Proven track record of working at pace, responding to sales performance, handling multiple priorities and consistently delivering against challenging budgets.
Strong influencing, negotiating and advocacy skills, with the ability to think analytically, independently and strategically; proven ability to develop strategy and fluently translate into operational success.
Expert knowledge of the food and beverage market with a demonstrable passion for food products and food ingredients including those with a local emphasis.
Excellent knowledge of supply chain, supplier negotiation and health and safety.
Creative thinker with senior management business development experience, able to drive change and innovation, spot opportunities and exploit them.
Advanced H.A.C.C.P. certificate.
Advanced (Level 4) UK Food Hygiene certificate.
Personal Alcohol Licence Holder Licensing Act (Scotland) 2005.
Competent user of Microsoft Office products.
Valid driving licence.
This role offers an excellent competitive salary and company benefits.

Eden Scott is dealing exclusively with Bute Yard on this vacancy so to be considered for this exciting opportunity, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 11th November 2022.

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