Full Time

Additional Job Description
Bartender/Brand Home Guide

Glen Ord Visitors Centre

Permanent – Full-time

About Us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a phenomenal career in the process.

We offer fantastic benefits for joining our bar team. Not only would you receive a competitive salary, but you will be entitled to gratuity, private medical, company shares, great pension programme, discount off hundreds of retailers, gym discounts and much more!

Feel inspired? Then this may be the opportunity for you.

About the Role

As a Bartender/Brand Home Guide, you will have a passion for drinks culture and be one of the best mixologists in the business. There will be strong collaboration with Diageo Brand Ambassadors as well as being a great teammate.

You’ll provide an outstanding customer experience by engaging and exciting our visitors with your skill, knowledge and personality, implementing innovation around our overall portfolio with a focus on our brands. Ensuring that every visitor has an unforgettable experience, you will work with a customer first attitude and build specific experiences and drinks tailoring service to meet the needs of the customer.

You will generate advocacy for the brand, by delivering incredible guest experiences in a high-end service environment being able to surprise them with your mixology and skills behind the bar as well as supporting the team with smooth daily operations such as organising tours and helping out in the Retail area.

You will be innovative, creative and want to set trends within the drinks space.

About You

To be successful, you’ll bring creativity and have top bartending experience and an extensive knowledge of spirits, particularly whisky, and cocktails. Working with visitors, staff you’ll have strong interpersonal and communication skills and be passionate about crafting an unforgettable experience for everyone who visits our Visitor Centre.

You’ll have experience crafting innovative cocktail menus in accordance with customer trends, in order to be a true brand ambassador for Diageo and crafting unforgettable experience for our customers.

You will be a great teammate as you will collaboratively work with the operations, retail, experience teams along with our Brand Ambassadors. This will involve strong interpersonal and communication skills to ensure that through teamwork our customers experience unforgettable experiences.

In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Brand Home Guide 

Dalwhinnie Visitor Centre

Full time, permanent

About Us

  This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

This is an exciting opportunity to join the hardworking team at our Dalwhinnie Visitor Centre as a Brand Home Guide. 
  
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

About You 

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our  Dalwhinnie distillery.  

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility. 

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

We offer fantastic benefits for joining our Dalwhinnie team. Not only would you receive a competitive salary, but you will be entitled to our bonus scheme, private medical, company shares, great pension programme, discount off hundreds of retailers, gym discounts and much more!

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Worker Type :

Regular
Primary Location:

Dalwhinnie Visitors Centre

Brand Home Lead Guide

Dalwhinnie Visitor Centre

Full Time (Annualised Hours)

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Assistant Managers in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Worker Type :

Regular
Primary Location:

Dalwhinnie Visitors Centre

Customer Experience Supervisor
Organisation: Glasgow Science Centre

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Customer Experience Supervisor’s to join the team at Glasgow Science Centre to deliver a fun, safe and welcoming environment to all visitors. You will act as the appointed person for evening IMAX performances and other special events and also assist the Duty Managers with the day to day management of the front of house operations for the IMAX, Science Mall and Tower. You will support the customer experience team to deliver a high standard of customer care and effectively manage the delivery of the GSC Customer Service Promise.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Application Deadline: Wednesday 21/09/2022 at noon.

PURPOSE OF THE ROLE:

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property.

KEY RESPONSIBILITIES:

As directed by the Visitor Services Manager to carry out a wide range of collections care duties including:

• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
• Ensure all public areas are kept clean and tidy.
• Work with your line manager to allow visitors to interact directly with the objects on display whilst ensuring that their condition is monitored and maintained.
• Keep up to date and accurate conservation records.
• Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
• Help to ensure Emergency Plans and related equipment is up to date
• Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
• Work with other staff to plan and deliver ‘conservation in action’ programmes and other public engagement activities and, where relevant, contribute content to social media.
• Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Support the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• To actively feedback visitor comments to develop and improve conservation and visitor experience.
• To assist with the set-up, stewarding and break-down of events in relation to collections.
• To ensure the site meets with Health and Safety legislation in liaison with your line manager.
• To use personal protection equipment as provided and directed by your line manager
• To maintain excellent standards of site and personal presentation at all times, working with other Property staff, the Regional Team and contractors.
• Assist with collections care at other cluster properties, if required.
The Visitor Services Supervisor (Collections Care) based at Newhailes will have an overview of non-operational documentation, such as housekeeping plans.

What makes this a great opportunity?

The spirits industry is an exciting, dynamic and fast-paced business. Beam Suntory is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.

Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world.

Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.

As Senior Visitor Centre Assistant, you will take an active role in the daily running of the visitor centre, representing the brand and the company with the aim of delivering a world-class, premium brand experience. This is a diverse role, leading and inspiring the team to deliver high standards of customer service and an exceptional and memorable visitor experience. You will also be responsible for a number of admin duties required for the operation of Glen Garioch Visitor Centre, including stock management, and customer bookings.

Reporting directly to the Visitor Centre Manager, our Senior Visitor Centre Assistant is responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

Role Responsibilities

Deputise for the Visitor Centre Manger, including weekend and evening working as required.
Conduct distillery tours, tastings, conferences both on and off site as required
Have awareness of the Beam Suntory brands and products and be able to communicate this to customers
Dealing with bookings & payments (email/telephone/online/Anyroad)
Shop floor duties incl. till operations, visual merchandising, product knowledge & upselling
Accountability for stock control & liaising with suppliers (SAP ordering/receipting/stock takes)
Support management of staff rota, submit timesheets etc.
Support staff training and review on an on-going basis whilst providing feedback to VC Manager e.g. coaching others with admin tasks, tours/tastings
Attendance at internal meetings when required
Contributing to the continuous improvement of the brand home
Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously and tour information is up-to-date. PPE
Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.
Identify and make recommendations to the Visitor Centre Manager on Tour Format, spirit and non-spirit products/merchandise and any other potential revenue generating opportunities through sharing best practice from other sites/competitors.
Daily banking such as cashing up of till, ensuring that till balances, end of day reports etc.
Administrative duties including responding to customer emails, processing of sales orders and invoices, run reports, complete all end of day tasks organising daily diary
Provide admin support to the team
Responsible drinking, growing for good and D&I

Qualifications & Experience

Strong ability and experience of troubleshooting
Drive and passion for delivering excellent customer service and experience.
Excellent communication and interpersonal skills, with a “can do” attitude.
Excellent oral and written skills and able to deliver presentations to a wide and varied audience.
Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders
Self-motivated with a flexible approach to their work
Works with integrity and fairness at all times and has the respect of all colleagues
Excellent time management and the ability to prioritise workload
Can deal with demanding situations in a calm, professional and controlled manner.
Experience of working within a team and proven ability to lead a team
Admin experience – good working knowledge of all Microsoft programs (experience with SAP or other stock management program would be advantageous but not essential as training will be provided)
Awareness of Beam Suntory brands and the company values.
Charismatic, possessing the ability to educate and inspire through storytelling.
Previous experience within the hospitality, retail and/or tourism sector is desirable
Current Driving License
Personal License holder (desirable but not essential as training will be provided)
Elementary Food Hygiene (desirable but not essential as training will be provided)