Full Time

Cluster Venue/Theatre Manager (permanent) at OnFife

Eden Scott is delighted to be working with OnFife, an ambitious Public Sector Trust to recruit a Venue Manager.

As part of their ongoing commitment to welcome communities back into their spaces this role will help them to deliver on their ambitious plans for the future.

This role of Venue Manager has come about as OnFife are revisiting their Operations Management Team structure following on from the pandemic. It’s important to the Trust to develop the right structure so it’ll be a great time to join the team. There are some exciting times ahead as OnFife’s Adam Smith Theatre in Kirkcaldy emerges from a complete refurbishment. Significant investment into the infrastructure and production equipment is also being made across all four of their 4 theatres.

Initially the post will have day to day management responsibility for two of their venues in Central Fife, Rothes Halls in Glenrothes and The Lochgelly Centre in Lochgelly. These busy community venues both include a theatre, public library, meeting spaces and a café. It’s a role that’s well suited to an individual with great people management skills, an eye for detail, someone who’s loves to coach and develop people and enjoys delivering excellent customer service.

You’ll be working alongside colleagues that are looking afresh at how the Trust runs its operations and delivers its services, so they’ll be looking for you to bring your experience and ideas. You’ll play a significant part in helping lead the organisation through an extensive Recovery & Renewal Strategy that they’re shaping up, not only in response to the Covid pandemic, but also in the recognition that their venues need to continuously evolve.

You’ll be reporting into the Deputy Operations Manager who leads on Venues, Theatres and Heritage sites, and you’ll liaise directly with the Creative Development Team to ensure that they’re living their values; well governed; forward looking and relevant and trusted by their communities.

Being part of their Operations Team means delivering a great overall service experience to their communities. There’s a lot of day-to-day management and leadership but it’s equally about working collaboratively with colleagues. The role holder will embrace an equitable and co-ordinated approach to service delivery and development and the successful candidate will be a key member of their Operations Management Team, demonstrating the vision, empathy and agility to contribute at the highest level.

Key Tasks & Responsibilities include:

Take the day to day management and leadership responsibilities within Rothes Halls and The Lochgelly Centre. Overseeing and approving rotas to ensure appropriate levels of cover and support are consistently maintained.

Provide leadership, support and coaching to venue supervisors and front-line teams regarding the management and operation of the facilities.

To collaborate closely with OnFife’s Theatres Managers and Catering Operations Manager in helping to reshape how they deliver front line services in line with changing customer behaviour needs

Implement the organisation’s Health and Safety policies and ensure that all staff across the venues are well trained on all procedures.

Assist with the implementation of corporate initiatives including the management and delivery of major events and productions.

Seek and support continuous improvement recognising and rewarding performance and encouraging innovation.

Contribute to, and deliver against, the organisations strategic objectives and associated strategies, eg business plan, financial plan, customer services plan and communications plan.

Key skills and experience required:

Applying candidates should have a CV that details:

Excellent leadership skills with the ability to motivate others.

Operational management within a multifaceted customer focussed organisation where experience has been gained developing and maintaining effective relationships and partnerships internally and externally.

Previous Theatre experience or similar would be advantageous.

Experience of financial and business planning and budget and cost management.

This role will initially be based between Glenrothes and Lochgelly and the post holder may be required to travel throughout Fife, applicants must have a driving licence and their own car.

Salary banding ranges from £34,614 to £38,312 dependant on experience, benefits include a local government pension, death in service, generous holiday entitlement of 32 days.

Eden Scott is dealing exclusively with OnFife on this vacancy so please submit your CV online or to sally.rae@edenscott.com or for further details contact Sally Rae 07776 662506.

No closing date has been set for this vacancy so we would suggest candidates apply without delay.

Visitor Services Supervisor – Food and Beverage/Catering

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Supervisor – Food and Beverage.
This is a fantastic opportunity to work as part of their leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at their popular Viaduct View and Monument View takeaway cafes. You will deliver their quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate their team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell their range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share their enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.
Key responsibilities of the role:

Catering operation
• Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about their visitors.
• Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. their Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £350,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Key skills and experience required:

Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting or café.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
Enthusiasm for preparing and serving high quality food and drink
Passion for and ability to demonstrate the exceptional customer service required of all staff
Confident communication skills (written and spoken)
Computer literacy and familiar with Microsoft software
Experience with cash handling, monitoring and interpreting financial data
Strong time management and organisation skills
Ability to be proactive and to take initiative
Understanding of and belief in the work of the National Trust for Scotland

This role offers an excellent competitive salary within a range of £24,252 – £25,877 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

General Manager – Museums

General Manager – Museums
£41,294.88 per annum
Generous Pension and Support with Relocation
36 hours per week
Flexibility required to meet needs of the organisation to include some evening and weekend working.

Are you a General Manager with proven ability and success in a multi-faceted environment? Do you love the idea of working in a unique, exciting, fast paced, forward thinking organisation? Are you seeking the challenge of helping to deliver a new first-class visitor attraction?

In the heart of Scotland, Culture Perth and Kinross is working with Perth and Kinross Council to deliver a major new museum telling the story of the region and Scotland’s ancient roots. At the heart of this will be the iconic Stone of Destiny, also known as the Stone of Scone. Seeking to attract more than 160,000 visitors a year, this new museum in the centre of the city of Perth will transform the local cultural offer and become a must-see destination for local visitors and tourists alike.

We are seeking a dynamic and results driven individual to play a leading role in the development and delivery of the visitor experience.

As General Manager you will lead from the front, building and engaging with your team, visitors and tourists, ensuring exceptional customer service and the delivery of a truly unique experience for everyone. You will do everything you can to make people want to come back again and again! You will be based in a beautiful part of the country with stunning surroundings and some of the most important aspects of Scottish history in your sight. This is an exciting and challenging opportunity for an experienced General Manager to play a key role in the development of a brand-new visitor attraction.

The ideal General Manager will have managed a high footfall venue with multiple offerings, including Food & Beverage, Retail and Events. You will need a commercial and creative mind with the ability to analyse the business and implement new ideas to ensure successful delivery of identified outcomes.

Delivery of key targets is of vital importance; therefore you must also be analytical and detailed in your approach, but also be able to adapt your way of working to be the best, most efficient and dynamic manager you can be.

The job will stretch, and challenge and you must be prepared to think on your feet and lead your team by example. In return we offer an inclusive, inspiring and flexible working environment; support to grow and develop and a vibrant and ambitious city to work in.

If you believe you have what it takes to help us achieve success, then please email jobs@culturepk.org.uk for an application pack including Post Description.

Closing date for applications 12pm 5 August 2022
Please note interviews will take place during the week of 15 August 2022.

Visitor Services Manager – Food & Beverage (Catering)

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Manager – Food & Beverage (Catering) which will be responsible for the operational delivery of the Food & Beverage experience at Glencoe National Nature Reserve and Glenfinnan Monument.

They welcome over half a million visitors from across the globe to these well-loved places and aim to give them all an enjoyable experience. Excellent food, drink and customer service are vital to this. And as Scotland’s largest conservation membership charity, every penny they make through their food and beverage offer supports their work protecting the nation’s natural and cultural heritage.

You will manage and develop the Highland Coo Café at Glencoe, with some of the finest mountain views around, plus the Viaduct View and the Monument View grab and go outlets within their facilities at Glenfinnan. You will also support a growing weddings and functions offer at each site. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make their places sustainable in every way.

Key responsibilities of the role:

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at three busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.
Visitor experience
• Develop innovative new food and drink products and projects to enhance visitor enjoyment, bring alive their stories and drive visitor numbers.
• Create a culture of exceptional service, every time, leading by example with the warm welcome you give.
• Regularly monitor customer feedback, mystery visitor and VisitScotland audits and develop suitable action plans based on their results.
• Provide inspirational content for social media and media promotion.
• Responsible for ensuring a safe and smooth visitor centre operation as part of the duty manager team, taking an interest in the effective running of all aspects of the visitor experience.

People management
• Recruit, induct, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.
• Ensure staffing numbers, catering rotas and holiday allocation meets business needs and budgets.
• Enable the team to operate within their ‘Safe System of Work’ to minimise the risk of incidents or accidents and ensure preparedness for emergencies.
• Work closely with property colleagues and specialist advisory staff like their regional Catering Development Manager to ensure their catering offer is closely aligned with wider strategic plans.

Finance performance
• Work closely with the Operations Manager to set, phase, monitor and report on budgets to deliver ambitious, sustainable commercial performance and cost control.
• Encourage a culture of up-selling and personal recommendations among staff to grow spend per visitor.
• Supervise safe and secure café till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.
• Ensure the longevity of their equipment, buildings and fittings through appropriate maintenance and/or replacement regimes.
Key skills and experience required:

Catering management and hands-on service delivery in a fast-paced, high volume customer environment
• Budget delivery and financial management driven by commercial awareness and monitoring
• Managing, leading, coordinating and developing a team with varying remits and competences
• Developing projects for specific areas of work / improvement
• Excellent interpersonal and communication skills and confidence in dealing with a wide range of staff, visitors and other stakeholders, with a friendly, confident manner
• Ability to manage time efficiently and effectively in an environment of changing priorities
• Comfortable with flexible working patterns, including some weekends and occasional evenings
• Understanding of and passion for the mission of the work of the National Trust for Scotland
• Familiar with Microsoft Office applications: Excel, PowerPoint, Word and online finance, ordering or HR systems and tools
• Hold, or, have the ability and willingness to hold a Scottish Personal Licence and Premise License
• Full clean driving license valid for the UK
• First Aid certification (or willingness to train and use)

This role offers an excellent competitive salary within a range of £33,702 to £37,281 per annum with significant company benefits and a car allowance of £3800 per annum.

Visitor Services Supervisor

CONTEXT

We are looking for an experienced and talented individual to join the management team of our fantastic property, Pollok House. This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: bringing people together and providing them with the greatest visitor experience. Set within Pollok Country Park, Pollok House is Glasgow’s “country house” and is a fantastic place to soak up the atmosphere of Scotland’s history. With its beautiful gardens, popular park café and retail, famous art collection, busy functions business and events programme. Pollok House is a popular family-friendly visitor attraction in Scotland’s largest city.

KEY PURPOSE

To maximize our visitor enjoyment of Pollok House by providing an exceptional heritage experience, maintaining excellent standards of service, optimizing opportunities to generate visitor income, and ensuring that the site and its assets are safe and secure. Ensuring the smooth and safe operations in admissions, tours, membership and event activities making the property the best possible place to visit and support.

The visitor services team focus on providing information about Pollok House, its art collection and its history to our visitors, delivering seasonal events and tours when required, supporting collections care within the property and supporting the delivery of functions when necessary. The Visitor Services Supervisor will be responsible for leading a team of visitor services assistants and volunteers, ensuring we meet and exceed our visitor expectations.

This role will be part of the duty management team for Pollok House, along with supervisors and managers from other departments. This responsibility ensures the smooth running of the day-to-day operation across all our operations and to support a 7-day opening.

The successful candidate will be expected to work 5 days over 7 on a rota basis with other managers and supervisors within the property.

KEY RESPONSIBILITIES

• Visitor Services
o Assess and improve our visitor experience with support from Visitor Services Manager, Operations manager and regional curator.
o Work closely with travel trade team at Head office to adapt and enhance the travel trade offering, increasing visitor numbers and revenue opportunities, with support from VSM and Operations manager
o Volunteer and VSA line manager, leading this team to provide a consistent visitor experience with exceptional levels of customer service. Recruitment and development within this team will be key to its success
o Lead on social media and website content to promote Pollok House
o Create & manage seasonal events, and specialized tours to help drive visitor numbers
o Handle enquiries for group bookings, ensuring optimization of visitor numbers and revenue opportunities across the property
o Lead the team to ensure membership sales targets are being met.
• Collection care
o Line report for the housekeeping team
o Improve on our housekeeping plan with support from housekeeping team, VSM and regional conservator
o Monitor the environment within the property to ensure we’re looking after our collections correctly, including IPM management.
• Operational management support
o Compliance checklists and walk round procedures/ daily- weekly- monthly
o Identify issues to smooth running of daily operations and co-ordinate with IT/ Facilities Manager as appropriate to resolve any issue (e.g., EPOS, blocked toilet, water leak or power cut)
o Customer complaint handling, both handling informal issues and providing information for escalation/formal complaints
o Group bookings/ event/ function – supporting delivery where needed
o Accept and good receipt deliveries and/or pass over where appropriate to colleagues
o Security of building, retail stock, collections
o Daily banking, incl. weekly Loomis collection
o Fully aware of daily activity noted in Property Calendar- and co-ordinate any specific requirements to the staff teams
o Handover to other managers at the end of the day (via note or email)
o Be available on radio for staff team support
o Escalate any issues as appropriate to Operations Manager

Visitor Services Manager – Food and Beverage

JOB PURPOSE

This is an exciting leadership role within the team that manages the popular visitor centres at Glencoe National Nature Reserve and Glenfinnan Monument. We welcome over half a million visitors from across the globe to these well-loved places and aim to give them all an enjoyable experience. Excellent food, drink and customer service are vital to this. And as Scotland’s largest conservation membership charity, every penny we make through our food and beverage offer supports our work protecting the nation’s natural and cultural heritage.

You will manage and develop the Highland Coo Café at Glencoe, with some of the finest mountain views around, plus the Viaduct View and the Monument View grab and go outlets within our facilities at Glenfinnan. You will also support a growing weddings and functions offer at each site. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make our places sustainable in every way.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at three busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.
Visitor experience
• Develop innovative new food and drink products and projects to enhance visitor enjoyment, bring alive our stories and drive visitor numbers.
• Create a culture of exceptional service, every time, leading by example with the warm welcome you give.
• Regularly monitor customer feedback, mystery visitor and VisitScotland audits and develop suitable action plans based on their results.
• Provide inspirational content for social media and media promotion.
• Responsible for ensuring a safe and smooth visitor centre operation as part of the duty manager team, taking an interest in the effective running of all aspects of the visitor experience.

People management
• Recruit, induct, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.
• Ensure staffing numbers, catering rotas and holiday allocation meets business needs and budgets.
• Enable the team to operate within our ‘Safe System of Work’ to minimise the risk of incidents or accidents and ensure preparedness for emergencies.
• Work closely with property colleagues and specialist advisory staff like our regional Catering Development Manager to ensure our catering offer is closely aligned with wider strategic plans.

Finance performance
• Work closely with the Operations Manager to set, phase, monitor and report on budgets to deliver ambitious, sustainable commercial performance and cost control.
• Encourage a culture of up-selling and personal recommendations among staff to grow spend per visitor.
• Supervise safe and secure café till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.
• Ensure the longevity of our equipment, buildings and fittings through appropriate maintenance and/or replacement regimes.

Project Coordinator – Facing our Past

Many National Trust for Scotland places are deeply connected to the history of slavery and colonial narratives. To meet growing public interest in these histories there is an increasing need for the Trust to understand and share these stories as part of our interpretation at these places. The National Trust for Scotland is running a research and public engagement project that aims to research and understand our colonial narratives and collections, and share and engage with our visitors, members, communities and the wider public on the subject. The project will deliver property-level applied research on colonial links at a number of properties and new public engagement programmes, creative interventions and activities to tell these new stories. It would also take advantage of new and ongoing academic research activity on the subject by proactively seeking collaborative research partnerships with universities.

This permanent role will support the Project Leader and will have responsibility for co-ordinating all information, communication, monitoring and control activities for the project, ensuring that all information is up to date and accurate at all times. The post holder will co-ordinate with the Project Manager, Consultancy Services, Suppliers, including artists and community practitioners, and Regional and Property teams/Stakeholders to help deliver this project on time and within budget.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Monitor project schedules and budgets, prepare progress reports, and regularly liaise with key internal and external stakeholders in order to maintain information flow and to build effective working relationships
• Log, manage and analyse information in regards to the progress of the programme and project, maintain the decision log and risk and issue logs as well as provide a professional support function to the Project Leader
• Use initiative and judgment to resolve problems encountered throughout the project lifecycle
• Provide guidance on project management procedures and templates
• Assure project plans and documentation are complete to standard and advise on appropriate action if needed
• Produce planned and updated project and summary reports
• Undertake information gathering/research to support the project as directed
• Facilitate internal Programme and Project meetings, including project assurance and quality review, and external supplier meetings, preparing invites, agendas and taking accurate minutes
• Management of papers and correspondence for a number of working groups
• Participation in internal and external working groups and workshops, supporting the Project Leader and Consultancy staff in rolling out actual and virtual training opportunities for property-specific research teams comprising volunteers, operational staff, consultancy staff and working where necessary, with external consultants
• Organise the promotion of the projects programme, using NTS website and social media, supporting publications, digital output and research dissemination
• Organise evaluation of, and feedback for the project

Retail System Analyst

PURPOSE OF THE ROLE

To provide technical ownership, support, and expertise of the Trust’s Retail systems environment. Working closely with key stakeholders in; Commercial Enterprises, Operations, Customer & Cause, and Finance, to manage the development, configuration, integration, and support of the environment to deliver a modern, robust, and effective solution for the organisation.

The post-holder will be responsible for both the development roadmap and coordination of the day-to-day management of all functional areas that, together, make up the retail (EPOS) environment. This includes retail, food & beverage, admissions, ticketing, donations, membership, loyalty, travel & trade, and payment solutions. The role will own innovation of the service and coordinate the development of new functionality, through integration with new and existing systems. Skills in stakeholder management, business case development and technical design are critical given the complexity of the various sales channels, their owners and the supporting infrastructure that deliver them to the retail / EPOS system.

The post-holder will apply technical expertise and knowledge of retail platforms to resolve complex problems, generate innovate ideas, drive service improvements, and deliver exciting and modern technological solutions in support of the Trust’s commercial and charitable objectives.

The role will own the relationships between the Trust’s EPOS and retail back-office suppliers and work collaboratively to ensure that service levels are met, and all new developments are realised by the organisation.

KEY RESPONSIBILITIES
The Key responsibilities of the role are:

1. Product owner of the Trust’s retail system (AKA EPOS system). Acting as the gateway to the systems development, support and operational performance.
2. Responsible for the support, maintenance, development, and quality of the retail business application
3. Ensure stability of the retail application landscape to guarantee business continuity and daily operations
4. Provide 3rd line support to the Service Desk and coordinate the resolution of all high-level retail technology issues with service providers
5. Capture requirements and collaborate with stakeholders and suppliers to deliver change
6. Join overarching projects as representative/lead for Retail System related topics (e.g., eCom, Omnichannel, )
7. Bring Retail Systems knowledge and capabilities in house through detailed experience and knowledge gained through exposure to back-office merchandising and stock management applications.
8. Partner with stakeholders to map out the strategy for the platform and ensure all developments are economically sensible and commercially viable.
9. Own the development of a short-, medium- and long-term roadmaps to track and direct the development direction of the environment and ensure that it takes account of the wider changes in the ICT ecosystem.
10. Partner with service providers and internal teams to define development and business guidelines for the retail environment
11. Align with IT colleagues regarding ERP, CRM, Infrastructure, Operations, and others to support cross-functional (business) processes
12. Document and maintain technology processes and procedures in support of the continuity and recovery of the system in the event of a disaster.
13. Working with the Service desk, provide monthly reporting of incidents to business users to identify areas for improvement
14. Report to the Applications Manager as part of the wider corporate applications group and work in conjunction with the IT Service Delivery team

Infrastructure Manager

PURPOSE OF THE ROLE

The purpose of the role is to take management responsibility for the security, operation, and management of the Trust’s IT infrastructure. Reporting to the Technology Director, the Infrastructure Manager will bring trusted technical expertise to securely manage and shape the continual development and upgrade of systems in support of the Trust’s strategic 10-year objectives.

The Trust are on journey to complete their move to the Cloud. The role will therefore require subject matter expertise for on-premise, hosted, and Cloud services, including but not limited to, data centres, networks, storage, servers, telephony, printing, Infrastructure as a Service, service management, procurement, processes, procedures and best practice.

The manager has responsibility of ensuring that the infrastructure meets the needs of the Trust’s staff and supporters and fulfils the IT department’s obligations to safeguard and deliver our critical data, cyber security, and business continuity. They will ensure excellent levels of service are maintained by managing the IT Infrastructure & security team in conjunction with associated capital and revenue budgets.

Key Responsibilities:

1. Overall management and responsibility for the IT infrastructure and systems architecture that makes up the IT environment. This consists of the Trust’s data centres, LAN, WAN, and wireless networks, virtualisation, storage, servers, telephony, printing and Microsoft SaaS, IaaS and PaaS services.
2. Own, manage and review backup and recovery plans, creating new policies for successful delivery of business continuity, disaster recovery, cyber security, and mitigation of critical risks.
3. Develop and deliver short-, medium-, and long-term plans for the development and delivery of new IT Infrastructure to meet the Trust’s IT strategy, and digital roadmaps.
4. In collaboration with the Technology Director, develop strategies, policies and procedures for the management and governance of the IT Infrastructure.
5. Work with the Service Delivery Manager to provide 3rd level support to resolve issues, implement change requests while in balance with governance of the security and compliance of the environment.
6. Own and deliver a culture of continuous improvement, seeking out bottlenecks in infrastructure, continually reviewing and improving services, and leading diagnostic exercises to fix faults.
7. Manage the day-to-day activities of IT Infrastructure & security staff, providing them with focus and direction. Make use of staff rotas and schedules as appropriate to deliver a high-quality service.
8. Lead the management of IT Infrastructure programmes and projects as required.
9. Ensure all systems are correctly documented and up to date, and that all IT staff are cross-skilled to support the execution of all recovery and incident response plans.
10. Have responsibility for the management and delivery of key performance indicators associated with IT Infrastructure for reporting to the Executive Committee
11. Responsible for contract management, including hardware and software maintenance agreements, by engaging with external support companies to ensure contract terms are adhered to.
12. Manage the Infrastructure budget for Microsoft Azure and capital expense as required and seek ways to reduce cost and improve service whenever possible.
13. Work and manage our service partners and suppliers, obtain quotes, raise Purchase Orders, and procure equipment for IT and on behalf of other departments within the organisation, following procurement guidelines.
14. Increase customer satisfaction throughout by reducing response times through the monitoring and development of processes and procedures for IT Infrastructure staff.
15. Maintain data and functional integrity of IT Infrastructure systems.
16. Maintain secure delivery of enterprise applications to staff.
17. Ensure routine and preventative maintenance is undertaken, ensuring systems and software are patched and up to date.
18. Keep up to date with changing technologies and bring the benefits and advantages they may offer to the organisation.
19. Follow an appropriate program of personal continuing professional development.
20. Prepare training schedules for IT Infrastructure staff to ensure currency within their roles.
21. Responsible for server, network hardware and software asset management and licence compliance and governance.

Environmental, Health and Safety Advisor

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Environmental, Health and Safety Advisor to work within the Facilities team and across the organisation to develop, implement and maintain our policies and procedures, ensuring they are fully deployed and compliant with relevant legislation and best practice together with the provision of training, support and guidance to managers, staff and contractors.

We are looking for someone with experience in a similar role and a relevant qualification eg NEBOSH or similar and can use their knowledge of health and safety legislation within a collaborative and practical environment and work well with all levels of staff to create a positive culture.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Exhibitions and Community Engagement Manager

Hours: 36 per week

Location: Iona House HQ, OnFife venues and home working

Job Reference: ON000375

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

An exciting opportunity has arisen due to the retirement of the current postholder within OnFife for the post of Exhibitions and Community Engagement Manager.

OnFife is an ambitious charity; its vision is for Fife to be a culturally vibrant and rewarding place to live, work, study and visit. Our Values are: Fearless, Inviting, Fair, Exciting and are expressed through our working culture and through the exhibitions, events, partnerships and services we deliver. We are looking for someone who shares these values and can put them in to practice.

You will manage a team of 2 full-time equivalent Curators (Interpretation) and will be responsible for managing delivery of an exhibitions programme across OnFife’s venues (principally Kirkcaldy Galleries, Dunfermline Carnegie Library & Galleries and St Andrews Museum). There will be an opportunity to shape the strategic direction of OnFife’s exhibition and interpretation programme with specific focus on being relevant to communities, bringing people back to our venues and services and striving to showcase the best of the diverse collections.

You will oversee the conclusion of our major exhibition, Jack Vettriano: The Early Years at Kirkcaldy Galleries and will take forward partnership planning with local arts groups.

The postholder would be expected to work from our main headquarters at Iona House, Kirkcaldy, across our venues and from home. Some weekend working, out of hours and working Public and Bank Holidays may be required to deliver the exhibition programme.

You can view the full job spec here.

About You

The ideal candidate will have strong leadership skills, be an effective team player and be driven by making programmes and exhibitions relevant to communities. We’re looking for a visionary thinker with competent skills in the museum, heritage or cultural sector. You will be able to demonstrate an imaginative, creative approach to interpretation that uses a variety of learning styles to promote access to, and engagement with, target audiences. A driving license is essential.

If this is you, we would love to hear from you.

How to Apply

If you would like to find out more information about this role before applying, please contact Chris McLean, Head of Cultural Heritage & Wellbeing at christine.mclean@onfife.com to arrange this.

When you‘re ready to apply, please return your completed Application Form, along with the completed Equal Opportunities Form to our recruitment team at recruitment.fct@onfife.com

The closing date for applications is 12 noon on Friday 22 July 2022.

We anticipate that interviews will take place week commencing 1 August 2022.

We expect the postholder to start from 3 October 2022.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Full time visitor assistant

VISITOR ASSISTANT

DYNAMIC STORYTELLER, PASSIONATE ABOUT CREATING MEMORIES
Proactively acknowledge every customer and deliver a warm, genuine welcome
Anticipate every customer’s needs so that no-one is disappointed
Connect each guest personally with Scotch whisky to make them feel valued
Uphold outstanding levels of service to overcome any problem or challenge
Ensure the customer experience you offer is never just fine, it is always excellent

What about you?

A confident, outgoing storyteller with a natural character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A Scotch whisky ambassador bringing a blend of enthusiasm and devotion
A hardworking, flexible problem solver determined to raise the bar
A cheerful presenter always ready for a double measure of fun!
What will you be doing?
Proactively welcoming customers and proudly promoting our tours
Efficiently operating our box office till and offering advice to customers
Enthusiastically leading tours, ensuring everyone has a memorable experience
Assisting at our Scotch whisky bar and giving knowledgeable recommendations
General housekeeping to keep our bar, tour and shop looking their best!

Contract full time, 36.25 hours per week
Hours rota based, includes evenings and weekends
Salary £11 per hour, increasing to £11.40 with experience
You will be busy; on your feet all day and you will be learning lots! Our friendly visitor assistants will look after you and encourage you to reach your full potential through regular training and coaching.

What about us?

We are a team of friendly and passionate storytellers in a five-star visitor attraction, and our vision is to make the world fall in love with Scotch whisky! Why not have a look around our website, or to get a better feel for our team’s enthusiasm, expertise and personality, why not read our blog?
Our visitor assistant team work together to connect everyone- from absolute beginners to connoisseurs- with Scotch whisky.

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