Full Time

Visitor Services Supervisor – Cafe

JOB PURPOSE
To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, catering, events and retail offer (including ordering, merchandising, sales targets);
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Support the informal learning and community engagement / outreach activity
• Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required

Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the Visitor Services / Operations Manager with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets;

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.

Lead Consultant – Alternative Pathways

WHO WE ARE
We’re a forward-looking People Department that supports our organisation’s Strategy through support for our volunteers (2300) and employees (800) – whether as individuals or as managers. Our organization can seem complex since its workforce is deployed all across mainland- and island-Scotland, in all sorts of workplaces (from cottages to castles, mansions to mountains, gardens to great estates, tearooms, shops, offices – and everything in between), but our work aims to be fair and consistent no matter where and who our people are. We strive to make people processes simple and accessible so that our people can just “get on with the job”, but robust enough to give meaningful management information to help with strategic and tactical development and decision-making. Although the team is dispersed across the country, we enjoy connecting with each other for our work and for social activity: we take our work very seriously, but we like to have fun too.

WHAT THIS JOB IS ABOUT

This job works with colleagues across the Trust to enable alternative routes to employment into the Trust. These pathways will cover early (young people) careers and encore (new direction later in life) careers and will focus on the skills we need to support traditional conservation and innovation. You’ll lead the Trust’s delivery of early and encore career skills development programmes eg. Apprenticeships. You’ll also support the Trust in the design and delivery of alternative pathways to employment in heritage and nature eg. work experience, internships and volunteering for employability.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Lead the end-to-end strategy, design and delivery of early and encore career programmes working with subject matter experts, operational leaders and the People: Organisational Development team where needed to ensure an exceptional experience for new joiners from the pre-onboarding engagement period right through to the point where they complete their programme
• Use quantitative people data and external trend analysis to ensure our alternative pathways pipeline aligns to organisational needs. Looking ahead in the medium- and long-term, review current and future capability requirements for the organisation in collaboration with General Managers and Department leaders, assess required changes and support the transition to new capabilities where required.
• Develop alternative pathways to entry through internships, work experience and volunteering which actively and consciously support our Workforce ED&I strategy
• Manage the early careers experience, including the welfare and journey of students, apprentices and volunteers through their operational line managers, escalating issues and supporting line management where appropriate
• Work closely with a broad range of internal and external stakeholders including, but not exclusively, People: Organisational Development, ExCo, industry skills working groups, further education organisations, training providers, sector skills councils and trade bodies
• Bring expertise that ensures the development of the Early & Encore Careers strategy and programmes incorporates end user centric design to enhance customer experience, bringing the ‘Voice of the Customer’ and external best practice into the design
• Liaise with external providers and suppliers and review these external vendors performance and relationships. Lead on quarterly reviews with vendors, identifying and providing feedback on areas for improvement
• Lead regular reviews of all our alternative pathway provision with leaders across the organisation ensuring they are fit-for-purpose, implementing feedback received to continuously improve what we do
• Work closely with People: Operations & Policy to develop and implement effective recruitment campaigns for early and encore careers programmes, devising and managing the selection process and upskilling the wider organisation
• Contribute to the management and monitoring of the People: Organisational Development budget as it pertains to the programmes and qualifications we deliver in early and encore careers
How we would like you to achieve this
• We want you to work in a way that is wholly consistent with our stated organizational values and our Corporate Strategy, and our People Strategy, and to be overt in making links between the work you do and those values, so that stakeholders can easily recognize how our work is an essential contributor to the work of the Trust.
• We want you to be as participatory as possible at all levels within the organisation to hear, build-on, and guide suggestions “from the floor” that will move forward the level of service the OD team provides at an operational level, and inform our thinking and progress at a strategic level too.
• We would like you to use your existing professional network and knowledge to keep us abreast of current thinking in the field.
• We like to be kept informed so it is important to us that you keep good records relating to your activity and be able to use this swiftly to produce meaningful management information that can inform our decision-making. You need to be entirely comfortable and confident with creating and delivering engaging reports, formal papers, presentations, and activities for different internal audiences (from front-line staff to director/CEO/board level, as well as for external stakeholders).

Marketing Executive

JOB PURPOSE

The Customer & Cause team exists to inspire visits to our places across Scotland, grow membership and drive donations to support our work. This role supports and delivers marketing activity to help the Customer & Cause Directorate and the wider Trust achieve its key objectives.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assist Marketing Managers to develop and deliver marketing plans and tactics to increase visitor and member numbers and meet Customer & Cause objectives.
2. Assist in developing appropriate marketing messaging and collateral in support of agreed marketing plans, tactics and other activity.
3. Build and maintain strong relationships with property teams and other Directorates to keep up to date with developments, needs and opportunities.
4. Deliver compelling content/promotion of properties in national, regional, and local tourism publications and websites and manage property listing with partners such as VisitScotland
5. Support planning and delivery of property event marketing across the season, including Easter, Halloween and Christmas
6. Plan and deliver paid marketing activity for cross-functional teams (i.e., Retail, Fundraising, Property teams, Hospitality etc.)
7. Plan and deliver regular email communications to members and leads
8. Identify ad hoc opportunities to enhance marketing activity across the marketing team, more widely within Customer & Cause and throughout the Trust
9. Monitor, track and report on results of campaign activity across the Marketing team
10. Maintain and enhance good working relationships with external partners on promotional activity for properties (e.g., Discover Scottish Gardens, Gardeners World, Scotrail etc.)
The current duties of this job do/ do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• A relevant degree or Marketing-specific qualification or equivalent experience
Experience

Essential
• Knowledge of the complete marketing mix and understanding of marketing planning.
• Understanding of above and below the line marketing tools with an eye to future marketing approaches.
• Understanding of different audiences and how to successfully engage with them.
• Good teamwork skills
• Creative and collaborative
• A proactive approach with problem solving skills
• Demonstrable high levels of interpersonal and communication skills and confidence in dealing with a wide range of stakeholders
• Demonstrable experience of the Trust’s core Values (brave, caring, curious, inclusive, vibrant)
• Competent user of Microsoft Office products
• Ability to manage time efficiently and effectively in an environment of changing priorities.
• A current valid driving licence

Café Manager

The Organisation
Maryhill Burgh Halls Trust (MBHT) was established in 2004 as a registered charity in North West Glasgow to save the Victorian Burgh Halls from demolition and bring the Halls back into community use. MBHT raised over £9 million to regenerate the building and it reopened in 2012 as a multipurpose space including an event venue, office spaces to let and local heritage site including a museum and exhibition space and collection of artefacts. Heritage has been at the heart of the Trust’s aims and activities from the beginning of the Burgh Halls’ regeneration project. MBHT continues to look for ways to engage and involve the local community to promote local culture, arts and heritage and highlight the excellent community facility of the historic Burgh Halls. 2022 will be an exciting year for the Trust with a 10 year anniversary celebration programme, community consultations and the reopening of our café along with our programme of exhibitions, collaboration, workshops, talks and tours as well as our participation in a number of festivals.

Maryhill Burgh Halls Trust is currently investing in the redevelopment of their café space. We are aiming to provide a flagship café within the Halls building that offers employment and training in a vibrant working environment and provides healthy, well-prepared and good quality food for all of its customers.

Purpose of Post
The management of all functions of the café operation at Maryhill Burgh Halls including management of staff, resources, business development, good food, quality standards and supporting the ethos of exceptional employment opportunities for local people.

We are looking for a dynamic experienced Cafe Manager to help deliver the successful opening and running of the operation. We seek someone with strong catering management experience, entrepreneurial attitude and behaviours, great customer service skills and experience of working within a vibrant, creative environment. They will also have a strong value base that promotes training and development. Experience of working with volunteers and people with training needs will be advantageous.

The key elements of the role are:

· Food preparation and planning responsibilities

· Systems and processes – responsibilities

To apply for this position, please send a recent CV (no more than four sides of A4) and a covering statement stating your suitability for the role (no more than one side of A4).

Applications should be sent by email to: peopleservices@gcvs.org.uk or Tel: 0141 354 6515 for more information.

The closing date for completed applications is Monday 20th June 2022.

PVG membership will be requested for the successful candidate.

Assistant Sales and Membership Manager

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Assistant Sales and Membership Manager to work within our Sales and Membership Team to manage the booking of GSC public programmes, ensure the smooth delivery of daily operations and line manage a team of sales and membership assistants. You will lead on the development of sales strategies and delivery of seamless booking processes by collaborating with others across the organisation to ensure accurate and seamless on-sales of all public programmes including day ticketing, Newtown Flight Academy and IMAX Cinema.

We are looking for someone who has experience in leading a team and in a booking management or sales role, strong problem solving skills, good organisational skills and is motivated to develop a team to provide 5* customer experiences and contribute to our mission.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Team Leader – Admissions (Highland Wildlife Park)

An exciting role as Team Leader – Admissions has arisen within RZSS, (the Royal Zoological Society for Scotland), at our Highland Wildlife Park site.

We are the conservation charity that owns Edinburgh Zoo and Highland Wildlife Park and have big ambitions to save wildlife and empower people in Scotland and around the world to protect, value and love nature.

The role

To coordinate the day-to-day Admissions and Visitor record systems and perform a range of administrative functions ensuring the smooth running of the RZSS Highland Wildlife Park’s Admissions Operations. Being the first point of contact for our visitors, ensure customer service is kept in line with best practice and visitor experience guidelines, and supports RZSS vision and mission

This is a part time and permanent role where the working hours are 30 hours per week and weekend working will be required.

Some of the things you’ll do:

Provide day to day supervision and coordination of the Admissions team, e.g. open and close the gate, communicating targets and monitoring sales and service performance, dealing with any issues which may arise.

Develop and maintain a supportive and dynamic first-class sales and customer service culture amongst the team focussing on delivering a skilled, professional welcome and exceeding visitor expectations.

Provide accurate administrative reporting for all Admission related processes as required, e.g. management information regarding admissions data (visitor numbers and types of visitors by nationality, and age) and assisting with Incident Action plans

Ensure the Admissions area is presented to the highest standards, fully stocked (till rolls, visitor maps) to enhance experience and sales and report any issues to Visitor Experience Manager and P&E team any maintenance issues regarding the integrity and safety of grounds, buildings and utilities.

What we’re looking for:

Educated to Higher Grade OR equivalent qualifications or experience.
Knowledge and understanding of Health and Safety and Equality regulations
Significant experience of leading a team in a customer service environment
Experience of working in a similar visitor attraction environment

Due to the nature of our operations weekend working will be required on a rotational basis.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Driver Labourer (Highland Wildlife Park)

An exciting role as Driver Labourer has arisen within RZSS, (the Royal Zoological Society for Scotland) at our Highland Wildlife Park. We are the conservation charity that owns Edinburgh Zoo and Highland Wildlife Park and have big ambitions to save wildlife and empower people in Scotland and around the world to protect, value and love nature.

The role

To complete minor repairs (multi trade), site tidiness and other general labouring duties and to provide assistance to various trades while completing larger repairs or project works in support of RZSS’ vision and mission.

Some of the things you’ll do:

Work under the direction and supervision of more senior tradesperson, to provide reactive labouring and driving tasks to agreed H&S and quality standards.
Undertake all forms of general labouring works, e.g. planning small general works and smaller multi trade repairs (that don’t require an experienced tradesperson to complete) and minor repairs under the direction of appropriately qualified tradesperson.
Ensure own machinery is cleaned, inspected, maintained and user log book updated daily to agreed transport policy standards and procedures.
Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required.
Ensure all pre-start check sheets are completed as required.
What we’re looking for:

You’ll have a full driving license
Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
Construction site experience, working in a multi-trade environment.
Have experience of working as part of a team, and on your own.
Significant experience of driving forklift vehicles in a similar multi-habitat visitor attraction.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

District Visitor and Community Manager

The District Visitor and Community Manager is a new management role in our Operations Directorate. The Operations Directorate is a newly created Directorate that will strengthen our regional footprint and, for the first time bring together under one directorate, delivery of many of HES’ activities at a regional and local level across Scotland.

Reporting to the Regional Visitor and Community Manager, the postholder will manage the Visitor and Community Services activities relating to the District. You will be in a team with other District Visitor and Community Services Managers and will also work closely with your partners in the local conservation teams. Together you will deliver for HES an outstanding experience for visitors, enrich local communities, and run a successful commercial operation.

You will be responsible for leading the operational management of our visitor and community services relating to Stirling Castle. You’ll line manage a team of Managers with strong people management skills, you’ll encourage a culture of collaboration, empowerment and innovation, with attention to detail and an enthusiasm for building connections with visitors and communities.

Working with the Regional Visitor and Community Manager, you’ll support with the development of plans to grow our success in community engagement and increase our commercial income, contributing ideas and maintaining an ongoing plan of activity. You’ll know how to make the most of the resources available to you, working efficiently and effectively to deliver the service across multiple sites.

You’ll manage local relationships with key stakeholders and partners, working with them to make sure our service remains relevant, accessible and connected to the community. You’ll partner with colleagues across HES to deliver events from individual celebrations like weddings to educational activities and exhibitions designed to grow the understanding of Scottish heritage and culture.

You will support the wider work of the Directorate and of HES by working collaboratively and sharing your insight and experiences with colleagues. Coordinating with partners across HES, you’ll help land projects and initiatives in your District, getting involved in design, communication, delivery, and review. You’ll also have a vital role in supporting the work of our conservation team as they care for our monuments, constructively negotiating with them over plans for works on your sites, working flexibly over the use of resources, and supporting with the delivery of compliance activity where needed.

You will have strong customer and business improvement focus to HES, able to balance competing priorities with an eye for detail and the ability to think about the wider impact of your decisions. You will be tenacious and resilient, required to demonstrate excellent judgement, initiative, and collaborative skills.

Brand Home Guide 

Dalwhinnie Visitor Centre

Full time & Part time

Permanent & Seasonal contracts available

About Us

  This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

This is an exciting opportunity to join the hardworking team at our Dalwhinnie Visitor Centre as a Brand Home Guide. 
  
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

About You 

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our  Blair Athol distillery.  

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility. 

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

We offer fantastic benefits for joining our Dalwhinnie team. Not only would you receive a competitive salary, but you will be entitled to our bonus scheme, private medical, company shares, great pension programme, discount off hundreds of retailers, gym discounts and much more!

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Worker Type :

Regular
Primary Location:

Dalwhinnie Visitors Centre

Art Handling Technician Fixed Term

ART HANDLING TECHNICIAN (BAND 7A)
FULL TIME, FIXED TERM UNTIL (OCT 22)
Art Movement Team

The Art Movement Team works to national standards supporting complex national and international programming in the handling, packing, movement, installation and location tracking of a wide variety of artworks, including NGS Collection works and those on loan to NGS.

The main purpose of the post of Art Handling Technician is to ensure the safe movement, transportation and installation of all artworks within the NGS, including collections from and returns of artworks to lenders. The post holder also assists in maintaining the upkeep of the storage areas, exhibits, tools and equipment.

The Art Handling Technician is responsible to the Art Movement Manager through the Senior Art Handling Technicians, to whom they are answerable for the performance of their duties on a day to day basis.

Art Handling Technician Duties:

• Provide safe and efficient movement of art works and other objects within NGS and to other institutions, including risk assessments and method statements as required
• Contribute to resource and planning discussions as and when required in line with skills and experience
• Lead on individual project elements as requested by the Senior Technicians and Art Movement Manager
• Maintain location records following NGS procedure
• Pack and unpack objects and check conservation condition reports
• Use of computer for internal communications and access to standard forms and procedures.
• Undertake courier duties for NGS as agreed and required
• As part of the team, be responsible for care and maintenance of team equipment, including highlighting any concerns to the appropriate forum
• Awareness of and commitment to health and safety compliance and best practice

Brand Home Lead Guide

Cardhu Visitor Centre

Full Time (Annualised Hours)

About Us 

Feel inspired? Then we may have the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Cardhu Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Caretaker

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700 year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes.

This is a hugely varied, rewarding and exciting role. No two days are the same and you will be ‘hands on’ in every aspect of park activity! Watch this short video to hear first-hand what makes this such a unique and interesting role https://www.youtube.com/watch?v=DX5eLTOzL0g.

As Caretaker you will support the Facilities Team ensuring that the needs of our visitors, colleagues and tenants are met and that day-to-day operations at Dalkeith Country Park run smoothly with emergencies being responded to effectively. In addition, you will carry out small maintenance jobs and liaise with contractors on bigger jobs.

• Do you have solid experience in a similar role and work environment?
• Can you demonstrate strong communication skills with the ability to engage with a wide range of people?
• Are you able to demonstrate excellent organisation skills, a flexible approach and
the ability to use your initiative?

Shifts are 7.30am to 6.30pm on a 4 on 4 off basis, with average hours being 35 – 40 per week. Additional cover for holidays and sickness will be required. A full UK divers license is essential. Supervisory experience will be an advantage.

Interested? To apply please email your CV and covering letter to recruitment@buccleuch.com.

Closing date for applications is 22 June.

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