Full Time

Customer Service Assistant

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Customer Service Assistants to join the Customer Experience Team to deliver a fun, safe and welcoming environment to all customers in a variety of area including the ticket desk, hosting, dealing with groups, Tower, Gift shop and IMAX. You will also support Food and Beverage and Science Operations teams as and when required to meet operational needs and enhance the overall customer experience.

We are looking for someone who is organised, works well with others to create positive working relationships and is motivated to recruit and develop our people to provide 5* customer experiences and contribute to our mission.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

HR Coordinator

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a HR Coordinator to co-ordinate and administer HR/Recruitment operational processes and contribute to projects as part the People and Organisational Development (POD) plan.

A key area of responsibility and large proportion of this role is in co-ordinating GSC’s Inclusive Recruitment procedures, supporting managers to attract and appoint diverse talent and ensure new employees are successfully onboarded and inducted into their role, team and the organisation.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Venue Supervisor

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as a Supervisor within one of our community venues, Lochgelly Centre. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key figure, responsible for the promotion of all services within Lochgelly Centre, and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe, and all our collections are secure. As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience.

This is a full time post, and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

About You

You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace.

For further details, including the Job Description and how to apply, please visit our website.

Risk Management Officer

PURPOSE OF THE ROLE

This role exists in order to:
1. Develop and implement the processes for capturing, monitoring, and reporting-on internal compliance with external-facing and internal-facing policies;
2. Develop and implement the processes for capturing, monitoring, and reporting-on identified corporate risks and their mitigations;
3. Advocate risk-management and compliance across the organisation, and pursue non-compliance.

It should be noted that this role does not normally handle financial risk and audit, matters relating to data protection compliance, and health & safety risk and audit.

CONTEXT

The Trust is Scotland’s leading conservation organisation, caring for a wide range of national heritage, hosting millions of visitors annually, and acting as a responsible employer for our workforce. As a responsible organisation, the Trust is committed to identifying risks, and putting in place appropriate controls and mitigation measures to manage these.

The Policy Team as a central function has oversight over the Trust’s policy and guidance, and is therefore best placed to ensure that all relevant risks have been identified, that appropriate owners have been allocated, and that the necessary controls are in place and are being applied.

The Trust is currently applying the 4Risk risk management system, which will assist in the identification, description and assignation of organisational risks. The system will record the controls in place to manage these risks, along with supporting materials.

KEY RESPONSIBILITIES

The main areas of responsibility of this role are to:

• Develop and implement frameworks (applicable across the whole organisation) for identifying and recording corporate risks, noting proposed mitigating measures, and monitoring progress towards mitigation measures being implemented to reduce risk .
• Develop and implement frameworks for monitoring overall compliance with Trust policies, for escalating policy breaches to senior management, and for recording and reporting-on the Trust’s response to breaches of its policies.
• Work with those identified as risk owners & leads to contribute their input to the risk and compliance frameworks – including coaching individuals to increase understanding of the Trust’s approach and methodology, as well as pushing for participation in those frameworks.
• Collate and systemise information relating to risk/compliance (including evidence of compliance), and prepare ExCo/Board-ready reports for the Head of PPR&C to keep senior executives and non-executives well-informed of corporate risk and mitigations, and to record/track agreed strategies for encouraging compliance and the reduction of risk.
• Develop and deliver appropriate training on risk/compliance as a concept, as well as the frameworks and tools used within the Trust to capture and manage risk/compliance.
• Liaise with external partners tasked with supporting the Trust with risk and compliance matters.
• Ensure that the Trust’s frameworks for capturing and governing risk/compliance are cognisant of industry ‘best practice’ and fit for purpose within the context of the Trust.

SCOPE OF ROLE

People Management
• Not a line manager.
• Works across all operational levels of the organisation, and may, from time-to-time, work with members of the Board (in particular the Audit & Risk Management Committee), and the senior management team (“ExCo”: comprising the CEO and Directors).
• Establishes and actively engages with a peer-network for risk/compliance within the heritage/not-for-profit sector.
• Works with external suppliers/advisers.

Finance Management
• Not a budget-holder.

Travel
• Normal place of work will be in Edinburgh, but, on occasion, required to travel throughout Scotland to other NTS sites, or to meetings with external partners and peers.
QUALIFICATIONS, EXPERIENCE, SKILLS & KNOWLEDGE

Essential
• Demonstrable significant experience in an audit, risk-management, or compliance field – including the creation and management of frameworks, gaining ‘buy-in’ across the business, reporting to senior levels, and operationalising strategic decisions on risk/compliance;
• Thorough understanding of risk and compliance issues within the heritage or visitor-attraction context;
• Exemplary inter-personal skills evidenced through success in influencing and persuading colleagues to comply with initiatives – including the delivery of coaching/training sessions on risk/compliance;
• Exemplary information-gathering, analysis, report-writing and presentation skills.

Desirable
• Thorough knowledge of Scotland, particularly its geography, natural, built and cultural heritage, land use and politics, together with their related risk and compliance contexts;
• Knowledge and understanding of the National Trust for Scotland.

The Key Responsibilities, Scope of Job, and Required Qualifications, Experience, Skills & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

First Gardener

KEY PURPOSE

Arduaine needs a capable, motivated, and knowledgeable First Gardener to work closely with the Head Gardener and help lead a small, dedicated team of gardeners and volunteers in an exciting period of redevelopment and restoration for this garden and nationally important plant collection.

CONTEXT

Arduaine Garden was established in 1898 by Ethel and James Arthur Campbell and is renowned for its nationally important collection of Rhododendron species, many of which were collected at the beginning of the last century. Arduaine grows a broad range of plants from all around the world including many tender plants which thrive in the garden’s mild climate, influenced by warm Atlantic currents. The garden covers 20 acres, divided into two main areas, a semi formal garden of shrub beds, mixed borders, lawns and ponds and an informal woodland garden.
In 1971 the garden was acquired by nurserymen, Edmund and Harry Wright. The brothers greatly improved the infrastructure of the garden and added to the existing Rhododendron collection before donating the garden to the National Trust for Scotland in 1992.
The garden regularly attracts 15000 visitors a year, though it is temporarily closed to facilitate the completion of the Shelterbelt Restoration project and additional arboricultural work relating to the project.
The Shelterbelt Restoration Project at Arduaine is in its final year and 1000 mature Japanese Larch have been removed after an outbreak of Phytophthora ramorum. The felling stage is expected to be completed by the end of 2022 and site preparation is already underway for the restoration of the garden shelterbelt, after which the garden will be intensively redeveloped and replanted to improve Arduaine’s nationally important collection of Rhododendron’s and diverse botanical collection.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:
a. Practical horticulture (e.g. including managing trees and shrubs, herbaceous, pond plants and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; soft landscaping and planting preparation; glasshouse care and plant propagation);
b. Garden Restoration/ Development (e.g planting and establishing newly introduced trees, shrubs and herbaceous; contributing to planning and design of new plantings and hard landscaping; processing of timber with training to use garden sawmill; use of pesticides to control regen for establishment of new plantings; use of chainsaw to process logs, stumps and brash for replanting.
c. Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording [using Iris database], and labelling of individual plants and recognized collections);
d. Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guide-books or leaflets) to include the impact of various forms of Phytophthora at the property.
2. Ensuring an appropriate management regime of the garden and policies that includes the management of:
a. Staff, Apprentice and volunteers (e.g. assisting in recruitment, induction, direction, development, performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards;
b. health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers;
c. machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs);
d. recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use;

e. customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced;
f. administration to enable gardening activities to be undertaken and recorded efficiently;

3. Supporting the Head Gardener Operations manager & Visitor services manager strategically and practically with the operation of the property.

SCOPE OF JOB

People Management
• Is not a Line Manager but will be responsible for day-to-day supervision of gardening staff and volunteers. May also be required to supervise students / apprentices.
• The team at Arduaine Garden consists of Head Gardener, First Gardener, Gardener and Apprentice gardener. You will be responsible for direct supervision of the Gardener, Apprentice Gardener and any seasonal gardeners that may be appointed. You will lead and train the Apprentice Gardener.
 Garden volunteers.
 Contractors.
 Will be supported by Head Gardener.
 Will have regular (daily) interaction with members of the public of all ages and abilities.
 Will have frequent interaction with suppliers and contractors.

Finance Management
 Is not a budget-holder.
 Will regularly use computerized finance system for the raising of purchase orders for the supply of goods and service.

Tools/equipment

 Will be a frequent user of driven vehicles such as tractors (including trailers and other attachments).
 Will be a frequent user of powered tools such as mowers, chainsaws, mobile sawmill, strimmers, hedge-cutters, etc.
 Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.
 Will be a frequent user of IT equipment.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential

 An HND/HNC level qualification in amenity horticulture or related subjects (equivalent to NVQ/SVQ level 3), supported by qualifications and experience demonstrating practical horticultural knowledge (eg & Guilds Level 2/SVQ Level 1&2). Or demonstrably significant and high quality directly relevant experience.
 Substantial relevant practical experience in general amenity – and heritage gardening.
 Sound demonstrable plantsmanship, including propagation skills and experience.
 Sound knowledge of basic tool and machinery use and maintenance.
 Skills in arboricultural techniques, as a minimum basic chain-saw certificates (or willingness to train and use).
 Sound practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
 Driving Licence, valid for driving within the UK.
 Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust
 Competency and self-sufficiency in use of IT (email, internet, word-processing, spreadsheets, databases).
• Eye for detail and finish, quality standard and best practice.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Supervisory experience.
• Experience of working in a mixed-team that includes volunteers.
• An appreciation of Scottish garden history in a general context;
• Current First Aid certification (or willingness to train and use);
• Tractor driving training and certification – including use of trailers (or willingness to train and use);
• PA1 and PA6a spraying certificates;
• Experience in use of saw mills (or willingness to train and use);

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations, making the property the best possible place to visit and work.
Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner.
• Answering visitors’ queries about the site and the local area.
• Proactively engaging with visitors about the site, its history, contents, offers and merchandise.
• Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of the site and personal presentation at all times
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; Collections Care, Gardening, Catering and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Cashier duties (where applicable)
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/membership/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and Fife Properties as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the management.
• To assist with Heritage Hospitality events. This may include evening work.
• To ensure good housekeeping in back of house areas.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing retail-based role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
Desirable
• Experience in storytelling and a passion for Scottish heritage and history.

Head of Planning and Analysis

JOB PURPOSE

This role will be responsible for the leadership and management of the Planning and Analysis Team and related functions within the Trust. This includes the following key areas:

• Tri-Annual Budget Process,
• Quarterly Forecasting,
• Monthly Performance reporting,
• Strategic and Project Planning,
• Financial Support for Decision making,
• Analysis and insight reporting,
• Business Partner Support across the Trust.

An area of priority will be to lead and guide the team in the design and roll-out of a 3 year Budget Planning Process. It is expected that the Head of Planning and Analysis will strive to improve the breadth of business partnering support provided to the Trust through the on-going development of finance systems and processes, and coaching and mentoring the team to provide appropriate financial advice and support.

Reporting to the Finance Director, the postholder is required to support them in delivering programmes of work that meet the Trust’s objectives.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

As a senior manager in the Finance Team:

• Lead and manage the Planning and Analysis Team, ensuring that they are supported, developed and performance managed in accordance with the HR policies of the Trust to ensure that the functions of the team are delivered efficiently and effectively, and members of the team are able to continually improve and develop.
• Develop and maintain best in class Financial Performance reporting which provides clarity and insight to all stakeholders, ensuring that Forecasting and Reporting is accurate and presented in an appropriate format for users.
• Provide Insightful advice and guidance to support the long term sustainability of the organization having due consideration of the Trusts policies and principles.
• Provide insightful Financial Support and Guidance to all key decisions and Projects in the Trust.
• Provide strong leadership support to corporate services operations, including capital projects
• Lead the creation and roll out of the corporate wide 3 year operating plans, co-ordinating all Budget Holders.
• Working with and influencing the Senior Managers of the Trust to ensure that they are supported and guided to achieve financial objectives within budget.
• Active member of the Finance management team and will be involved in supporting cross-Trust initiatives and representing the Finance team in these.
• Support the Finance Director in the leadership of the development and implementation of a sustainable structure and culture for the team which embodies the Trust’s values and focuses the team on customer service, performance and stewardship.
In relation to the key areas of responsibility for specific role:
• Strategic Planning
Working closely with the Senior team to formulate the business’s medium to long term financial and strategic plan. Understand the Trust wide strategy and the KPIs which are important
Lead project based work, including owning financial modelling for the Trust wide FP&A
• Planning and Forecasting

Developing and owning the rolling 3-year model
Coordination and production of the consolidated Annual Operating Plan and Quarterly Forecasts, including presentation to Exco,
Managing a team responsible for the entire forecasting process; managing revenue, costs and KPI’s,
Update forecasts for each region and Team, and consolidate the forecasts for the Trust
Business partner with Regions and different departments to attain relevant information and support them to build their annual budgets and forecasts
Evaluate previous budgets and expenditure performance to inform the development and implementation of future budgets
• Analysis and Insight
Provide insights to senior management, around financial modelling, forecasts and profitability
Producing models to project long term growth and determine the impacting business factors
Analyse financial and operational results to better understand company performance
Utilising BI tools to deliver meaningful insights into business performance

• Reporting

Produce regular, relevant and insightful forecasting and planning packs for reporting to key stakeholders
Communicate results and recommendations to senior management for improvements that will lead to cost reduction, revenue generation and streamlining operations
Communicate to senior management the reasons behind the product/department performance and results

• Decision Support

Make informed suggestions about the best way to improve margins for the Commercial elements of the Trust
Model potential “product” launches and assess the viability of profitability for these products
Preparing business cases to support new investment, strategic and other business decisions

• Team
Building a high-performance FP&A function based on understanding of what best-in-class looks like
Review existing processes and procedures to develop recommendations for improvement efforts
Develop the team through coaching and mentoring with a strong focus on learning and progression

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• Fully qualified with a relevant professional accounting qualification (ACCA, CA or CIMA);
• Degree Level qualified with high quality directly relevant experience.
Experience
Essential:
• Significant and varied post qualifying financial management and leadership experience, Strong cross functional business partnering and FP&A background
• Experience of influencing and advising at a senior level to secure necessary organisational engagement and change required to implement financial best practice processes.
• Proven experience in a senior financial leadership role, with the ability to coach, influence and motivate a large team of staff (qualified and non-qualified).
• Demonstrable experience of using a Significant analytical skillset, including the utilisation of BI, modelling and reporting tools to deliver large complex initiatives.
• Experience in leading and delivering significant projects, within a complex organization to achieve growth, ensuring these are delivered on time and within budget.
• Experience in creating and leading periodic and long term Budgeting and Forecasting processes for large complex organisations
• Demonstrable experience of ability to communicate data-driven insights through charts and visuals. Strong oral and written communication skills
Desirable:
• MS Dynamics 365 Experience;
• Charities/Third Sector Experience.

Skills & Knowledge
Essential

• Must be highly motivated with a proactive approach to generating the best outcomes for the Trust
• Ability to consider the strategic direction of the Trust & identify opportunities, to accept challenges and responsibility, and initiate and implement positive change which support growth and sustainability
• Excellent people management skills, including motivating and managing people through change
• Ability to lead at a Strategic level, interpreting Trust Strategies and providing advice and guidance to support the delivery of organization wide objectives
• Ability to provide strong leadership of complex and diverse corporate services operations, including capital projects, and provide vision and structure to the team supporting delivery
• Excellent communication skills and confidence in dealing with a wide range of specialist and non-specialist staff at all levels, including excellent narrative report writing skills and able to present complex financial information in an understandable way.
• Well-developed analytical and numerical skills with a high level of attention to detail and accuracy.
• Ability to work under pressure, juggling conflicting priorities, managing change and delivering to tight deadlines without compromising accuracy or work or provision of customer service
• Excellent Computer Literacy skills; an advanced user of spreadsheets; and ability to assimilate and adapt quickly to new packages and other information technologies and systems. Must have the ability to look at systems from a strategic perspective and identify future opportunities for process improvement or automation

DIMENSIONS AND SCOPE OF JOB
People Management
• Direct line management of 4 Finance Managers.
• Organisation Structure is as follows:

• Responsible for the continuing professional development of the resources within their responsibility.
• It is imperative that the post-holder is confident in dealing with colleagues at all levels within the organisation.

Financial Scope
• Not a budget holder;
• The post holder will need to make sound, justifiable decisions with regard to financial issues and organisation wide process change. These will generally be required only after consultation with senior staff.

Office and Sustainability Coordinator

The role

To carry out a range of support and coordination duties enabling the continuous development and implementation of sustainability policy throughout the organization in recognition of RZSS’ legislative obligations and the society’s vision and mission. Being a front-line ambassador for sustainability, building relationships and proactively maintaining communication with all key stake holders. Ensures the smooth running of the wider Property & Estates office providing administrative support where required acting under appropriate guidance and direction.

Some of the things you’ll do:

* Assist the Projects & Sustainability Manager in the maintenance and administration of the RZSS Environmental Management System (EMS) manual and related documents, ensuring continued compliance.
* Support line manager in researching and preparing written case studies on sustainability initiatives. Responsible for recording and monitoring KPI data, including reducing utilities dependency, increasing recycling rates and monthly utility usage across both sites, reporting anomalies to the Projects & Sustainability Manager.
Investigating and rectifying any on site waste issues which occur.
* Coordinate the submission of updated material for RZSS internal (e.g. weekly team brief) and external (e.g. social media) communications and the dissemination of internal communication across the department to agreed timelines, quality and budget.
* Proactively educate and train staff on best practices and work with them to find workable solutions to environmental/ sustainability issues.
* Representing Sustainability at RZSS public engagement and green team meetings; to include leading on and coordination of green team activities.
* Coordinate material ordering and stock control processes for the department, working to agreed procedures, budgets and standards.

What we’re looking for:

* Competent in Microsoft Office (Word, Excel, Outlook)
* Assertive communicator, e.g. confident in dealing with queries and using a range of influencing skills to communicate effectively with a wide range of internal and external people on the phone, email and face to face
* Awareness of sustainability and environmental performance.
* Working with minimal supervision, demonstrating good organisational skills, e.g. prioritising workload and accommodating changing priorities
* Able to implement, maintain and improve record keeping and reporting systems
* Experience of working with environmental management systems (ISO14001:2015)

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Events Operations Manager (Full-time)

Celtic Football Club is currently seeking an Events Operations Manager to support the Catering team at Celtic Park. This senior role will support the Catering Manager in overseeing the delivery of best in class customer service across all events held at Celtic Park, both on a match day and non-match day.

Key accountabilities will include:

Ensure Catering colleagues deliver the highest level of customer service at all times, using effective coaching, leadership and communication at all times.
Act as deputy to the Catering Manager as required.
Assist the Catering Manager in the operational management of hospitality services on a match day
Provide, clear, effective and inclusive briefings to supervisors and staff on service requirements, with particular attention to service standards.
Work alongside the Catering Manager in creating a culture of superior customer service across the catering teams.
Ensure the effective management of all customer enquiries.
Fulfil customer service roles at designated events, as required.
Ensure a consistent standard of service is followed at all times, alongside continued adherence to food safety and alcohol licensing legislation.
Assist the Catering Manager and Cleaning teams in ensuring all hospitality areas remain to a high standard of cleanliness at all times.
Maintain up to date knowledge of relevant food safety and alcohol licensing standards and standard.
Provide effective leadership to all direct reports, enabling the continuous development and improvement of team members.
Alongside the Catering Manager, ensure sufficient succession planning is in place within the Catering team, with development plans identified and implemented.
Manage both individual and team performance appropriately, ensuring performance gaps are identified and addressed constructively.
Alongside the Catering Manager, ensure team members feel valued and recognised by acknowledging and celebrating team and individual successes.
Alongside HR, provide relevant wellbeing support to colleagues and maintain open channels of communication ensuring sufficient opportunity is available for team members to ask for support
Alongside the Catering Manager, ensure roles within the Catering team are designed fairly and that work is allocated appropriately between colleagues
Ensure the health and wellbeing of colleagues is considered in all team tasks, processes and communications
Actively build and maintain positive working relationships with Colleagues across the Club, ensuring a collaborative approach is adopted at all times.
In the absence of the Catering Manager, chair weekly operations meetings, detailing future events and identify key relevant information
Planning of events and staffing to the correct levels in order to operate cost effectively and efficiently
Process rotas’ and time sheets in line with business requirements
Liaise with management on a daily basis, looking at all aspects of the operation
Skills and Experience required:

Essential

Food Safety Level 2 qualification
Personal Licence
At least 3 years’ experience working within a similar role (preferably within stadia)
Ability to effectively lead and motivate a team using a hands on approach and always leading by example
Experienced in identifying and implementing creative solutions
Strong communicator, both verbal and written
Proven people management skills
Strong understanding of Banqueting, Restaurant and Bar operations within a hospitality setting
Strong coaching skills, with a proven record of developing staff
Extensive experience working in a busy, pressurised environment
The ability to work with discretion and maintain high levels of confidentiality at all times.
Time management and organisation skills with ability to prioritise in pressurised environment, while working to deadlines.
Able to problem solve and prioritise own and other staff members’ workload
Empathetic and approachable, with excellent listening and judgement skills
Desirable

Food Safety Level 3 qualification
Experience of developing collaborative relationships with all staff
Experience in event planning
Food and beverage planning
A flexible approach to working hours will be required, including evenings, weekends and match days.

Application deadline: 30 June 2022

Unfortunately, due to the high number of applications we receive, we are unable to feedback to applicants that have not been selected for interview stage.

Planetarium Officer

Role: Planetarium Officer
Responsible to: Planetarium Manager and Planetarium Assistant Manager
Hours of Work: Monday-Friday 09:00 – 17:30 (regular evening and weekend working required)
Contract: Fixed term, 1 year (37.5hours/week)
Salary: £22,500 p.a.
Start Date: July 2022 or as soon as possible.

ABOUT US
Dynamic Earth is Edinburgh’s Science Centre and one of Scotland’s four permanent centre’s dedicated to lifelong science learning and engagement. We are the only science centre in the UK dedicated to the story of planet Earth; our permanent exhibition galleries and associated engagement programmes are at the heart of the audience experience and the delivery of our charitable mission. We develop and deliver a wide range of formal and informal learning and engagement programmes on a wide range of Earth and Environmental Science topics which empower people with an understanding and empathy for the Earth. Our portfolio of events and experiences which we develop and deliver with audiences aim to inspire, inform and empower people of all ages and backgrounds with an understanding of the Earth and its future.

DESCRIPTION OF ROLE
The Planetarium Officer is a key role, primarily delivery focused, working with the Planetarium Manager and Assistant Manager to deliver live shows both in our main planetarium and as part of our portable dome programme. This is a particularly exciting time to be joining the planetarium team as our core programme(s) continues to evolve and we further build our planetarium audience over the coming year. The Planetarium Officer will be responsible for delivering presenter-led shows to a high level of scientific accuracy and to help ensure the highest quality experience for our visitors. There will also be occasional special community/creative/evening events in the planetarium, including extended editions of our live shows, as the programme(s) continue to evolve.

MAIN DUTIES
• Works with the Planetarium Manager and Planetarium Assistant Manager to deliver our core planetarium programme(s) to the highest possible standard
• Responsible for regular delivery of live shows in our main planetarium, drawing on scientific expertise and enthusiastic delivery to engage a wide range of audiences.
• Responsible for regular portable planetarium delivery duties (travel will be required) for a diverse range of audiences and venues
• Undertakes full training with the Digistar 7 software, with a view to creating and developing their own content if desired
• Undertakes full technical training in the operation of both planetariums including troubleshooting and health & safety procedures
• Contributes to content creation for the planetarium shows and digital/online media
• Works with the wider Marketing, Corporate and Visitor Services teams to coordinate and deliver special events, such as evening ticketed events, public engagement events and corporate events that utilise the planetarium
• Ensure science engagement is delivered to a consistently high standard with strong scientific integrity reflecting the core messages and themes of Dynamic Earth.
• Any other duties as required.

Desirable Person Specification and Qualifications:

• Undergraduate degree or above in astronomy, Earth-sciences or other relevant discipline or equivalent lived experience
• Excellent organisational and communication skills
• Proven aptitude for and experience of engaging diverse public audiences with relevant science content
• Valid driving license would be advantageous

Other staff benefits include the following:

• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends (subject to conditions)
• Free staff car-parking
• 25% Discount in the Natural Selection Gift Shop
• Subsidised meals from the Food Chain Café
• Free entry to ASVA member Visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Staff Canteen (complimentary tea, coffee, bread)
• Staff Excellence Award – High street vouchers
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Company workwear issued including dynamic earth branded polo shirts and fleece (where appropriate)
• Life Assurance cover of 4 times annual salary
• Critical Illness cover

To apply, email Dr Alastair Bruce, Planetarium Manager, on Alastair.Bruce@dynamicearth.co.uk setting out why you think you are the best person for this job and attach a copy of your CV (2 pages max). If you would like an informal chat about the role, please send Alastair an email.

The deadline for applications is midnight on Friday 10th June. You will be notified by the end of the day on Tuesday 14th June if you have been selected to attend an initial interview for the position.

Initial interviews for this vacancy will be held on Tuesday the 21st June.

Head Chef

We are looking for a Head Chef to work alongside our dedicated Catering Team to manage the development and preparation of all offerings for the Visitor Centre, outdoor food outlets and events at the Falkirk Wheel and Horse Box at the Helix Park. The role extends to support the Catering Team at our sister Destination, The Caledonian Canal Centre setting standards and menu design and compliance. The role will be predominately day shift with the exception of evening events.

Key Duties, including challenging aspects of the job:

Create and maintain cooking and cleaning regimes for all areas of the kitchen in line with the Visitor centre’s quality philosophy. This is inclusive of the Caledonian Canal Centre with remote support and quarterly visits
To ensure all aspects of the food preparation areas are within acceptable standards.
Professional relationship with local EHO authorities
Prepare menus in advance in using Microsoft Word and Excel to include costing/allergens
Arrange and lead relevant meetings with kitchen, catering team and F&B manager, using Outlook
Arrange staff tastings and engagement of menus and seasonal highlights
Creation of Event menus and bespoke menus in line with requests, working closely with Food and Beverage Manager
To prepare and present food to a high standard and quality.
Ensure that all stock is ordered in line with business needs.
Professional customer relationships with suppliers
Professional internal customer relationships
Experience of tender preparation for potential new suppliers
Management of budgets – COS and GP’s within the catering division
Control all wastage in line with Company requirements.
Participation of recruitment and inductions of Chefs/ Seasonal and casual
Training other members of the team.
Line management of Chefs within TFW, inclusive of 1:1’s and career progression
The ideal candidate will have the following key skills:

Minimum Diploma in Professional Cookery
Full driving license
Track record of knowledge / experience of health and safety legislation
Minimum intermediate of Food Hygiene certification
Track record of Head Chef management and minimum of 3 years in a similar role
Track record of managing a restaurant team
Good communication and team working
Good practice with Excel and Word programmes
Highly organised with excellent advanced planning
Able to work under pressure in a high-paced environment
Flexibility in accordance to business needs
This role is permanent and salary dependant on experience.

Brand Manager

BRAND MANAGER opportunity!

Due to some internal transfers, we now have a really exciting opportunity for an experienced Brand Manager to join our malt whisky team! 🥃

You will become the new custodian of one of our prestige core malt brands, inheriting a legacy from exceptional professionals who have gone before you in a similar brand management role. As our new Brand Manager, you will be balancing heritage and commercial outputs, whilst harnessing your own exceptional brand experience and pedigree, in order to seek ongoing growth opportunities and evolve the brand in line with its core ethos and essence.

So if you are an experienced brand manager, ideally within the whisky sector and are looking for a new opportunity to become part of our history and heritage, whilst making your own mark, then you should take a further look!

Please visit our recruitment portal where you can find out a bit more about this opportunity, and where you can then apply direct

https://www.cloudonlinerecruitment.co.uk/ianmacleoddistillers/VacancyDetails.aspx?FromSearch=True&MenuID=tN4miIfKIGk=&VacancyID=147

***no agency contact***

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