Full Time

Cultural Heritage Manager (Shetland Amenity Trust)

We have an exciting new position for a Cultural Heritage Manager to lead our work in protecting, enhancing and promoting Shetland’s Cultural Heritage. This role is part of the management team at the Shetland Amenity Trust who own and operate Sumburgh Head Lighthouse as well as operating the Shetland Museum and Archives Service, Regional Archaeology Service and more.

Reporting to the Chief Executive, you will be part of the Senior Management team helping to deliver all aspects of the Trust’s work and management arrangements. You will have oversight of the Shetland Museum and Archives Service, the Regional Archaeology Service, and our wider work with partners and communities on cultural and built heritage.

Area Visitor Service Manager

We are looking for an enthusiastic, motivated and experienced recreation manager to join our Visitor Services team. You will help us plan and deliver high quality visitor experiences across a diverse range of sites in Moray & Aberdeenshire.

We live and work in iconic and often spectacular landscapes with great access to outdoor activities but never far from major towns. You can find out more about where we live and work on our website.

If this role interests you, please read the job description and success profile for a full overview of the role.

We are aiming to interview on the 3rd of May.

Operations Supervisor – Retail

As an Operations Supervisor – Retail at Deep Sea World you will lead by example and support in ensuring that the aquarium teams deliver excellent service and understand that the retail gift shop experience is a key element of the visitor journey. You will understand what our visitors are looking for and develop the presentation of our gift shop and its range of goods to deliver excellent results.

At Scotland’s National Aquarium, located beneath the world famous Forth Rail Bridge, in North Queensferry, we are easily accessible by road or rail, just 19 minutes out of Edinburgh Waverley by train. We offer visitors the chance to experience the UK’s longest underwater viewing tunnel, mysterious coral reefs, majestic sharks and our amazing seal sanctuary. Over 40 displays, including the 4.5-million-litre Underwater Safari with its walkthrough tunnel, are home to hundreds of fascinating creatures, ranging from seals and seahorses to stingrays and giant sand tiger sharks.

Responsibilities

You will be responsible for the management of the retail operation ensuring high standards of customer service and guest experience, promoting sales and profit growth whilst controlling stock. Supporting guest experience and catering teams ensuring a smooth daily operation by anticipating operational and customer and creating a positive, memorable guest experience.

– To drive commercial performance of the retail sales operation by increasing turnover, delivering KPIs and maximising profitability

– Understanding and anticipating our visitor needs and demands regarding product, merchandising and customer service adapting our offer to meet those demands

– To analyse sales figures to inform merchandising and forecast future sales to plan stock levels to maximise profits

– To organise special promotions, displays, seasonal displays and events and markdowns as necessary

– To control, check and manage stock deliveries ensuring stock rooms are efficiently managed, tidy, safe and secure

– To utilise EPOS to ensure high speed of service by managing till screens effectively, using bar coding on retail products

– To carry out all functions of stock takes as required

– To ensure all outlets are prepared ready for opening and closed efficiently at the end of the day and stock secure and correctly accounted for

– Act as a role model for all customer-facing staff and volunteers and set an example for good customer service, engagement and health & safety practices

– Maintain an active presence in the attraction’ providing feedback and solutions to the General Manager

– Support the Guest Services team, managing customer feedback and working as part of the Aquarium team to continue to improve the visitor journey.

– To assist the Deep Sea World team with all aspects of sales and bookings, ensuring a full knowledge of the Venpos sales and booking system.

As part of the wider aquarium supervisory team, covering Duty Management you will also carry out other responsibilities as required, including crisis management, operational issues, staff training, paperwork/ record keeping, health and safety etc.

Why work for us?

Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aquarium, Tynemouth Aquarium, 3 Blue Reef Aquariums, Smugglers Adventure and Oakwood Theme Park.

Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving force behind our success.

As well as providing a fun, interesting and informal working environment, we also offer:

· Free entrance into all Aspro Parks

· Free entrance into Deep Sea World for you, your family and friends

· Discount in our retail outlet

· Discount in our restaurant

· Regular training and development via our All-Aboard training scheme

· Free Shark Dive (on successful completion of your 6 month probationary period)

· Free on site parking

· Sociable working hours (the aquarium is open all year round apart from Christmas Day and New Year’s Day between 10am and 5pm/6pm).

How to Apply

If interested, please apply using your CV & covering letter via our indeed page.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Permanent

Seasonal Ranger

KEY PURPOSE

To contribute to the management of Ben Lomond, in line with the Trust’s objectives for conservation, access and enjoyment, and meeting health and safety and other policies and standards. The post holder will help to protect and enhance the natural heritage and landscape whilst facilitating access by visitors and increasing their enjoyment and understanding by means of assisting colleagues in interpretation, education and visitor management.

PROPERTY BACKGROUND
The Ben Lomond property extends to 2,200 hectares of mainly upland hill ground, including 10km of very busy mountain path. Upland path repair and maintenance is a key area of work, as is engagement with the 50,000 visitors who walk the mountain every year.
Much of the property is designated as a SSSI as well as being part of the Loch Lomond National Scenic Area, with accompanying conservation management and monitoring to protect and enhance natural habitats and species.
On the lower slopes the property has a rich cultural heritage of post-medieval archaeology, with the Ardess Hidden History Trail providing a visitor gateway to this history. Ardess Lodge is the start point for this trail, and increasingly a local visitor destination enhanced by its proximity to the West Highland Way.
The Ben Lomond Bunkhouse provides essential accommodation for staff and volunteers contributing to the practical conservation work on the property, whilst also providing an income stream through provision of accommodation to WHW walkers and other visitors to the area.

KEY RESPONSIBILITIES

 To assist with practical countryside and property management
 To supervise volunteers undertaking practical conservation tasks
 To assist with visitor management, interpretation and education
 To assist with operation of the on-site bunkhouse
 To contribute to biological monitoring programmes as appropriate. To collect, manage and collate biological information in a consistent manner compatible with Trust and national datasets.
 Work within the property’s ‘Safe System of Work’ (the system for managing Health & Safety)

The duties of this job require a Protecting Vulnerable Groups (PVG) Scheme check to be carried out.

SCOPE OF JOB

People Management

 Not a line manager, but occasional supervision of volunteers/apprentices/work experience or other work parties.
 Works closely with other staff members and volunteers at Ben Lomond.
 frequent interaction with members of the public of all ages and abilities.
 Occasional working with external contractors.
 Liaison with tenants and external partners.

Finance Management
 Not a budget-holder but will be expected to take responsibility for the careful and effective management of Trust tools, materials, equipment, and resources.
 Will be required to handle cash at times, as part of the bunkhouse reception duties, and will be required to do so according to Trust rules and policy.

Tools/equipment
 Occasional user of ‘powered’ tools such as strimmer’s/brush cutters, power barrow etc.
 Frequent user of hand-tools such as spades, pinch bars, mattocks, loppers, handsaws, fencing tools and secateurs.
 Dependent on qualifications, this role may at times use a chainsaw.
 Regular user of IT and shared office computer.

Workplace context
 This role has the option of being based on site, however the site is remote from public transport links. To enable self-reliance in living in the provided accommodation at the property it is considered the ability and confidence to drive in the UK is essential.
 This role ideally requires living on-site in provided accommodation. Living off-site will be considered provided the post-holder is able to attend the site at unsociable hours when required.
 The provided living accommodation is within the same building as housing the office and the Ben Lomond Bunkhouse. This requires some tolerance of the movements of others within the building. The provision of accommodation is with the expectation that the postholder will assist with bunkhouse operation through greeting and settling in guests who arrive later than normal reception hours. The postholder will also be a main point of emergency contact for bunkhouse guests. There will be a fair expectation on these duties, with time recorded and returned as necessary through TOIL, and duties shared with other staff.
 The property comprises over 2200 hectares of mainly upland and mountain environment, with no vehicular access. This role includes non-vehicular travel to worksites across rugged paths and terrains, to undertake its duties in all but the most inclement of weathers.

Visitor Services Supervisor – Food and Beverage

We are looking for an experienced and talented customer focused supervisor to join us at our fantastic Food & Beverage team at Haddo House.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region and is a popular destination for both local and international visitors.

Visiting our Courtyard Café is an essential part of a trip to Haddo House & Country Park, and the role of the Visitor Service Supervisor is to make it a positive and memorable part of a visitor’s day with us.

In addition to the Courtyard Café, we also have a growing diary of Food & Beverage led events, including afternoon tea experiences, corporate hospitality, and bespoke weddings, which are all supported by our Food & Beverage team.

JOB PURPOSE

You will be responsible for the day-to-day operational delivery of the visitor experience in the Food & Beverage department at Haddo House.

Delivering performance standards and targets to ensure enjoyment of the Food & Beverage provision by visitors and members is maximised and key commercial, financial and development objectives are achieved.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety and Environmental Health culture throughout the catering operation, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Visitor Services Manager & Operations Manager) to ensure that the catering department finances are sustainable within the context of the wider property budgets.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the catering department at Haddo House to achieve its financial targets, maximising income, and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will ensure high standards of presentation across the property and specifically within the catering department and Cafe area. You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
• This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Visitor Services Supervisor – Engagement

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its visitor centre, which attracts 500,000 people from across the globe every year. You’ll ensure our Welcome team deliver excellent customer service to every visitor, every day, by providing warm, informative, engaging interactions that build support and understanding of what the National Trust for Scotland is all about.

As a charity, every penny we raise goes back into the conservation of our places and spaces. You will lead by example to promote the benefits of NTS membership and seize opportunities to grow income from parking, admissions and donations, helping to meet ambitious targets. You’ll share stories with our visitors about why Glenfinnan is special, about the amazing work we do and what their money is funding. You’ll make sure your colleagues are always aware of what’s happening at the property that your visitors can enjoy.

You’ll be an enthusiastic team player who can supervise, coach and motivate your team, and have responsibility for the whole visitor operation as part of our duty management team. You’ll maintain excellent standards of presentation and health & safety at Glenfinnan Monument, our arrival area, visitor reception and exhibition.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

• Offer a positive first impression and excellent customer service to our visitors, tour groups and local community, and, ensure all members of the Welcome team do the same.
• Improve the ways we share Glenfinnan’s stories through our exhibits, daily programming and events.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Provide content for social media, website and other publications to encourage people to visit, especially during quieter periods, and ensure our visitors are well-prepared with accurate pre-visit information.

Staff leadership

• Supervise the activities of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective recruitment, induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare effective team rotas and holiday allocation to meet business needs.
• As a member of our duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the visitor centre.

Performance indicators and targets

• Share responsibility for monitoring weekly, monthly and annual sales performance and achieving targets for membership recruitment and admissions income.
• Evaluate reviews and ratings from visitor surveys and visitor feedback to improve visitor enjoyment.
• As a member of our duty management team, supervise daily till operations and perform end-of-day cashing up and income reconciliation.
• Work within budget for staffing, equipment and other expenditure needs.
• Ensure we remain compliant with our health and safety procedures and record-keeping.
• Seek to improve staff satisfaction as detailed through staff surveys.

Tools / equipment / systems

• Laptop, Microsoft 365 and online management systems for finance, people management, training
• Car park machines and people counters.
• EPOS tills and chip and pin machines.

Visitor Services Supervisor – Cafe Supervisor

JOB PURPOSE
To provide operational coordination and supervision of catering & visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, Catering, events including ordering
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager on-site and off-site as required

Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the Visitor Services with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.

General Manager

Eden Scott is delighted to be working with Rosebery Estates, owned by the Earl of Rosebery and his family, Rosebery Estates is located on the outskirts of Edinburgh, comprising the family home, Dalmeny House set within the beautiful 2000 acre Dalmeny Park as well as the diverse and beautiful landscape from the outskirts of Edinburgh to the upland moors of Leithenwater in the Scottish Borders.

These working estates thrive on adaptability and enterprise in the management of their farms, forestry, commercial and residential property. As well as these assets there are three 5-star event venues. All this is managed in sympathy with the natural environment and with consideration for local communities.

Rosebery Estates are seeking to recruit a General Manager with vision and ambition to oversee the development of the Estate Events Department based at Dalmeny Estate Office. The business is in its infancy and there are great opportunities to build on what has already been achieved and take the business through its next phase of growth, by adding more venues and accommodation.

The role will be to manage an expanding business which is currently based on three recently developed high quality venues, one at Dalmeny (Barnbougle Castle) and two at Rosebery Estate (Rosebery Steading and Rosebery House). In addition, here are 5 holiday cottages associated with these venues providing great accommodation opportunities for those using the venues.

There is a team of sales and facilities managers, housekeeping staff and part time casual workers.

The GM will work closely with the Estate Factor and report to the Estate Factor and the Rosebery Estates Board, bringing together all the attributes the estate has to offer to build a truly unique business in keeping with its history and surroundings.

Key skills and experience required:

• Events business experience in a unique or historical venue
• Commercial acumen-strong financial and/or sales and marketing background and a track record of delivering commercially successful solutions
• Team working –this is a family business and home and the successful candidate will need to demonstrate an ability to work within a non-conventional structure, which requires differing styles for different stakeholders
• Leadership-proven experience of building and leading multi-disciplinary teams
• Business strategy development –able to build a vision and strategy and put in place the operational requirements to bring this to life
• Persuasive, empathetic and flexible style which can adapt to the needs and views of multiple stakeholders
• Full driving license

Salary circa £50,000 – £60,000 dependent on skills and experience is on offer plus various generous company benefits in order to secure the right candidate.

Eden Scott is dealing exclusively with this client on this vacancy so please submit your CV on line or to sally.rae@edenscott.com and for an informal chat please call Sally on 07776 662506

Closing date 5.00pm Friday 29th April 2022.

Operations Manager, Angus Cluster/North-East Scotland

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Operations Manager, Angus Cluster/North-East Scotland.

This is a visible and senior management role where the post holder will be responsible for the development of the properties business planning processes to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

The Angus Cluster includes the Properties of House of Dun, JM Barrie’s Birthplace, and Barry Mill.

With stunning vistas overlooking Montrose Basin and set amid glorious gardens and woodland, House of Dun is every inch the perfect 18th-century laird’s home – and a fantastic day out for all the family. In contrast, J M Barrie, creator of Peter Pan, spent his childhood in a small whitewashed cottage, and it’s here that you can see traces of the creative spirit he was set to become, alongside an exhibition which tells the story of his life and work. The final property is peaceful Barry Mill, now one of only a handful of mills powered by water. Rebuilt after a fire around 1814, it is probably the largest and finest example of its type still in operation.

Following a major redevelopment of House of Dun in 2021, The Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

Key responsibilities of the role:

• Enterprise and trading
• People Management
• Promoting Heritage
• Marketing, Membership and Supporter Development
• Financial Management, Compliance and Scheme of
• Project Management
• Health, Safety and the Environment
• Strategic Development of the NTS
• Championing and Advocacy/Stakeholder Engagement

Key skills and experience required:

• Extensive experience in operational management of a large-scale visitor attraction or multi-site experience
• Direct experience of property management where customer services and trading are primary features (e.g. retailing, hospitality, foods, and leisure).
• Responsibility for operating revenue budgets.
• Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
• Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
• Project management.
• Effective stakeholder management experience, notable examples: media, local government, community
• Line management experience of staff groups, including supervisory staff.
• Demonstrable experience of managing Health and Safety in the work place; formal training or personal development in this area desirable.
• A full, clean driving license for driving the UK essential.

This role offers an excellent competitive salary within a range of £35,023 to £38,738 per annum with significant company benefits including a car allowance of £3,800pa.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com

Brand Home Guide

Additional Job Description
Brand Home Guide

Caol Ila Visitor Centre

Full-Time – Permanent

Closing Date: 10th April 2022

About Us

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

This is an exciting opportunity to join the hardworking team at our Caol Ila Visitor Centre as a Brand Home Guide, due to open this Summer.
 
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
 
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

Please note this role is a full-time contract comprised of 1983.6 annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Brand Home. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Brand Home Lead Guide

Brand Home Lead Guide
Caol Ila Visitor Centre

Full-Time – Annualised Hours  

Closing Date – 10th April 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Caol Ila Visitor Center as a Brand Home Lead Guide, due to open this Summer.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

CHARACTER IS EVERYTHING

Exhibitions Registrar Fixed Term

The functions of the Collections Management Department are to assist the Senior Management Team in the management of and accountability for the NGS collections; the management of all loans both to and from the Galleries; delivery of the NGS programme of exhibitions and displays; the maintenance and development of the automated collections management system and advising the Director General and Trustees on matters of policy and practice in the management of the collections.

As a member of a dedicated team of exhibitions registrars, the main purpose of this post is to facilitate the NGS programme of exhibitions and displays. These responsibilities call for relevant experience, including a firm grasp of the principles of exhibitions management, together with strong communication skills and a broad knowledge of the technical, financial, legal and international issues involved in the safe handling, transport and display of works of art. The postholder must have a flexible approach to the post and may sometimes be assigned to duties outwith normal working hours.

The post is based at the National Gallery of Modern Art, Modern One, within the Collections Management Department, and reports to the Lead Registrar – Exhibitions and Display

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