Full Time

Visitor Services Supervisor – Food and Beverage – Chef

JOB PURPOSE

To assist the Food & Beverage Manager in the day-to-day management of the food and beverage experience at Brodie Castle, Playful Garden and mobile catering units. Specifically, day to day supervision of the kitchen and to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Assist the Food & Beverage Manager with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• Intermediate Food Hygiene Certificate
• Preferably a recognised formal qualification in culinary arts

Skills, experience & knowledge

Essential

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
• Demonstrable experience as a cook/chef in preparing and producing food to a consistently high standard using fresh products and ingredients.
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Excellent communication skills (written and oral), including influencing/persuasion.
• Ability to work as part of a team and the ability to foster and motivate a team.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
• The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

SCOPE OF ROLE

Location
• The post holder will be based at the Brodie Castle, which includes the Castle café, Playful Garden café and 2 mobile catering units.

People Management
• The Post Holder does not direct line manage any team but has day to day responsibility for the supervision of Visitor Services Assistants in Food & Beverage and will deputize for Food & Beverage Manager in their absence.

Financial Management
• Not a budget holder but responsible for the day-to-day management of stock as required.

The Key Responsibilities and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities.

Visitor Services Manager – Food and Beverage

JOB PURPOSE

This is an exciting leadership role within the team that manages the popular visitor centres at Glencoe National Nature Reserve and Glenfinnan Monument. We welcome over half a million visitors from across the globe to these well-loved places and aim to give them all an enjoyable experience. Excellent food, drink and customer service are vital to this. And as Scotland’s largest conservation membership charity, every penny we make through our food and beverage offer supports our work protecting the nation’s natural and cultural heritage.

You will manage and develop the Highland Coo Café at Glencoe, with some of the finest mountain views around, plus the Viaduct View and the Monument View grab and go outlets within our facilities at Glenfinnan. You will also support a growing weddings and functions offer at each site. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make our places sustainable in every way.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at three busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.
Visitor experience
• Develop innovative new food and drink products and projects to enhance visitor enjoyment, bring alive our stories and drive visitor numbers.
• Create a culture of exceptional service, every time, leading by example with the warm welcome you give.
• Regularly monitor customer feedback, mystery visitor and VisitScotland audits and develop suitable action plans based on their results.
• Provide inspirational content for social media and media promotion.
• Responsible for ensuring a safe and smooth visitor centre operation as part of the duty manager team, taking an interest in the effective running of all aspects of the visitor experience.

People management
• Recruit, induct, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.
• Ensure staffing numbers, catering rotas and holiday allocation meets business needs and budgets.
• Enable the team to operate within our ‘Safe System of Work’ to minimise the risk of incidents or accidents and ensure preparedness for emergencies.
• Work closely with property colleagues and specialist advisory staff like our regional Catering Development Manager to ensure our catering offer is closely aligned with wider strategic plans.

Finance performance
• Work closely with the Operations Manager to set, phase, monitor and report on budgets to deliver ambitious, sustainable commercial performance and cost control.
• Encourage a culture of up-selling and personal recommendations among staff to grow spend per visitor.
• Supervise safe and secure café till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.
• Ensure the longevity of our equipment, buildings and fittings through appropriate maintenance and/or replacement regimes.

Cafe Supervisor – Seasonal (Newhailes)

JOB PURPOSE
To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Café Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, Catering, events and retail offer (including ordering, merchandising, sales targets);
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Deliver the schools programme to meet the targets for number of visits, revenue generated
• Support the informal learning and community engagement / outreach activity
• Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required

Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the Visitor Services / Operations Manager with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Cafe Supervisor

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets;

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge
Essential
• Significant previous experience of working in an operations role in the hospitality industry – including supervision of staff and/or responsibility for specific activities;
• Previous event coordination/management experience
• Excellent customer service skills
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands;
• Proven sales skills with the ability to achieve targets;
• The ability to think and act quickly when confronted with emergencies;
• Competent user of Microsoft Office products;
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Access to own transport.

Desirable
• Food Hygiene Qualification;
• A formal qualification in Heritage Management, Hospitality, Tourism or Event Management;

Cafe Supervisor

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, Catering, events and retail offer (including ordering, merchandising, sales targets);
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Support the informal learning and community engagement / outreach activity
• Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required

Head of Project Management

JOB PURPOSE

To provide project management leadership, development and to give project management assurance across the Trust, a Project Management Office (PMO) is to be created. The establishment of the PMO is to be undertaken by a new position of Head of Project Management, which the Trust now wishes to recruit. The PMO will promote best practice in the delivery of projects to manage risk and maximise benefit against investment of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In summary, the Head of Project Management’s responsibility will be to support colleagues throughout the Trust by providing a Project Management Office that will provide a management structure, standardise project-related governance processes and facilitate the sharing of resources, methodologies, tools and techniques.
• Develop and embed a framework for project delivery, helping to ensure there is a consistent and collaborative approach to project management and delivery across the organisation, that also respects the complex, challenging and varying scale and value of projects undertaken.
• Develop and administer standard project management procedures through guidance, documentation, standards and templates.
• Monitor compliance with Trust project management procedures by way of project audits, which test the effectiveness as well as the use of these tools.
• Support project planning, including initial project definition, the development of business cases, setting realistic budgets and timescales and producing Project Execution Plans and other control documents, for projects at planning stage, and to monitor, evaluate benefits and ROI, and support all projects throughout delivery and in their fundraising.
• Recommending project specific governance and decision-making processes to ensure continued fit of project with business case and wider Trust strategic objectives.
• Agreeing project specific stage boundaries and outputs from each stage to support effective ‘go – no-go’ decisions on continuation of project.
• Support project sponsors to assess project management need and scope and support the procurement of that to ensure cost efficiencies and value for money.
• Support project sponsors to ensure the correct resources, skills and experience are in place internally and externally for the delivery of a project
• Support colleagues across the organisation in developing project management skills and understanding, enabling projects to be achieved according to the aspirations set for them and with pride.
• Work with colleagues to develop and support cross-project communication and evaluation processes in response to ambition set, and to contribute to a culture where lessons learned are discussed, recorded, and shared for the benefit of future working.
• Deliver regular reporting on Projects for management and governance purposes.

The Head of Project Management and the PMO will sit under the responsibility of Corporate Services as part of the wider business support offered across the organisation (reflecting the fact that projects are undertaken not only at heritage properties but happen across all Trust areas of work).

The number of projects the Trust undertakes means that external project management will still be required, in particular for larger value, higher risk activity. The Trust also undertakes many projects within its own resources, and this is expected to continue and to be encouraged. Thus, the PMO is not envisaged as a project management resource in itself and so is expected to be of modest scale but adding considerable value across the organisation to provide project management structure, guidance and training, and visibility of projects throughout the organisation and to external stakeholders (such as funders).

More widely, the PMO will have a responsibility for ensuring projects and their business cases are linked to the strategy of the Trust and its overarching plan. In support of this, it is intended to establish a Project Committee as part of the Trust’s processes of oversight and approval. It is expected the Project Management Office will makes recommendations on this governance and approval structure and on the terms of reference of a Project Committee.

Deputy Data Protection Officer

JOB PURPOSE

With increasing risks associated with data protection and cyber security and the need to ensure we regularly monitor, advise on, and remain resilient in our data protection activities; this role exists to support the Data Protection Officer in advising the Trust and monitoring compliance with UK and EU privacy legislation including the UK GDPR, EU GDPR, Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. The Assistant DPO will also act as the nominated deputy for the Trust’s Data Protection Officer (DPO), in their absence.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support colleagues across the organisation with advice and practical guidance on the implementation of privacy management policies and procedures.
• Assist in the recording, monitoring, and reporting of risks associated with data processing activities and identify actions that can be taken to mitigate risk.
• Assist in the preparation of reports to the Trust’s Board and Executive Committee through the collation of key management information, including case management statistics and updates on the delivery of training.
• Support the delivery of mandatory training in data protection, cyber security, and PCI DSS – including the delivery of refresher training to volunteers and employees.
• Process data subject rights requests, including Subject Access Requests, Erasure Requests and Objections to Processing, in line with the legislative timescales.
• Support the development of an annual auditing framework for data processors to ensure they continue to meet our expectations in the handling of Trust data.
• Coordinate and record quarterly meetings with the data champions’ network.
• Oversee the production of a quarterly newsletter with support of the data champions.
• Lead on the review of the data inventory and ensure it remains up to date.
• Promote and advise on the application of data protection by design and default when developing new systems and processes across the organisation.
• Support the DPIA process, including supplier due diligence and review of third-party contracts, including those involving international data transfers.
• Work alongside internal stakeholders to contain, recover and respond to data breaches and cyber security incidents – acting as the key contact for external stakeholders, including the Information Commissioner’s Office, OSCR and Police Scotland, in the absence of the DPO.
• Support the delivery of data protection and cyber security projects as required.
• Deputise for the Trust’s DPO in their absence.
• Report on risk, incidents and vulnerabilities to the Chief Operating Officer and Trust Solicitor, in the absence of the DPO.

Supporter Care Executive

CONTEXT
The National Trust for Scotland is an independent charity set up in 1931 for the preservation and conservation of natural and human heritage that is significant to Scotland and the world.

The Trust has gone on to become Scotland’s largest membership organisation and a leader in conserving and promoting the nation’s treasured places and collections so that they can be enjoyed by present and future generations.

The Customer and Cause team exists to inspire visits to our places across Scotland, grow membership and drive donations to support our work. Within the Customer and Cause team sits marketing, fundraising, communications, content and design and supporter care.

PURPOSE OF THE ROLE

The wider purpose of the role is to support the interactions we have with our supporters ensuring that we build meaningful relationships with them through our excellent supporter care to encourage loyalty of support and in turn, generating the vital funds we require for the continuation of our charity’s work.

The specific purpose of the role is to provide excellent service and care to our many supporters, including but not limited to members, donors, and visitors. It’s your role to build strong relationships, offer great service and encourage future support, providing a positive experience of the National Trust for Scotland. As well as processing memberships and carrying out administrative tasks, you will be the first point of contact for general enquires for the organisation and It’s your responsibility to ensure that every interaction leaves our supporters, or prospective supporters, feeling thanked and valued and most importantly excited to continue or start their membership and support to the National Trust for Scotland.

KEY RESPONSIBILITIES

1. To deliver exceptional supporter care across multiple channels – In most cases you are the first line of enquiry either by telephone, email, social media, letter or occasionally face to face.
2. To be welcoming and helpful for people contacting our charity who may have a question or feedback.
3. You will present a professional and proactive approach to supporter retention and recruitment
4. You will respond to enquiries in a timely, considerate and caring manner adhering to our specified SLA’s
5. You’ll be expected to know the Trust’s activities, products and policies and be able to communicate them confidently to our visitors, members and donors.
6. You will be expected to manage customer data in accordance with GDPR and PECR regulations and be proactive in ensuring data is up to date and accurate
7. Provide support to the Supporter Care Manager, CRM manager and other internal departments with time-critical, data sensitive tasks.
8. You will ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant department(s).
9. You will take payments from supporters either using an online payment system via the phone or by processing cheques. As well as managing refund requests and payment enquires.
10. You will be expected to take responsibility for enquiries and complaints raised by supporters and proactively seek satisfactory and timely resolutions.
11. You will be responsible for administration tasks to service supporter relationships including processing memberships, gift aid, direct debits, data cleaning and consents
12. You will be involved in various system testing ensuring that they are fit for purpose.
13. You will be proactive in process improvement and development and will maintain and create guidance notes for areas of your work.
14. You will work with different teams, including those based in our properties to provide training and promote the important of good supporter care.
15. You may be involved in outbound retention and recruitment campaigns via telephone, email or mail.

CRM Manager

CONTEXT – THE ROLE OF THE CHARITY

National Trust for Scotland is a charity that was founded in 1931 to promote access and protection of Scotland’s natural and human heritage in our care. Our vision is simple: Nature, Beauty and Heritage, for everyone.

Our work ranges from managing castles to coastlines, art to architecture, wildlife to wilderness, for everyone to experience today and for generations to come.

Under the Trust’s ten-year strategy, by our centenary in 2031 we will be able to demonstrate that the Trust is not only carbon neutral, but is making a significant contribution to how Scotland faces up to climate change.

We are also committed to providing ways for everyone to experience wellbeing in our beautiful and calming places, as well as bringing families and friends together in safe and meaningful ways.

We are the largest membership organisation in Scotland, one of the best supported charities when it comes to our 2,500+ volunteers, and we a charity that provides employment and skills development to over 1,500 people across Scotland.

As well as being driven by our purpose we are also guided by our Values: Brave, Caring, Inclusive, Vibrant and Curious. Standing up and being counted matters to us, as does supporting each other, including everyone, being engaging and always looking for ways to improve.

THE CUSTOMER & CAUSE DIRECTORATE

A key directorate at the Trust is Customer & Cause which comprises a team or circa 40 people, supported by a strong set of external agency partners.

We are here to inspire more people to visit, join and donate to the Trust. We do this by managing marketing, communications, digital, social media and fundraising activity for the charity.

We manage the membership experience and our proud to look after over a third-of-a-million members who help support our vital conservation work as well as experience the best of Scotland by being a member of the Trust.

The directorate works closely with our regional colleagues at our properties and outdoor places to support them in their activities. This work includes ensuring that the uniqueness of each place is well communicated as well as being presented in the context of the wider Trust brand and messaging.

The directorate is formally based at the Trust’s HQ in Edinburgh but the nature of most of our roles lend themselves to working flexibly in terms of location, and affords ongoing opportunities to experience properties and places on a regular basis.

Director of Retail

Eden Scott is delighted to be working with the National Museum of Scotland Enterprises Limited in Edinburgh (NMSE).

NMSE is a wholly owned subsidiary of National Museums Scotland and provides support by gifting its potential profit to National Museums Scotland at the end of each financial year.

The company has departments in Publishing, Retail, and Hospitality & Events and an exciting opportunity has arisen to join the team in the role of Director of Retail.

This role will manage the Retail Division of NMSE, maximising sales and profit whilst observing the Vision and Values of the National Museums of Scotland ensuring high levels of customer care and visitor satisfaction.

This is a great time to develop retail for NMSE by identifying new opportunities and develop and plan the product range for the future.

Each of the Museums has a shop reflecting its collections and including specially commissioned replicas of items on display. They stock a selection of gifts from pocket money toys to hand-crafted scarves, glassware, designer jewellery and a range of books for both adults and children.

There are three shops in the National Museums of Scotland, stocking an extensive selection of imaginative gifts, souvenirs, toys and books. Other shops are to be found at the National Museum of Flight in East Lothian, the National War Museum at Edinburgh Castle and the National Museum of Rural Life in East Kilbride plus online shopping.

Key responsibilities of the role:
• To develop and implement a realistic and ambitious on-going retail strategy
• To set and achieve budgeted sales, profit figures and KPI targets
• To provide accurate reporting of business performance to the NMSE company board and attend regular board meetings.
• To manage and support the buying team, ensuring that a high-quality range of merchandise, relevant to each site within NMS is planned, sourced and stocked at appropriate levels to meet sales forecasts.
• To manage and support the Retail Manager, ensuring that high levels of customer service, visual merchandising and shop floor standards are maintained at all times.
• To ensure that systems and controls are in place in order to maintain accurate sales and stock records, including overseeing annual stocktaking and audits.
• To maintain excellent working relationships with colleagues within NMSE and NMS, ensuring that retail activities are aligned with strategic objectives of the entire organization.
• To manage and support the NMSE Product Development team in producing and maintaining stock of commercially successful ranges, drawing on NMS collections, image assets and public programmes. To support the continued expansion of the NMSE Product Development wholesale business, ensuring that high standards of service are maintained.
• To oversee the NMSE online shop, ensuring that content is developed, managed and marketed, and that service levels are maintained to meet customer expectations and industry standards.
• To manage GDPR compliance and other areas of governance across NMSE and be responsible for implementing the latest changes in guidance.
• To ensure EPOS system are utilized to their full potential, updating software / hardware as required, and compatibility with other IT based systems, in particular finance and ecommerce CMS (Shopify).
• Budget, instigate and manage Capital investment projects relating to Job refurbishments and expansions such as IT software, hardware purchases and new shop development.

Key skills and experience required:

We are seeking a retail professional with strong proven leadership and people management skills from a heritage, hospitality, tourism or high street retail background or similar. Applying candidates need to have:

• Broad experience in a retail environment, specifically in operations and merchandise planning / selection
• Experience of compiling and effectively managing significant budgets
• Significant experience with electronic point of sale systems (EPOS) and the features and benefits required of an effective system.
• Knowledge of best practice standards used in the retail industry.

This role offers an excellent competitive salary circa £50,000 and significant company benefits including 36.5 days annual leave, generous workplace pension scheme with a 12.5% employer contribution, eligibility to annual bonus scheme at 10% of salary and private medical scheme

Eden Scott is dealing exclusively with the NMSE on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online to Eden Scott or for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

EVENTS CO-ORDINATOR

Dynamic Earth is a unique and iconic visitor’s attraction; it is like nothing else on Earth. It’s a chance to experience the primeval forces of nature as they shaped our planet, to journey through space and time and even go on a 4D VENTURE around the world. You’ll be embarking on the interactive adventure of a lifetime – the lifetime of our planet. This means that you will be working in an exhilarating, interesting and engaging work environment.

SALARY £21,000 per annum

SUMMARY
Responsible for ensuring event enquiries are recorded in detail, planned effectively and well communicated to relevant departments. Assist in all aspects of the corporate hospitality sales function. Co-ordinate Christmas Party nights in December 2022 at Dynamic Earth.

KEY DUTIES
• Work closely with clients to ensure they are completely satisfied
with all aspects of the organisation of their event.
• Liaise with relevant departments to ensure the events run
smoothly both in terms of planning and ‘on the day’.
• Carry out site tours as required.
• Administer bookings thoroughly and efficiently, taking care to
adhere to the systems in place for dealing with enquiries /
bookings.
• Assist the Events Manager to produce detailed sales forecasting
information for the Commercial Director.
• Compilation of detailed function sheets for each event for
discussion at weekly sales/operations meeting.
• Attend weekly sales/operations meetings in order to thoroughly
brief the operations team on all events.
• Work with the Sales Manager and events team to ensure the full
potential of events business is met.
• Ensure the correct invoice procedure is used at all times.
• Contact events clients regarding feedback following an event.
• Work with all colleagues in a positive and constructive manner.
• Carry out any other duties to help ensure greater efficiency of
sales / events department.

CHRISTMAS ACTIVITY

• Work on Social Media sales plan to produce relevant social media
content for promoting Christmas alongside marketing team
• Work on Christmas e-mail shot campaign alongside marketing
team
• Conduct regular sales activity including follow up of potential new
bookings, chase calls to provisional bookings, promotional
exhibition stands to prospect new Christmas party night bookings
• Administer Christmas party bookings efficiently following the
systems in place for handling enquiries, taking bookings and
entering into the booking system
• Produce the function sheets for all Christmas party nights along
with table plans and liaise with suppliers and the internal team
• Provide a meet & greet service at all party nights throughout
December
• Carry out Christmas competitor analysis
• Produce and analyse event feedback questionnaires via survey
monkey
• Attend and contribute to the Christmas planning meetings

SKILLS/EXPERIENCE

Essential:
• Experience of organizing events within a multi-discipline
hospitality and events organization
• Ability to work effectively under pressure
• Proven ability to meet multiple tight deadlines and organize
concurrent projects
• Confident in building and maintaining business relationships and
positive rapport with clients
• Strong communication skills are essential, both written and
verbally
• Good time management and ability to prioritise
• Must be an excellent team player
• Ability to work unsupervised
• Experience using IT packages such as word excel and Microsoft is
essential

Desirable:
– Degree or equivalent level qualification or gained experience in a
relevant discipline
– Experience of an administrative role
– Experience of organizing events within a multi-discipline
environment

Additional Benefits
• Limited complimentary entry to Dynamic Earth for family and
friends
• Free staff car-parking
• 25% Discount in the Natural Selection Gift Shop
• Subsidised meals from the Food Chain Café
• Free entry to ASVA member Visitor attractions (subject to
conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel
• Staff Canteen (complimentary tea, coffee, bread)
• Matched company pension contribution of 5%
• Life assurance benefit of 4 times annual salary
• Critical Illness cover
• Confidential advice-line through Health Assured
• Annual leave entitlement of 34 days (including public holidays).

CLOSING DATE: Sunday 27th March 2022

TO APPLY: Send a covering letter and CV to james.gray@dynamicearth.co.uk.

Donor Relationships Officer

Culture Perth and Kinross is a vibrant cultural trust providing Library, Archive and Museum services across Perth and Kinross. We are currently working with our partner Perth and Kinross Council to deliver an ambitious and transformative new visitor attraction for the city of Perth which will house the Stone of Destiny and showcase the significant stories and public collections from the region.

We are seeking to appoint a skilled communicator with a track record of managing and building excellent customer and donor relationships to help us achieve our fundraising targets.

You will be passionate about the arts, culture and heritage sector and able to inspire passion and advocacy in others. You’ll also be engaging, confident, able to present well in-person and online, have exemplary administrative skills and be willing to always go the extra mile for our customers and supporters. Experience of working with CRM systems or in a cultural fundraising context is desirable but not essential.

The job will stretch, and challenge and you must be prepared to think on your feet and lead by example. In return we offer an inclusive, inspiring and flexible working environment; support to grow and develop and a vibrant and ambitious city to work in.

Further information can be found in the link below.

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Visitor Services Supervisor – Food and Beverage – Chef

Visitor Services Manager – Food and Beverage

Cafe Supervisor – Seasonal (Newhailes)

Cafe Supervisor

Cafe Supervisor

Head of Project Management

Deputy Data Protection Officer

Supporter Care Executive

CRM Manager

Director of Retail

EVENTS CO-ORDINATOR

Donor Relationships Officer

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