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Full Time

Café Manager

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Café Manager supporting the conservation of Threave Garden & Estate in Castle Douglas by generating income through food and beverage operations and delivering the highest standard of visitor experience for all visitors.

Threave’s wonderful garden has been created over the years by students of the Trust’s School of Heritage Gardening – and is a fine example of landscaped beauty. The garden is divided into a series of smaller gardens to showcase different styles, including a rose garden, rockery and walled garden.

Key responsibilities of the role:
• Overall responsibility for the management and delivery of the catering facilities at Threave Garden & Estate
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• Being visitor/customer focused by being visible, approachable and quick to exceed expectations in fulfilling customer needs

Key skills and experience required:

• We are seeking a commercial individual with experience of catering management across a similar operation such as a garden centre café, local restaurant or a catering operation in a historic/heritage environment
• Used to an ethos of target-driven assessment, with demonstration of results
• Previous experience in a customer facing, service environment
• Experience managing, leading, coordinating and developing a team with varying remits and professional competences
• Demonstrable skills in successful budget and financial management, combined with clear evidence of commercial awareness and previous sales experience
• Excellent interpersonal and communication skills and confidence in dealing with a wide range of staff, visitors and other stakeholders, with a friendly, confident, and well-presented

This role offers an excellent competitive salary within a range of £24,865 – £29,000 depending on experience and significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Visitor Experience Manager

Eden Scott is delighted to be working exclusively with one of Edinburgh’s visitor attractions who offer history walks and ghost tours.

They choose their Storytellers for their enthusiasm and skill – and never ask them to read from a script. Each one brings their own energy to the story, whether they’re telling you about Adam Smith, the father of economics – or the city’s rioters, rebels, torturers and murderers. The stories are all true – with no artificial jump scares or tricks on their tours.

They’ll take you deeper into the past than a bus tour or guidebook ever could. In the words of their Storytellers, they bring the city’s stories alive in rich, engaging detail. And whether you choose one of their history or ghost tours, you’ll see a side to Scotland’s capital that most visitors miss.

An exciting opportunity has now arisen to join their team as Visitor Experience Manager, they are seeking a lively, confident and responsible individual who delights in giving a 5-star visitor experience and nurturing their team to become and share their very best.

This organisation has a unique approach to looking after their team and everyone in their team is respected, encouraged and celebrated for the individual they are. They promise to work hard with their employees to understand and support them to be the best they can be.

Key responsibilities of the role:

• Lead as a positive, supportive member of their great team
• Responsible for 5-star visitor and team experience
• Communicate, support and work with Storytelling, Sales and Marketing teams to ensure a first class, visitor focused experience
• Involved in delivering all aspects of visitor facing and operational roles across the business
• Responsible for team and visitor safety and security
• Contribute to business planning and shaping of targets as a member of the Leadership Team
• Share ideas on how to improve the organisations service and develop new business
• Help drive the growth of the organisation in a positive, sustainable future as part of their dynamic team

Key skills and experience required:

• We are seeking candidates who have experience in a similar customer focused environment
• People orientated
• Support others to thrive to benefit themselves, their team, visitors and the organisation
• Positive and effective communicator
• Take ownership with positive and proactive approach to problem solving
• Calm under pressure
• Responsible, reliable and trustworthy

This role offers an excellent competitive salary circa £35k plus significant company benefits including many health & wellbeing and lifestyle benefits.

Closing date 5.00pm Tuesday 15th March 2022
Eden Scott are dealing exclusively with our client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or call Sally on 07776 662506

Event Sales Manager

Eden Scott is delighted to be working exclusively with one of Edinburgh’s unique venues and visitor attractions.

As one of the leading conference and gala dinner venues in Edinburgh, the venue attracts visitors from all over the world to prestigious business meetings, gala dinners, weddings and other innovative corporate functions in Scotland’s iconic capital.

An exciting opportunity has arisen to join the team as Event Sales Manager on a 12-month fixed term contract.

This role will join the Events Department and lead the team on growing the business. The Event Sales Manager will plan and lead sales activity within the department to deliver sales targets throughout the year. This is a key role within the organisation with responsibility for delivering one of the main income streams for the business.

Key responsibilities of the role:

• Work with the Commercial Director to ensure that all financial targets are met or exceeded
• Create and implement the Venue’s Sales strategy to achieve and exceed forecasted figures in Conferences, Meetings, Weddings, Gala Diners and other prestige events
• Research, identify and actively approach companies and organisations that have the capacity to book an event within the venue
• Ensure the team are motivated and focused on converting every sale
• Establish and maintain effective and positive relationships in the team and other departments
• Work with other venues and agencies to build and maintain business relationships
• Work closely with the Events Manager to coordinate activities of the wider Events Team to ensure:
• Excellent customer service is maintained throughout the process
• The team are working to maximise sales activities
• Efficient use of staff cover within the department
• Ensure the team remain sales focussed and motivated at all times
• Review and analyse the weekly and monthly reports highlighting any differences between actual and forecast sales
• Ensure competitor analysis is carried out regularly, and ensuring the team are aware of competitors and their facilities
• Organise and participate in client sales and hospitality events

Key skills and experience required:

• We are seeking candidates who have experience in a similar event sales environment in a large venue or hotel.
• Experience in managing a sales process & team would be highly desirable

This role offers an excellent competitive salary plus significant company benefits including Hybrid working, 34 days holiday per year and many more health & wellbeing and lifestyle benefits.

Eden Scott are dealing exclusively with our client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer in a stunning venue, please submit your CV online or call Sally on 07776 662506

Cook

JOB PURPOSE

To assist the Head Chef in the day-to-day management of the food services to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Assist the Head Chef with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• Intermediate Food Hygiene Certificate
• Preferably a recognised formal qualification in culinary arts

Skills, experience & knowledge

Essential

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
• Demonstrable experience as a chef in a minimum of 1 rosette Standard in preparing and producing food to a consistently high standard using fresh products and ingredients.
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Excellent communication skills (written and oral), including influencing/persuasion.
• Ability to work as part of a team and the ability to foster and motivate a team.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

SCOPE OF ROLE

Location
• The post holder will be based at the Home Farm Kitchen cafe at Culzean but will be expected to work across the other outlets at Culzean including the Eisenhower Apartment and at special events/functions when required.

Gardener

KEY PURPOSE

As part of the property team, assist with the conservation and development of the properties and gardens to ensure that Leith Hall and Estate are presented at the highest standards to its visitors and guests.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbsturf care; pest/disease/weed control; composting and soil improvement; hard-landscaping; path care) to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors;
2. As requested, assisting with education/interpretation activities such as introductory talks and guided walks;
3. Fostering positive relationships promote the work of the Trust, and actively seek opportunities to increase Trust membership;
4. On occasion, working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
5. Demonstrating self motivation, organizing, planning, and prioritizing and good time management;
6. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.
7. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
 Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Head Gardener;
 Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. Gardens department);
 Will have regular (daily) interaction with members of the public and guests of all ages and abilities;

Tools/equipment
 May be required to be a user of driven vehicles such as ride-on mowers;
 May be a frequent user of powered tools such as, mowers, strimmers, hedge-cutters;
 Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

Visitor Services Manager – Food and Beverage

JOB PURPOSE

You will be responsible for the operational delivery of the Food & Beverage experience at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall (Aberdeenshire South Cluster).

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will work closely with the sites Visitor Services teams and will be responsible for the visitor experience on a day-to-day basis when they are not present.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome on every occasion.
• You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;

Department specific – visitor services
• Managing visitor-related Food & Beverage areas, along with supporting wide team on site.
• Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.

Visitor Services Manager

JOB PURPOSE

The role is responsible for the development and operational delivery of all aspects of the visitor experience at Mar Lodge Estate National Nature Reserve (NNR.) Leading the teams responsible for holiday cottages, events, functions, learning experiences, and countryside visitor services, the role ensures consistent high standards of visitor service are delivered across the estate. The role will also be responsible for project management of major new visitor experience initiatives in the wider estate. In turn, this will help ensure that the property is financially sustainable. As a key member of the management team at Mar Lodge Estate NNR the role will work with the team to develop and deliver a visitor experience strategy, promoting good communication across the property and integrated service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets.
• Project lead for major visitor service initiatives including capital projects at Linn of Dee (£4 million,) Mar Lodge and Stables, Derry Lodge, and learning experience provision (subject to Board approval).
• Create a culture of ‘exceptional service, every time’.
• Driving the visitor experience at Mar Lodge Estate NNR to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions; striving to be efficient and ensure cost effectiveness in all aspects of the role.
• Ensure high standards of presentation across the property.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.

Ranger – Seabird & Marine

JOB PURPOSE
To monitor the population and breeding success of selected seabird colonies to gain a greater understanding of the status of the colony and the threats and issues affecting it will be gained. This information will help in the protection of the seabirds and increase our understanding of the populations and environment. To present and share this information in a way to increase knowledge and understanding within the scientific community and to engage communities in conservation

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 To monitor key seabird colonies include population, breeding success and feeding studies
 To collate cetacean and other marine sightings
 To collect, manage and collate biological information in a consistent manner compatible with Trust and national datasets
 To deliver a marine litter collection and monitoring programme and contribute to the national dataset
 To produce and disseminate results of monitoring, including monthly and end of season reports
 To contribute to other biological monitoring programmes as appropriate
 To liaise with boat operators and dive groups and develop a programme of marine recording
 To assist with visitor management and interpretation, including participating in the guided walk programme and contributing articles for the website and newsletters
 Work within the property’s ‘Safe System of Work’ (the system for managing Health & Safety)
 Contribute to the day-to-day management of the island, including: keeping public areas clean and tidy, packing/unpacking/loading/unloading of goods delivered, answering the telephone

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 A degree in a natural science subject or equivalent practical experience
Desirable
• Bird ringing/ handling desirable
Experience

Essential
• Practical experience of seabird population and productivity monitoring
• Experience of data collection and management and accurate report writing
• Demonstrable experience of lone working in a challenging environment in a safe manner and following procedures
• Competent user of Microsoft Office including Word, Excel, Teams
• Demonstrable experience of working in a small team and of interaction with a wide range of staff, volunteers, visitors, educational groups and other stakeholders.
• Practical knowledge of Health and Safety processes and procedures and the ability to work within these processes
• Working knowledge of Scottish habitats and species and of a range of ecological survey and monitoring techniques

Ranger

JOB PURPOSE
This post plays a crucial role in welcoming visitors from across the globe and acting as an ambassador for the National Trust for Scotland, building awareness and support for the charity leaving those you meet with a desire to respect, protect, and enjoy the special natural environment and an understanding of how they can help to contribute their support to the property.
The ranger post is responsible for day-to-day liaison with the local community including QinetiQ, contractors and boat operators to ensure appropriate information is communicated regarding safety, biosecurity and conservation and for reporting back on island activities to the Western Isles Manager
There will be a requirement for lone-working and with other staff and volunteers, on a variety of practical tasks to help achieve the high presentation standards expected of a World Heritage Site, National Nature Reserve, Site and Scheduled Area.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Providing a warm welcome to visitors and ensuring that information for a safe and enjoyable visit is communicated appropriately,
• Delivering the biosecurity plan and communicating its contents
• liaising with boat operators and using social media to enhance and reinforce appropriate information for the visitor journey.
• ensuring high standards of presentation across the property but specifically that the public areas are clean and presented to the standards expected by the Trust and for the maximum safety of and enjoyment by visitors
• Delivering activities compliant with the Trust’s Health and Safety policies and procedures, including the Safe System of Work (SSOW) and environmental policy and practices
• Establishing and maintaining good relationships with local communities; promote the Trust and actively seek opportunities to increase Trust membership
• Liaising regularly with the Western Isles Manager to ensure appropriate information is communicated
• Collect manage and collate information in a consistent manner regarding visitor numbers, cruise events, cash donations and any incidents or accidents.
• Delivering on site induction for volunteers, contractors and researchers as appropriate
• Managing volunteers work programme on a day-to-day basis

Chef

Purpose of the role

To assist in the day-to-day management of the Food & Beverage offer at Robert Burns Birthplace Museum, to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Ecologist

Purpose of the role –
The role’s purpose is to assist the management of Ben Lawers National Nature Reserve (NNR) by carrying out botanical and other biological monitoring, as part of an ongoing programme, to inform management.

Key Responsibilities:

1. Carrying out repeat monitoring of rare vascular plant species.
2. Carrying out other monitoring as directed.
3. Writing reports on the above as required.
4. Ensuring that all activities undertaken are compliant with the property’s Safe System of Work.

Scope of Role:

Botanical monitoring
 Carry out repeat monitoring of specified rare species at known locations on Ben Lawers SSSI (training in identification and method will be given).
 Assist with other monitoring and recording of key species and habitats if required.

People Skills
 Working closely with other property staff and liaising with other Trust staff as required (eg. Natural Heritage Adviser).
 Not a line manager may supervise and work with volunteers.
 Occasional interaction with members of the public of all ages and abilities.

Financial Management
 Not a budget holder and will be expected to liaise with the Property Manager (budget holder) prior to incurring any expenses and be mindful of effective management of Trust funds and resources.

Skills and attributes required for the role:

The Key Responsibilities above outline the core skills and experience the post-holder must have in order to fulfil the role. In addition, s/he should be able to demonstrate:

Essential
 A demonstrable interest in field botany.
 Competence in hillcraft, to work safely on steep ground, at up to 1200m and in varying weather.
 Physical fitness to work at high altitude and on remote parts of the property, on a daily basis.

Treasury & Investments Manager

JOB PURPOSE

This crucial new role has been created to support the long term sustainability of the National Trust for Scotland. Supporting the 10 year strategic plan you will be responsible for the leadership and management of the Income, Treasury and Funds related functions within the Trust. This includes the following key areas:

• Investment & Fund Accounting,
• Endowments, Restricted funds and Legacy Income,
• Accounting & Advisory Services,
• Developing new Treasury Policies and long term Cashflow Management models,

The role also involves ensuring that the Trust’s systems of financial and internal control relating to these areas, are operating effectively, and leading the development and implementation of best in practice processes / controls

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop and maintain appropriate policies, processes and procedures to ensure the Trust’s financial operations are compliant with all relevant legislation and regulations in particular in relation to Statutory Accounting standards. Will require liaison with external advisers to support compliance and submission activities. Focus will be on keeping these compliant, effective and efficient.
• Develop, prepare and present regular Treasury and Investment reports for Senior Management to aide decision making and monitoring of risk management strategies.
• Support the Investment Committee by preparing financial performance analysis on the Trusts investments.
• Identification, management, and reporting of financial risks through the Trust’s Risk Management Framework ensuring that appropriate governance, policies, procedures and financial controls are in place and carried out to effectively manage and mitigate risk.
• Working with and influencing the other Finance Managers and Senior Managers in other teams to ensure that the necessary processes and controls are developed and implemented.
• Active member of the Finance management team and will be involved in supporting cross-Trust initiatives and representing the Finance team in these.

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