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Full Time

Cook

Purpose of the role

Day to day management of the Catering Department at Newhailes stables cafe. To help ensure that all targets are met and that all visitors experience the highest level of guest satisfaction during their visit.

Key Responsibilities
• Support in the development of the Menu Cycle/Specification.
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.).
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high standards of Kitchen hygiene, cleanliness, tidiness and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets.
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE
Location
Newhailes Stables Cafe

People Management
• The Post Holder does not have direct line management responsibilities.

Financial Management
• Not a budget holder but responsible for the day to day management of stock

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE
You will be responsible for the operational delivery of the café, ice cream, retail and visitor services at Gladstone’s Land. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Responsibility for the supervision and delivery of the catering facilities at Gladstone’s Land.
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order
• Maintaining location cleaning schedules
• Adhering to the sale of alcohol legislation
• Retail, Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Security of the Property;
• Ensuring Apartements are up to our standards.
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required

Visitor Services Assistant

JOB PURPOSE
We are looking for an enthusiastic, motivated and experienced individual to join our food and beverage team at Gladstone’s Land.

Gladstone’s Land is in the heart of Edinburgh and is a popular tourist destination. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;

Buying Administrator

We are looking for a skilled administrator to join our hardworking office team. The primary function of this role is to provide comprehensive administrative support to the buying and publishing function of the company. There is scope for development into a more senior role within the buying team. If you have good attention to detail, work well to procedures and have strong IT skills, we’d love to hear from you.

Lomond Books is one of Scotland’s leading book wholesalers and are also publishers and distributors offering a unique and bespoke service to our customers selling books and a range of related products.

What you’ll be doing:

• Setting up and maintaining supplier/product database records.
• Placing purchase orders for out of stock products to fulfil customer back orders.
• Handling administration for replenishment stock purchases .
• Monitoring and following up out of stocks.
• Handling administration and reporting for distribution sales and royalties.
• Produce a range of supplier reports to required timescales.
• Processing goods in paperwork and managing delivery and invoice errors.
• Processing supplier returns.
• Manage administration of stock take process and associated queries
• Monitor incoming buying email inbox.
• Answering and fielding incoming sales calls on a rota basis.
• Processing orders from customers and the sales team on a rota basis.

See the full job description, person specification and company information on the We Are Recruiting tab on our website.

Weddings & Events Co-ordinator

Hopetoun House is arguably Scotland’s finest stately home. Built in 1699 for the first Earl of Hopetoun this stunning example of 18th century architecture remains a family home and is still lived in by the current Earl & Countess of Hopetoun along with their four children.

From Good Friday through to the last weekend in September Hopetoun is open as a 5 star visitor attraction and from October to March the house and grounds are closed to the public. The house and grounds are available for private hire all year round and offer a flexible and incomparable setting for exclusive events such as weddings, conferences, gala dinners, media location shoots and many more exciting events.

For more general information see www.hopetoun.co.uk.

The Role

A broad and challenging position that offers the right candidate a wealth of experience and opportunity to contribute, learn and develop in an exciting sector, set within a premier historic 5 Star hospitality setting.

The primary role is to sell, design and actively deliver approximately 20 luxury weddings per year.

Alongside this the role is responsible for administering and developing our renowned and key public event, the Hopetoun Christmas Shopping Fair, and other smaller in-house and third-party public events.

This role is responsible for providing the Director of Sales assistance in marketing these activities, and supporting the Visitor, Ranger and Education Teams in marketing theirs.

This role works alongside, supports and learns from the Senior Events Manager whose role focuses on corporate and incentive hospitality business as well as larger-scale third-party public events and filming.

Working as part of a small team the candidate must be sales focused, energetic, enthusiastic, highly professional and above all a strong ambassador for the Hopetoun brand.

This role has 4 core responsibilities as follows:

Sales

Ultimately the candidate will be the first point of contact for all wedding enquires and therefore must be able to sell Hopetoun as an exclusive use events venue. The candidate should be able to anticipate the clients’ needs, create personalised creative proposals and follow up on these sales leads in a timely manner following all office procedures. Site inspections are actively encouraged in order for the client to see the scale and grandeur of what Hopetoun can offer and the candidate must have previous experience of converting live enquires. In the short terms virtual tours will be offered. The candidate must be confident delivering online live tours.

Event Planning

The candidate must be able to plan events with confidence and provide accurate and detailed functions sheets so that lines of communication are kept strong between all departments. Above all the candidate must be confident in managing client expectations and working together to create high level events.

Event Delivery

As the onsite venue contact to represent Hopetoun on the day / evening of the event, the candidate must be completely confident in running small and large scale events bringing together many different suppliers. Working on such prestigious events the candidate must be able to work well under pressure and remain calm. Working in an historic building and most of all a family home, the candidate is responsible for protecting the house and the contents within it so communication with external suppliers is key. The candidate must also be capable of managing a small team of event stewards to ensure that the event runs to the high standards expected at Hopetoun so that our reputation for quality is upheld.

Marketing

Ideally the candidate will have some experience of managing company social media accounts on a day to day basis. The successful candidate will work alongside the Director of Sales & Marketing in order to manage social media channels and website content across all areas of Hopetoun.

We are looking for someone educated to degree level, with at least 1 years’ experience in both event sales and event delivery in the luxury venues market. Applicants must be able to:

Work well within a small team and under pressure
Take a sense of ownership
Prioritise workloads in a fast paced environment
Manage time and differing workloads effectively
Multitask and manage a number of bookings at different stages along the sales journey
Take accountability
Show initiative
Think logically
Work with minimum supervision
Maintain a positive attitude both internally with colleagues and externally with clients
Deliver a high level of customer service and exceed client expectation every time
Demonstrate excellent communication skills internally and externally
Possess strong customer relationship skills
Operate CRM systems (preferably KX)
Show genuine desire to develop the business at Hopetoun and create seamless events
Usual working hours are Tuesday – Saturday 9-5, however when delivering events, you will be expected to work variable shifts. Time off in lieu is given for evening and weekend event delivery duties. During peak wedding season (May – October) the candidates work pattern will most likely be Tuesday – Saturday however weekends off can be allowed for annual leave.
The Package

Salary c. £21,00 – £24,000 (DOE)
We offer 29 days paid holidays (including Bank Holidays), plus a discretionary 3 additional days at Christmas.
2 weeks off over Christmas & New Year
Pension contributions
Discount in the Stable Kitchen Restaurant during open season
Discount at the Hopetoun Farm Shop
Various other company benefits
The candidate must have their own car and hold a full clean driver licence as travel to and from Hopetoun is required.

to apply please send a copy of your CV to events@hopetoun.co.uk.

Deadline for applications is Friday 25th March.

Please note that we are unable to acknowledge all applications, only those selected for interview will be contacted ahead of the closing date. If you have not been contacted within four weeks, you have not been selected for interview. Only those with a right to work in the UK will be considered.

Please no recruitment agencies.

The Hopetoun House Preservation Trust (Scottish Charity Number SC009760), Hopetoun House, South Queensferry, EH30 9SL

Brand Home Lead Guide

Brand Home Lead Guide
Talisker Visitor Centre
Permanent, Full-Time

 
Closing Date – 3rd March 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 

About the Role 

We have an outstanding opportunity to join our dedicated team at our Talisker Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Regular
Primary Location:

Talisker Visitors Centre

Brand Home Lead Guide

Brand Home Lead Guide
Lagavulin Visitor Centre
Permanent – Full-Time – Annualised Hours  

Closing Date – 19th March 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an amazing opportunity to join our talented team at our Lagavulin Visitor Center as a Brand Home Lead.

As a Brand Home Lead, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Regional Brand Home Manager with all operational activities relating to the experiential, bar and retail offerings.

You’ll act as a Key Holder and will be responsible for the opening and closing of the Brand Home and manage both the safe and till for banking purposes as well as being responsible for stock control.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver world-class standards of customer service and exceptional and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and KPI’s.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Regional Brand Home Manager with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

Are you driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading world-class teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the determination to achieve targets and performance indicators whilst subsequently leading the team daily to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be great if you had an understanding of Microsoft office or similar applications however this is not essential

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Regular
Primary Location:

Lagavulin Visitors Centre

Brand Home Lead Guide

Brand Home Lead

Oban Visitor Centre   

Permanent – Full-time   

Closing Date – 31st March 2022

   

About Us   

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

  

Feel inspired? Then this may be the opportunity for you.   

 
About the Role     

We have an outstanding opportunity to join our hardworking team at our Oban Visitor Center as a Brand Home Lead.

As a Brand Home Lead, you’ll be vital to the day-to-day management of the Brand Home Visitor Centre. You’ll contribute towards leading our teams for everyday success.

Our Brand Homes showcase to the public who we are and what we do. You’ll drive the performance of the Brand Home and ensure that the team deliver outstanding standards of customer service and exceptional and memorable visitor experiences. 

As well as providing collaborative support to the Assistant Managers with operational and facility management activities, you’ll act as Operational Supervisor responsible for the opening and closing of the Brand Home, supervising both the safe and till for banking purposes as well as being responsible for stock control.  

You’ll provide support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.  

Not only will you support the Assistant Managers in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition. 

About You 

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and driving excellence within your team?  We certainly hope so!  

We are looking for someone with experience inspiring outstanding teams to deliver whilst ensuring excellent customer service. You’ll bring your leadership, inclusivity and strong collaboration into your ways of working and ensure everyone is working with a customer first approach. Recent F&B/Hospitality/Retail managerial experience would be an advantage.

You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with contractors and customers as well as key partners. 

  

You’ll be experienced working towards targets and have the ambition to achieve necessary targets whilst subsequently encouraging the team daily to work towards these targets.   

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not essential.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Assistant Experience & Events Manager

Assistant Experience and Events Manager
Oban Visitor Centre
Permanent – Full Time

Closing date – 15 March 2022

About Us

This is a chance to be involved in a bold and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers.
Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility.
If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

Feel inspired? Then we may have the opportunity for you.

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking.

The Assistant Experience and Events Manager will have a strong overall understanding of rostering large teams, leading various front of house sectors and have a strategic approach to help develop and build all Experience operating procedures to ensure our guests leave with an unforgettable experience. With a customer first mentality, you will be responsible for the smooth operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with strong management experience within a high-end visitor experience/hospitality business/events operation where elite service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial performance indicators and be able to implement processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and use strong management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success. You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Worker Type :

Regular
Primary Location:

Oban Visitors Centre

IT Support Officer

Working as part of a small flexible team, the IT Support Officer role supports the provision of technology across the organisation through the management of systems and provision of support to a wide user base. Working well as part of the team is as critical as knowledge of the systems.

Key responsibilities:

• Work as part of the IT Team to operate and manage IT, digital and audio-visual technologies in support of the visitor experience and operational activities of NGS.
• Support users in the use of IT, digital and audio-visual technologies.
• Provide first, second and third-line support for all IT and digital services (including desktops), applications, infrastructure, AV support and telephony).
• Manage and respond to service desk calls (incidents, service requests, and change requests) in line with agreed service management processes and defined service levels.
• Diagnose and resolve applications, system, network and desktop related queries, problems and faults.
• Promote IT best practice to all, offering advice on application and technology usage and IT Policy.
• Maintain data confidentiality at all times and abide by all NGS and associated external policies and procedures
• Install, maintain and dispose of standard hardware and peripherals in accordance with NGS and associated external policies and procedures.
• Install, configure and support physical and virtual desktop application software.
• Administer, configure and maintain key IT and digital systems as necessary.
• Manage and maintain desktop builds and software packages for remote deployment/installation.
• Manage and maintain desktop application security through updates and patching.
• Develop and evaluate new builds, applications and hardware.
• Ensure technical and user documentation is correct and relevant and update where required.
• Assist with IS/IT Projects and developments within the department
• Provide advice and manage IT departmental hardware, software, services and solutions.
• Undertake IT infrastructure and directory services administration & management where required.

Groundsperson

• To maintain all areas of lawn and gravel within the grounds of the Castle and Walled Gardens to a high standard, repairing damage to lawns and edges as necessary.
• To prepare and implement annual lawn management and renovation programmes.
• To maintain areas of long grass within the grounds, strimming as and where necessary.
• To maintain the pathways throughout the grounds.
• To manage and maintain machinery and equipment, arranging repair as necessary keeping an accurate log and ensuring machinery is kept clean & tidy generally in good condition.
• To keep lawns and pathways clear of leaves using leaf blowers, clearing twigs and branches, collection and disposal of as necessary.
• To regularly spray weeds on hard standing areas, gravel and for lawn care, ensuring health & safety guidelines for working with pesticides are strictly followed, (training provided if spraying certificates not held)
• To check and empty ash bins, rubbish bins and carry out litter picking both within and outside the garden walls where necessary
• To manage own time with regards to work and events schedules, especially when an outdoor public event is arranged.
• To assist in the Walled Gardens when unable to carry out grounds duties due to inclement weather during winter months.
• During winter months ensure roads within the Estate are clear of snow and/or frost by salt spreading, responsible for arranging salt deliveries as and when necessary
• To manage own budget set in conjunction with the Head Gardener.
• To keep the workplace tidy and orderly to ensure a safe working environment and a tidy space to maintain machinery
• To be adaptable and able to work both on your own and within a team.

Qualities you will possess

• Passion for what you do
• Attention to detail and extremely motivated
• Positive and friendly with a “can do attitude”
• Ability to prioritise and organise
• Proactive

• Confident to make decisions and to stand by them
• Excellent communicator
• A sense of fun!
• Take responsibility for yourself

What do you need to be successful?

• Relevant qualification or minimum of 3 years’ experience
• Working knowledge of ride on and pedestrian mowers, tractors, towing trailers, strimmers and leaf blowers
• Able to demonstrate affinity with machinery, repairing and maintenance.
• A positive mindset with a passion for your work, plants, grass and trees
• Able to demonstrate you are a team player, yet also happy to work on your own for long periods of time

Desirable
• PA1/PA6 spraying certification
• Chainsaw ticket

How to Apply
If this post interests you please apply in writing to:

Ms L Pearson
Roxburghe Estates Office
Kelso, Roxburghshire
TD5 7SF

E-mail: lpearson@floorscastle.com

Electrical Engineering Officer

You will assist the Building Services & Energy Manager by taking operational control and management of the Operation and Maintenance contract for electrical engineering services across the estate of the National Museums Scotland. Qualified to HND level (or equivalent) in electrical services, complemented with a high level of practical and theoretical knowledge of estates electrical services, you will be able to apply your technical knowledge to the management of the plant operation and maintenance of the estate. You will have knowledge and experience of technical aspects of electrical services and of Health and Safety requirements. A proactive manager of contractors and budgets, you will actively contribute to, and coordinate small works projects, will be able to prepare reports and liaise effectively with a range of client stakeholder staff across the
estate.

Working across all sites with National Museums Scotland in the provision of estates services delivery, you will be required to participate within the department emergency oncall rota, providing emergency protection for National Museums buildings and estate.

A driving licence is essential.

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