Full Time

Events & Activities Supervisor

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

In this new role you will provide comprehensive administrative support for our Events and Activities Team as well as providing a friendly welcome to our Fort Douglas visitors. As well as dealing with summer camping and events, you’ll be responsible for overseeing our adventure playground, including opening & closing procedures, daily safety checks and daily cash reconciliation. With an organised approach and an eye for detail, you will coordinate event and activity bookings, respond to enquiries and provide general assistance to the wider visitor services team.

• Are you enthusiastic and able to use your initiative when required?
• Can you demonstrate excellent communication and customer service skills to comfortably engage with a wide range of visitors?
• Do you have a ‘can-do’ attitude and flexible approach to work?

Regular weekend working is required. Candidates should be able to demonstrate strong admin and computer skills.

Interested? To apply please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 28 February.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Booking Office Manager

Job Opportunity to join the Waverley Team

Waverley Excursions Ltd., which proudly operates Paddle Steamer Waverley, is seeking to appoint a Booking Office Manager to oversee the company’s booking office, develop group and private hire business, and, in particular, to deliver a high standard of customer service.

The Booking Office Manager will work closely with the Customer and Onboard Services Manager to ensure the smooth operation of the passenger business. The successful applicant will have customer service experience.

This is a great opportunity for someone who is looking to gain wider experience. You should be well organised, have good people skills, be flexible with an ability to rise to the challenge when the unexpected happens.

This position is based in Glasgow though attendance on board Waverley will be required. This is a unique role working with the dedicated team who manage and operate Waverley. Everyone in the team helps in whatever capacity necessary to ensure that the demands of the business are met. Flexibility and commitment are essential for this role.

Ideally Candidates will be:
– Educated to a high standard
– Self-motivated with strong organisational and prioritisation skills
– Excellent communication skills, able to write in an engaging manner to suit a variety of audiences
– Ability to manage own workload and multitask
– Ability to work flexibly as a team player in a busy environment
– Ability to process and interpret complex information
– Prepared to learn new skills and assist within other areas of the business
– Competent in the use of Microsoft Word & Excel

The Role of Booking Office Manager within Waverley:

As the Booking Office Manager you will be responsible for all aspects of bookings and processing ticket sales. You will ensure high standards of customer service and be supported in the role by the Customer and Onboard Services Manager.

Responsibilities include:
– Operating the booking office – handling enquires, taking bookings
– Supervising bookings to produce accurate passenger traffic numbers
– Reconcile daily sales
– Dealing with group bookings and securing new business
– Ensuring customer satisfaction and handling feedback

This is a full-time position based at our office in Glasgow (G3 8HA) with a requirement for occasional travel. Working hours are 9am-5pm (winter), 8:30am-5:30pm (summer season) with some flexibility as the position requires. Annual holiday entitlement of 25 days and 10 set public holidays. There will be a requirement to occasionally sail on Waverley to ensure you fully understand the business and customer base.

The salary for this post will be in the region £22k-£25k dependent on prior experience.

How to Apply:
If you can offer the required experience, commitment and enthusiasm to work in a busy office environment please send a CV with covering letter giving your current position and salary to info@waverleyexcursions.co.uk

Closing date for applications is Wednesday February 23, 2022.The interview for this position will take place in Glasgow on Friday March 4, 2022.

Events Supervisor

Role Summary

Conifox is a family-owned business situated on the outskirts of Kirkliston. We operate a large outdoor Adventure Park and a newly completed indoor Activity Centre. Our Adventure Park opened in 2015 and offers a great space for families to enjoy, with picnic benches, BBQ and lots of fun activities to explore, from crazy foot-golf to go-carts, bouncing pillow to sandpit. There is something for everyone to experience. The Activity Centre boasts a large adventure play frame, a toddler play frame, a toddler role-play town, 3 party rooms, a 200-capacity function suite and a 400-seater café selling the best freshly prepared food. There are facilities for large-scale events, which can cater for up to 4000 visitors. Complete with this £2million investment, Conifox is set to become a destination venue for events and recreational activities both locally and across Scotland.

We are building a team to deliver our new events strategy, creating a high-quality experience for all the family. The Events Supervisor role is crucial in the operation of our events and the supervision of the team. Overseeing the day-to-day delivery of our events, they will ensure a safe and enjoyable experience for all of our visitors.

Duties & responsibilities

Supervision of event areas and smaller events
First point of contact for client and visitor enquiries during events
Setting up and closing down of events
Assisting the Event Manager and Assistant Event Manager with the planning, preparation, and delivery of all events
Supervise Event Assistants during event delivery and set-up
Attending briefing sessions for upcoming events

Being aware of all safety and operational event procedures

Qualifications

2 years plus experience within the events industry at a supervisory level
Experience of working flexibly within a team

Skills

Excellent communication skills, both oral and written
Excellent interpersonal skills (including the ability to work well with staff at all organisational levels)
Results oriented: target and deadline driven
Demonstrable knowledge and interest in the tourism and events sector
Applicants must be able to work weekends, school holidays and evenings as required

To apply, please contact Deborah Gammell at Deborah@conifox.co.uk

Assistant Events Manager

Role Summary

There are facilities for large-scale events, which can cater for up to 4000 visitors. Complete with this £2million investment, Conifox is set to become a destination venue for events and recreational activities both locally and across Scotland.

We are currently building an Events Team to deliver our new events strategy, creating high-quality experience for all the family. The Assistant Events Manager will play a vital role in assisting in the planning and delivery of this strategy. They will oversee a high performing team and ensure the delivery of commercially successful, safe and enjoyable events.

If you would like to work in a stunning rural setting and make the lifestyle choice to join a rapidly growing family business with all the inherent dynamics of a small team, we want to hear from you!

Duties & Responsibilities

To directly assist the Event Manager with the implementation of the event strategy
To manage events operationally to ensure exceptional levels of service are achieved.
Coordinate daily event service operations
To implement and monitor service standards, standard operating procedures, and all housekeeping during events
To establish a visible and accessible management profile in order to foster good relations and to provide support, advice and assistance to all staff and visitors
Manage, coach, and motivate events staff
To liaise with the wider Conifox Adventure Park Team, ensuring the smooth operation of all events
Support the correct administration of events and liaise with various internal department
Attending operational meetings as required
To assist where necessary with response to customer enquiries
To understand and have a working knowledge of all current Health and Safety legislation and Licensing regulations
Undertaking and documenting risk assessments for events, ensuring risk assessments are distributed to required department procedures
Carry out any other duties as directed by the Events Manager

Qualifications

Degree in a relevant subject
2 years plus experience of managing events
Experience of working flexibly within a team

Skills

Excellent communication skills, both oral and written
Excellent interpersonal skills (including the ability to work well with staff at all organisational levels)
Highly organised and detail oriented with demonstrated ability to manage multiple priorities and projects, and to meet deadlines in a fast-paced environment
Results oriented: target and deadline driven
Good computer skills including proficiency in Microsoft Office Suite
Demonstrable knowledge and interest in the tourism and events sector
A good working knowledge of event licencing and health and safety
Applicants must be able to work flexibly over weekends, evenings, and school holidays

For more information and to apply, please contact Deborah Gammell at Deborah@conifox.co.uk

Botanics Trading Company Ltd – Shop Manager

Full Time position based in Edinburgh (37 hours per week working across 5 days)

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future’. All profits raised through its retail operations support the important research work of the garden. The garden is embarking on an ambitious capital project – Edinburgh Biomes – to redevelop its glasshouses over the coming years. There are two shops at the Edinburgh site: the recently refurbished main shop in the John Hope Gateway and an exhibitions shop at Inverleith House as well as shops at each of its regional gardens.

We have an exciting opportunity for a Shop Manager based at our Edinburgh site. you will be responsible for the leading, managing and supporting a retail team of around 10-12 staff, driving sales and profitability, working with the management team on seasonal planning and ensuring the smooth running of the retail operation and the delivery of 5-star customer service. You will also be the key point of contact for the retail teams at our regional gardens in relation to operational matters, staffing, stock replenishment and visual merchandising and will conduct seasonal site visits.

Candidates should possess strong organisational and leadership skills and have proven experience of managing and motivating staff in a retail setting, as well as delivering 5-star customer service, driving sales and delivering excellent visual merchandising standards. A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives is essential.

Further information on the Shop Manager role can be downloaded from our website https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Applications should be made by way of CV and a covering letter which outlines your experience and suitability for this post and should be sent to the HR Department at The Royal Botanic Garden Edinburgh, 20a Inverleith Row, Edinburgh EH3 5LR or recruitment@rbge.org.uk 5pm on Friday 4^th March 2022

Visitor Services Manager

Eden Scott is delighted to be working with Stair Estates, a diversified rural estate in Stranraer in southwest Scotland with a varied let property portfolio; in-hand farming, forestry, tourism and country sports enterprises.

The Estate rental portfolio comprises let farms, grass park lets, cottages, industrial premises and telecoms and renewable leases. In-hand enterprises include forestry, country sports, Castle Kennedy Gardens, and events at Lochinch Castle.

A new role has been created to focus on Castle Kennedy Gardens and we are seeking a Visitor Services Manager to join the team and play a pivotal role ensuring that the management objectives of Stair Estates are achieved through excellent customer service, and with delegated responsibility for tourism, catering, retail, events, and duty management and will be the “face” of Stair Estates to visitors and suppliers.

The position is primarily responsible for delivering the highest standard of visitor experience for all visitors to Castle Kennedy Gardens where they will ensure the efficient and profitable running of Castle Kennedy Gardens Shop, Plant Centre, and Tea Room as a successful commercial enterprise and consistent with its status as a 4* Visitor Attraction.

The role involves leading and managing a small team of staff, managing performance, recognising training needs and potential where appropriate.

Responsibilities include day to day management of the Shop, Tea Room and Plant Centre, and as line manager to the Shop and Tea Room staff. Strategic, creative, and financial management of the gift shop and tearoom, ensuring that innovative ideas and current trends in catering are being delivered, manging the till and stock, generating weekly report, and constantly looking at ways to maximise income through effective purchasing and creative merchandising.

The role will be responsible for all aspects of the visitor experience for individual and group visits, and will involve regular monitoring of customer feedback, mystery visitor and Visit Scotland audits and the development of suitable action plans depending on the results.

The position will assist with the annual marketing programme, working where appropriate with internal and external marketing support, reporting to the Estate Factor and the Owners, the Earl and Countess of Stair.

As the role develops there is scope for the post holder to take over responsibility of managing and developing the visitor experience at the Holiday Cottages working closely with Housekeeping and the Properties Manager, take responsibility for managing the visitor experience for a varied programme of sporting activities and be responsible for planning, implementing and reviewing a wide range of annual events.

Skills and experience required:

• Experience in retail and visitor services sectors, ideally within another Visitor Attraction, Hospitality, Tourism or similar operation.
• Experience supervising and motivating staff
• Ability to demonstrate good health and safety awareness
• Excellent written communication, copywriting, and proof-reading skills (blogging, vlogging and social networks)
• A good understanding of public expectations of a garden attraction
• An appreciation of marketing, promotion and the influence of social media
• An enjoyment of rural life and working on an Estate
• Full driver’s license is required

Salary is up to £30k dependent on skills and experience plus company benefits.

Accommodation is available in a two-bedroom cottage with garden at a very reasonable rate and re-locating candidates will be offered this property or another rent free for the first three months.

Eden Scott is dealing exclusively with this client on this vacancy so if you are keen to join this rural business, please submit your CV online or for an informal chat please call Sally on 07776 662506.

Visitor Centre Assistant

What Makes This a Great Opportunity?

With two centuries of family heritage, Beam Suntory is a world leader in premium spirits. As a truly global business, we bring together the best of our culturally diverse heritage. We value both agility and long-term thinking, we share a collective commitment to excellence and a dedication to craftsmanship, and across borders and roles, we collaborate to delight our consumers responsibly, and contribute to a more sustainable society for all of our stakeholders.
 
Our Vision is Growing for Good and our mission is to be the world’s most admired, fastest-growing premium spirit company. We’re a business that runs on responsibility, integrity, ambition and drive, and we celebrate exceptional performance. We welcome our people to dream big and tenaciously pur-sue ambitious goals – we call it our Yatte Minahare Spirit.
 
But perhaps most importantly – we value difference, and we appreciate what each of us can contribute. We inspire each other, and challenge ourselves to innovate, improve, advance new ideas and try new things. We create endless opportunities to Unleash Your Spirit every day in a culture that is charged, creative, challenging and fun.

The spirits industry is an exciting, dynamic and fast-paced business. Beam Suntory is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.
Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Auchentoshan to visitors and industry colleagues from all over the world.

Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.
Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for deliver-ing a world class premium brand experience that will enhance the brand image and deliver value to the business.

Role Responsibilities:

• Learn the history and heritage of the distillery and be able to communicate this to visitors.
• Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
• Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
• Host all levels of tours of the distillery, delivering high standards of customer service.
• Responsible for opening and closing premises.
• Assist with stock takes and counts.
• Daily banking and reconciliation.
• Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
• Work closely with the Visitor Centre Manager to define annual goals/objectives.
• Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
• Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.

Qualifications & Experience:

• Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
• An in-depth knowledge of Beam Suntory brands and the company values.
• Charismatic, possessing the ability to educate and inspire through storytelling.
• Previous experience within the hospitality, retail and/or tourism sector is desirable.
• Drive and passion for delivering excellent customer service and experience.
• Excellent communication and interpersonal skills, with a ‘’can do’’ attitude.
• Have good listening and questioning skills.
• Good knowledge of Microsoft Word, Excel and PowerPoint.
• Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
• Strong drive and desire to succeed with high levels of energy, focus and ambition.
• Ability to multi-task in a demanding environment.
• Current Driving License

Visitor Services Manager

We are looking for an experienced and talented customer focused manager to join us at our fantastic property, Crathes Castle.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

Standing against a backdrop of rolling hills and set within its own glorious gardens, Crathes Castle is every inch the classic Scottish tower house – and a fantastic day out for all the family. Inside you’ll find a labyrinth of cultural history, from family portraits to fine antique furniture. The walled garden is a wonderful jungle of history, split into eight sections that encompass every green delight imaginable a sculpted topiary, soft herbaceous colours and modern exotic blooms. There are a range of waymarked and clearly signposted trails.

JOB PURPOSE

You will be responsible for the operational delivery of the overall visitor experience within Crathes Castle and the wider Estate.

Delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is property fully sustainable.

Your vision and drive will continue to build on our current , from creating fresh visitor numbers, bringing fresh ideas to showcasing our site to a wider audience, to handling initial enquiries and delivering memorable visitor experiences. Ultimately ensuring Haddo House is recognised as a first-class visitor attraction.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the division as well as a joined-up service provision.

Ranger

JOB PURPOSE
To combine responsibilities on nature conservation, visitor services, learning and community engagement to help deliver the strategic objectives of the property and wider National Trust for Scotland.
Protect the landscapes in our care and associated marine habitats as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change. Enable more people to experience more heritage more often, get more out of it & put more back into it. Use evidence and practice from our natural heritage properties to support our voice in national debates advocating for natural heritage. Work with communities living on or close to our land or with an interest in our land so that they collaborate with us to help achieve our natural heritage outcomes. Protect the built and archaeological heritage in our care and use them to help us explain the “habitats” outcome and achieve the “visitor’s” outcome.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work with direct implementation yourself and by overseeing the work of others such as your team, contractors, volunteers, and other colleagues:
Visitor Services
• Provide information to visitors to encourage more visitors and help people get more out of their engagement with natural heritage and give more back to it including “upselling” (e.g.: of membership) using face to face and by other means of interaction such as social media.
• Maintain countryside estate infrastructure at small, day to day scale (e.g. paths, gates, signs, vegetation management) to achieve ecological, visitor services and safety outcomes.
• Develop and deliver a program of events and assist with property events.

Visitor Services Manager

JOB PURPOSE
To provide operational coordination and supervision of visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.
Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Housekeeping, maintenance and safety and security of the Property and grounds
• Liaising with contractors on projects and works on site
• Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property
• Public engagement on site whilst carrying out duties
• Hosting of talks and walks and exclusive groups including weddings
• Monitoring and maintenance of car park machines as the main source of income (if applicable at site)
• Creation of charcoal and other retail goods (if applicable to site)
• Feeding of birds (if applicable to site)
• Driving the visitor services experience to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required;

Gardener

PURPOSE :
To assist the Head Gardener in the conservation, care and presentation of the property’s gardens and policies..

KEY RESPONSIBILITIES:
• Assist with the conservation, maintenance and development of the garden, and historic designed landscape within the context of the Trust’s policies and standards such that its conservation as natural/cultural heritage is not compromised. This includes lawn care and turf maintenance, pest and weed management, watering, pruning and planting;
• The care of tools, machinery and garden furniture or ornaments;
• Assist with the implementation of work plans within the context of the Garden Schedule, ensuring that daily maintenance, cyclical and one-off projects are achieved on time and to the agreed standards;
• Assist the Head Gardener working with volunteers and resources across the property;
• Assisting in the provision of an attractive and highly-presented amenity for general visitors with concern for their health and safety, paying special attention to the needs of disabled visitors;
• In the absence of (or at the request of) the Head Gardener, assume general responsibility for the security of the garden and supervision of garden volunteers;
• Be responsible and accountable for the implementation of the Trust’s Health & Safety Policy at the property, being mindful at all times of the health and safety of self, staff, volunteers, and visitors;
• Occasionally duties include welcoming/processing visitors and selling plants and gifts from the shop;
• Some weekend duties are required.

Visitor Services Supervisor – Retail and Admissions

JOB PURPOSE
To provide operational coordination and supervision of retail, admissions, visitor services, and events at Culross Palace in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
A key aspect of this role it to support the commercial performance of the retail offer at Culross Palace by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of Culross Palace.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

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Events & Activities Supervisor

Booking Office Manager

Events Supervisor

Assistant Events Manager

Botanics Trading Company Ltd – Shop Manager

Visitor Services Manager

Visitor Centre Assistant

Visitor Services Manager

Ranger

Visitor Services Manager

Gardener

Visitor Services Supervisor – Retail and Admissions

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