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Full Time

JOB PURPOSE

As part of the Estate team you will be responsible for the maintenance and upkeep of the Estate in accordance with the Mar Lodge Estate management plan. To deliver all aspects of ground, building and vehicle maintenance at Mar Lodge Estate to a high standard. In addition, actively participate in management of the estate woodlands, tracks and footpaths. To be the public face of the National Trust for Scotland whilst working on the ground.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Undertaking a range of forestry and woodland operations ensuring risk assessments are carried out in accordance with the safe systems of work. Work will include thinning, felling and extraction, co-ordinating the safe operations of outside forestry contactors and overseeing the works.

• Undertake ground maintenance to maintain the policies and garden areas to include grass cutting, fencing, spraying, track and footpath maintenance.

• Undertake building maintenance to maintain Mar Lodge and 3 holiday cottages/basecamp in excellent condition to include plumbing, joinery, painting and decorating. Also carry out maintenance work to office/workshop areas.

• Biomass plant upkeep and maintenance including:- ensuring the smooth running of the heating system, year round monitoring of the woodchip levels, woodchip management, daily monitoring of the boiler and efficiency.

• The maintenance and use of vehicles and machinery equipment. You will be responsible for vehicle/machinery use and maintenance inc: off-road vehicles, ride on mowers, compact and agricultural tractors, tractor mounted forwarding units, telehandler, ride on and sit in ATV’s, skid steers ATV’s. You will also play a lead role in the maintenance, repair, servicing, record keeping and pre mot checks of all the above vehicles to ensure the safe operation of vehicles and plant which contributes to the smooth running of the estate.

• Attending to any administrative needs of the job (e.g. tree safety inspections, health and safety documents, HAV forms) in a timely and efficient manner.

JOB PURPOSE

This role is responsible for the planning and delivery of all practical land management activities on Mar Lodge EstateNNR, including Estate & Building Maintenance, Forestry, Deer Management & Commercial Stalking, and the Estate Ranger Service. Leading a multi-discipline team of staff, the role is responsible for translating strategy through the management plan, into practical delivery across the entire property. As a key part of the management team, the role will actively contribute to the development of future strategy on the Estate.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead the teams managing all practical land management activity, with accountability for:

o Deer Management & Commercial Stalking/Shooting
o Buildings Maintenance & Compliance
o Estate Infrastructure including tracks, bridges, footpaths, fencing, car parks etc
o Forestry
o Ranger Services

• In conjunction with the Operations Manager, plan, develop and deliver capital projects of significant scale.

• Actively contribute to strategy and management planning for the UK’s largest National Nature Reserve.

• Financial planning/delegated budget management and accountability across the above areas of operation

• Manage a diverse range of stakeholder interests both internal and external, ensuring that the long term goals of the estate are communicated effectively, protecting the reputation of the Estate, and enhancing the reputation of NTS.

• Develop and deliver “Visitor Safety in the Countryside”; You will identify and manage risks in line with NTS policy and procedure and within the framework of Managing Visitor Safety in the Countryside. You will take responsibility for the actions of you and your team, ensuring a safe and secure working environment, compliant with relevant legislation.

• Monitor and report activity against the Mar Lodge Estate Management plan and report on work plan delivery against KPI’s.

• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

• Instruct and manage contractors to ensure works are completed as specified, within budget and on time.

CONTEXT

Dating back to 1675 this meticulous walled Garden a sight to behold. With almost six miles of clipped box hedging, sculptures and built heritage set within several acres of Woodlands it is one of the best loved gardens in Scotland.

Situated within Pitmedden House is a busy traditional Tearoom, popular with locals and tourists alike. With additional seating outside to be enjoyed during the warmer months.

Pitmedden Garden also boasts a Farming Museum and a traditional Farmhouse, stables and Bothy.

JOB PURPOSE

To support the conservation of Pitmedden Garden by generating income through food and beverage operations and delivering the highest standard of visitor experience for all visitors.

With a passion for all things food related and of course great customer service, you will manage ‘The Kitchen Tearoom’ within Pitmedden Garden and the pop-up catering outlets within the grounds for our year-round events programme.

You will lead the catering team with, menu design, food production, ordering, compliance, and commercial performance. Delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards, and targets. You will help make our properties sustainable in every way.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

PURPOSE OF THE ROLE

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Pitmedden Garden. Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

KEY RESPONSIBILITIES

• Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)
• Cash reconciliation
• To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Analyse retail sales information regularly and take action where required to drive income
• Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
• Delivering and completing stock takes and stock counts accurately
• Being a leader within the team and taking a proactive approach to problems
• A passion for product and best in class product knowledge
• Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• management of ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

KEY PURPOSE

Under the direction of the Head Gardener, and as part of the property team, assist with the conservation, maintenance and development of the garden and estate to ensure that House of Dun, Montrose and other properties across the Angus Cluster are presented to the highest standards to its visitors and guests.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, fruit and vegetable cultivation, care and production, herbaceous plants, and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping; path care) to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors;
2. Ability to maintain defined garden areas with minimum supervision demonstrating craft skills & operation of machinery;
3. Contributing to the management, conservation and development of the garden by plant propagation, cultivation, where applicable.
4. Fostering positive relationships with local communities and organisations, promote the work of the Trust, and actively seek opportunities to increase Trust membership;
5. On occasion, contributing to the review and development of property action plans and operational workplans for the garden in collaboration with gardens staff;
6. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
7. Demonstrating self motivation, organizing, planning, and prioritizing and good time management;
8. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener, Gardener.
9. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Fyvie Castle

Fyvie Castle is located on the outskirts of Fyvie village, Set within extensive grounds, this imposing 800-year-old fortress, with Raeburn portraits on the walls and wildfowl in the loch is one of the most impressive Castles in the country and is a fabulous place to soak up the atmosphere of old Scotland.

An exciting opportunity to be a part of the on-going development of the Garden of Scottish Fruits. Covering 2 acres, the garden contains one of the most complete collections of Scottish fruit in the country. Apples and Pears are in the early stages of being trained in a variety of restricted forms. The garden also contains a huge range of soft fruits.

Outside the walled garden, a meandering path leads through the ‘American Garden’, a 100m mixed border of trees, shrubs and herbaceous perennials before bringing you into the impressive 18th century designed landscape outside the Castle containing many mature hardwood trees.

This regionally significant Castle and its outstanding garden and landscape attract around 50,000 visitors a year; a competent and enthusiastic gardener is required to complete and compliment the staff structure. An eye for detail as well as flair for creating a beautiful visitor environment is essential.

JOB PURPOSE

The Seasonal Ranger will be the face of the National Trust for Scotland on Staffa during the busy summer months and will play a critical role in forging a strong and close working relationship with Day Boat Operators. The Seasonal Ranger will welcome visitors and help ensure their time on Staffa is highly enjoyable and memorable, while helping to protect and enhance the island’s natural and cultural heritage.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services
• Welcoming and engaging visitors, enhancing their experience by providing information about Staffa, its geology, natural and cultural heritage, including strong messages around safety and respect for wildlife.
• Encourage people to further contribute to caring for Staffa through donating or taking up membership of NTS.
• Collect cash donations made on the island and securely transfer them to the NTS Mull and Iona Ranger for receipting and banking.
• Assist with practical countryside management including litter picks, beach cleans maintenance and safety checks of visitor infrastructure.
• Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation
• Contribute to biological monitoring programmes including seabird surveys.
• Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Community engagement
• Build strong working relationships with Day Boat Operators, their crew members, and other local stakeholders to support consistent messaging to visitors.

Marketing & Communications
• Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Staffa and wider work across Scotland.
• Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Staffa.

JOB PURPOSE

A varied role undertaking planned and reactive maintenance tasks at NTS Glenfinnan Visitor Centre, Glenfinnan Monument and our surrounding grounds. Working with our Maintenance Manager, you will ensure our buildings, services and estate infrastructure meet high standards of presentation, repair and safety. You’ll play an important part in the smooth running of the visitor operation, which funds our charity’s work here, as well as helping deliver our environmental and conservation objectives.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Dependent on existing skills and/or training provided, including but not limited to…

• Day-to-day building maintenance:

o Painting (external and internal)
o Lighting (bulb replacement and basic repairs)
o Plumbing
o Joinery
o Historic building care
o Cleaning tasks as required

• Compliance inspections and record keeping:

o Portable appliance testing
o Solar panel and heating system upkeep and meter readings, etc.
o Septic tank monitoring
o Fire system checks, emergency lighting and extinguisher etc.

• Landscape presentation and grounds maintenance:

o Mowing or strimming grass areas and repairing verges
o Care for planting borders and hedges
o Upkeep of signage, benches, fencing and car park infrastructure
o Path condition checks and repairs
o Tools and equipment maintenance
o Wildlife surveys and conservation activities

JOB PURPOSE

This is an exciting leadership role within the team that manages the popular visitor centres at Glencoe National Nature Reserve and Glenfinnan Monument. We welcome over half a million visitors from across the globe to these well-loved places and aim to give them all an enjoyable experience. Excellent food, drink and customer service are vital to this. And as Scotland’s largest conservation membership charity, every penny we make through our food and beverage offer supports our work protecting the nation’s natural and cultural heritage.

You will manage and develop the Highland Coo Café at Glencoe, with some of the finest mountain views around, plus the Viaduct View and the Monument View grab and go outlets within our facilities at Glenfinnan. You will also support a growing weddings and functions offer at each site. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make our places sustainable in every way.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at three busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.

JOB PURPOSE

A varied role undertaking planned and reactive maintenance tasks at NTS Glencoe Visitor Centre and across the National Nature Reserve, including a unique reconstruction of a 300-year-old turf and creel house. Working with our Maintenance Manager, you will ensure our buildings, services and estate infrastructure meet high standards of presentation, repair and safety. You’ll play an important part in the smooth running of the visitor operation, which funds our charity’s work here, as well as helping deliver our environmental and conservation objectives in the Glen.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Dependent on skills and/or training, including but not limited to…

• Day-to-day building maintenance:

o Painting (external and internal)
o Lighting (bulb replacement and basic repairs)
o Plumbing
o Joinery
o Traditional building crafts like thatch, turf and wattle work
o Cleaning tasks as required

• Compliance inspections and record keeping:

o Portable appliance testing
o Biomass boiler upkeep, meter readings and woodchip ordering, etc.
o Private water supply monitoring
o Fire system checks, emergency lighting and extinguisher etc.

• Landscaping and grounds maintenance:

o Mowing or strimming grass areas and repairing verges
o Repair and repainting of signage
o Fence, wall, bridge and building repairs
o Paths, car park and drive repairs
o Plant maintenance required across the garden and estate

PURPOSE OF THE ROLE
The Trainee Printer role exists to provide succession planning for the role of Printer and assist the Robert Smail’s team in carrying out the day-to-day work to keep Smail’s as an operational jobbing Letterpress Printers today and for the future. The role includes the practical application, demonstration, and communication of these traditional skills to a visiting public whilst supporting the preservation of the craft of letterpress printing in the wider context of the conservation principles of the National Trust for Scotland.

CONTEXT – Robert Smail’s Printing Works
Robert Smail’s is a Victorian Letterpress Printers, a living property and as such provides a compelling insight into one aspect of Scotland’s cultural, social, and industrial heritage. It continues to add to the legacy left by three generations of the Smail family and contributes significantly to the town of Innerleithen, through the continuing functions of the business. It is one of only four industrial heritage sites held within the NTS and as such is an important part of the Trust’s portfolio, showing the organizations commitment to conserving a diverse and varied sample of Scotland’s heritage.

We are looking for an experienced and talented customer focused supervisor to join us at our fantastic Food & Beverage team at Haddo House.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region and is a popular destination for both local and international visitors.

Visiting our Courtyard Café is an essential part of a trip to Haddo House & Country Park, and the role of the Visitor Service Supervisor is to make it a positive and memorable part of a visitor’s day with us.

In addition to the Courtyard Café, we also have a growing diary of Food & Beverage led events, including afternoon tea experiences, corporate hospitality, and bespoke weddings, which are all supported by our Food & Beverage team.

JOB PURPOSE

You will be responsible for the day-to-day operational delivery of the visitor experience in the Food & Beverage department at Haddo House.

Delivering performance standards and targets to ensure enjoyment of the Food & Beverage provision by visitors and members is maximised and key commercial, financial and development objectives are achieved.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.