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Full Time

We are looking for an experienced and talented customer focused supervisor to join us at our fantastic Food & Beverage team at Haddo House.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region and is a popular destination for both local and international visitors.

Visiting our Courtyard Café is an essential part of a trip to Haddo House & Country Park, and the role of the Visitor Service Supervisor is to make it a positive and memorable part of a visitor’s day with us.

In addition to the Courtyard Café, we also have a growing diary of Food & Beverage led events, including afternoon tea experiences, corporate hospitality, and bespoke weddings, which are all supported by our Food & Beverage team.

JOB PURPOSE

You will be responsible for the day-to-day operational delivery of the visitor experience in the Food & Beverage department at Haddo House.

Delivering performance standards and targets to ensure enjoyment of the Food & Beverage provision by visitors and members is maximised and key commercial, financial and development objectives are achieved.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY PURPOSE
To ensure that the garden, grounds and related policies of gardens are managed and maintained as nationally recognized gardens of outstanding historical and horticultural importance, contributing to the properties’ overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden and estate, managing trees, shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• As requested, assisting with education/interpretation activities such as introductory talks and guided talks;
• Fostering positive relationships with local communities and organizations and promote the work of the Trust.
• Supervising and working with volunteers to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager.
• On occasion, contributing to the review and development of annual operating plans and operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

PURPOSE OF THE ROLE

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The post holder will be part of a wider team of employees and volunteers, helping to support the property where necessary.

The role is 40 hours worked over 5 days per week and may include occasional weekend and evening working to support events.

We’ve created this new and important post to help drive the continued increase in our visitor numbers, and to enhance the income that we generate.

The Commercial & Marketing Officer will be responsible for the general marketing and promotion of Almond Valley, finding inventive new ways of extending awareness, promoting visits, and increasing income. She/he will work with the team to shape other products, (such as events, promotions, and experiences), that increase footfall and income, especially those that make best use of our facilities out-of-hours or out-of-season.

National Museums Scotland is one of the leading museum groups in Europe. With one of the largest and most diverse collections in the world, we are responsible for the acquisition, preservation and display of a substantial part of Scotland’s cultural, historic and national heritage. 

Millions of local and international visitors enjoy our four museums each year, and we also introduce our collections to a much wider audience than can physically visit our museums through, touring exhibitions, loans, community engagement, digital programmes and research.

Based at the National Museum of Scotland, this full-time, permanent post will support the work of the Marketing and Communications Department. This will include delivering event listings, producing our monthly e-newsletter, reporting on media coverage, commissioning photography and supporting production of marketing and media materials. You will be involved in a wide range of activity, from exhibitions and events to the promotion of our museum sites and collections.

This is a varied, busy and exciting role. Applicants should have experience of working across marketing and/or PR, preferably in an arts or culture setting, as well as the ability to plan and manage their time and prioritise their work

We have an exciting opportunity for a Visitor Centre Team Manager at Ardnahoe. As a Team Manager you will be responsible for influencing, motivating, and guiding the team whilst driving the business forward. You will be a highly organised person with attention to detail and be a proactive role model for delivering excellent customer service. Equally, you will promote a culture of continuous learning and deliver an outstanding colleague experience by unlocking their full potential.
This position has an attractive salary, holiday and benefits package.
You will report to the Visitor Centre Operations Manager.
For further information call Paul Graham on 07375101649.
Apply with cv and covering letter to paul@ardnahoedistillery.com

We are looking for enthusiastic people to join our team at the Pinewood Grill. The successful applicants will have excellent customer care skills, be organised, and able to work as part of a busy team. Experience is preferred but is not essential as full, on the job, training will be given.

To find out more or apply, please visit www.landmarkpark.co.uk/jobs

OI PEASANTS! WE’RE RECRUITING… Fancy leading an attraction and being responsible for outrageous behaviour in order to create an inhospitable and gruesome environment?

Working here feels pretty unique, but also cold, dark and foul-smelling! Therefore, we’re looking for someone who is highly motivated and dynamic to work in this distinctively thrilling attraction that will take you back to Edinburgh’s darkest history.

Does this sound like it could be you?

You’ll have a flair for networking, communicating, and building strong, lasting relationships across the business.
Have significant management experience at a senior level in a complex, multi-functional commercial business, preferably in the attraction/tourism field.
Possess excellent commercial and financial acumen as well as a real creative and unique flair.
Have excellent communication and motivational skills, a real passion for this business and the ability to manage relationships across a diverse range of stakeholders.
Experience in ensuring safety is paramount and managing operational budgets and reviewing and updating operational procedures.
To the wrong candidate, this could be the worst job imaginable. To the right candidate, one who displays traits of repulsiveness, who revels in being unruly, and who has a penchant for the dark side of life – this could be the best job in the world.

In this full-time permanent role, you’ll report to the Regional Director for the UK & Ireland. The key aim of this role is to deliver the financial targets for the attraction whilst maintaining the brand standards of presentation and operation daily. You will work with our mischievous marketing team to create and execute a marketing strategy which drives visitor volume to the Dungeon. Critical to this role will be your ability to lead and motivate the team to ensure excellent standards of guest service, presentation, and maintenance.

Key responsibilities for this role, apart from causing outrage, will include producing and working to a business plan across the year which is designed to ensure delivery of annual profit targets. You will be responsible for financial planning and forecasting of revenue streams; implementing strategies in commercial areas including retail, photography and events and working closely with the brand and attraction marketing teams (did we say mischievous?) to support and drive these functions.

What’s in it for you?

Alongside helping to bring Scotland’s darkest historic events back to life, you’ll also receive a competitive package, which includes:

A non-contractual discretionary company bonus
Company share option plan
33 days holiday including bank holidays
Private Medical Insurance (Single Cover)
40% off LEGO online and 25% discount in our retail shops and restaurants
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme
02 discount
Sounds pretty great, right?

JOB PURPOSE

The purpose of the Retail Merchandise Admin Assistant role is to support the Retail and Merchandise Department in the administration of product ranges, invoices, financial reconciliation, commercial reports, POS, and communication. The role is responsible for ensuring that customer service standards are maintained to a high level, that data is maintained accurately, and that opportunity for retail income and stock productivity is maximised through effective administration.

KEY PURPOSE

You will ensure that the garden and policies of elements of the property are managed and maintained as a garden and outstanding designed landscape; contributing to the overall conservation and development, and its enjoyment by everyone.

KEY RESPONSIBILITIES

1. Ensure the conservation and practical maintenance of the gardens and policies – whether through delegation to other staff/volunteers, or by yourself – in terms of:
a. Practical horticulture (e.g. managing trees and shrubs, herbaceous borders, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; glasshouse care and plant propagation; plant sales management etc);
b. Plantsmanship (e.g. the identification, knowledge and understanding of plant collections, including recording, and labelling of individual plants and recognised collections);
c. Research and development (e.g. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the planning, design and implementation of restoration and/or development projects);
d. Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guide-books or leaflets). In particular, the Head Gardener will take an active role in promoting the gardens within the cluster through digital media.

2. management of:
a. staff and volunteers (e.g. recruitment, induction, direction, development, performance management) so that they are fully equipped, organised and motivated;
b. budgets by working alongside the Operations Manager to set, manage and reforecast budgets, managing project finance as required);
c. health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers;
d. machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs);
e. recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use;
f. daily, weekly, yearly and longer-term management and operational workplans and reporting in the context of the properties’ statements of significance, annual operating plans to ensure that activities are prioritised and planned to optimise the use of resources;
g. customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced;
h. administration to enable gardening activities to be undertaken and recorded efficiently;
i. Contracts management and monitoring

3. Participating fully in the property’s wider “management team”, supporting the Operations Manager strategically and practically with the operation of the cluster properties.

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland, as this role involves regulated work with children.

KEY PURPOSE
To ensure that the garden and related policies of Brodick Castle Garden and Estate are managed and maintained as a nationally-recognized garden of outstanding historical and horticultural importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Brodick Castle team will be heavily involved in the development plans of the garden and wider designed landscape, with future projects aimed at creating gardens of international significance. Hence this post will be vital to realize this ambition of the gardens as a top visitor attraction. This post is likely to include frequent work in the woodland garden.

PURPOSE OF THE ROLE

To support the garden and grounds team to ensure that the gardens and policies of Culzean Castle are managed and maintained as an internationally-recognised landscape of outstanding historical importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors.