Full Time

Operations Manager

JOB PURPOSE

A visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

CONTEXT

The Angus Cluster includes the Properties of House of Dun, JM Barrie’s Birthplace, and Barry Mill. With stunning vistas overlooking Montrose Basin and set amid glorious gardens and woodland, House of Dun is every inch the perfect 18th-century laird’s home – and a fantastic day out for all the family. In contrast, J M Barrie, creator of Peter Pan, spent his childhood in a small whitewashed cottage, and it’s here that you can see traces of the creative spirit he was set to become, alongside an exhibition which tells the story of his life and work. The final property is peaceful Barry Mill, now one of only a handful of mills powered by water. Rebuilt after a fire around 1814, it is probably the largest and finest example of its type still in operation.
Following a major redevelopment of House of Dun in 2021, The Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

Visitor Services Supervisor

JOB PURPOSE
To provide operational coordination and supervision of retail, learning, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the Palace and gardens to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, Catering, events and retail offer (including ordering, merchandising, sales targets);
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Deliver the schools programme to meet the targets for number of visits, revenue generated
• Support the informal learning and community engagement / outreach activity
• Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required

Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the Visitor Services Manager with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other managers & supervisors across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets;

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

Head of Catering

Head of Catering, Scone Palace

Do you have a passion for innovative menus, an interest in food provenance, and a flair for baking?

Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. Nestled on the banks of the River Tay in beautiful Perthshire, we are renowned for our exceptional food quality and service and pride ourselves in using the very best of produce from our own market garden.

A rare opportunity has just arisen to join our dedicated team and we are seeking to appoint an exceptional Head of Catering to oversee the delivery of the daily catering provision, maintaining the very highest standards of both food quality and service. We offer sociable working hours and the chance to work in a unique and varied business.

Applicants should have a keen interest in food, as well as a good working knowledge of HACCP and food safety with a proven track record as Head/Lead Chef. Previous experience in a similar role is essential as are computer skills and financial acumen, together with the ability to organise and prioritise a busy workload.

You will have a ‘can do’ attitude and a genuine commitment to quality standards and customer service. You will also be involved in the long-term strategic plans for the business and have the ability to support and develop the Catering team, including front of house operations, to sustain performance.

Please download an application form and detailed job description via our website

Main purpose of job:

To oversee the delivery of the daily catering provision within Scone Palace maintaining exceptionally high standards of both food quality and service. Baking, cooking and production of preserves, ensuring all legislative requirements are fulfilled. Catering provision comprises: Coffee Shop (seats 70); Old Kitchen (seats 50); group catering, including conferences, functions, events and sporting lunches plus ad-hoc catering requests for overnight guests.

Candidates must have a very good understanding of, and desire to promote, food provenance and seasonality.

Head Chef

DESCRIPTION
This is an opportunity to join a 5 star award-winning Visitor Attraction. We are looking for a Head Chef who is passionate about using local produce and delivering a high standard of food for our Bistro.

The role offers a very good work-life balance – 35 hours per week daytime hours, the only evening work is for private events. Generous holiday allowance including shut down period over Christmas and New Year.

PURPOSE OF JOB
• To manage the kitchen in areas of profit management, stock, waste control, hygiene, organisation, food standards, training, and personnel effectively

• To provide support, guidance, and direction in order to achieve consistency and high standards of performance and presentation

DUTIES AND RESPONSIBILITIES
• Maintain a safe, orderly, and clean kitchen, complying with required EHO legislation. Demonstrate this by using correct food-handling techniques, a food management system, and up-to-date cleaning records. Ensuring Health and Safety compliance is adhered to

• Preparing food required for the Bistro and catered events

• Responsible for the daily operations of the kitchen

• Implement and deliver a kitchen training plan

• Providing professional leadership and direction to the kitchen team

• Ensuring all recipes, food preparations, and presentations meet the company’s specifications and commitment to quality

• Assist with menu planning and costing

• Maintain budgeted food costs at all times. Ensure the kitchen team adhere to all recipes and portion control

• Placing food, product, and stock orders

• Preparing the kitchen team rota, and managing the kitchen wages budget

• Required to undertake Duty Management shifts

• Attend regular management meetings

Benefits:
• Company events
• Discounted or free food
• Employee discount
• Flexible schedule
• On-site parking

To apply send your CV and covering letter to anne@theblackwatch.co.uk

Marketing Officer (Inverness Castle Project)

Providing marketing support with a particular focus on the Inverness Castle Project, as well as preparing Inverness Castle for opening and promoting the visitor attraction to local, national and international markets.

Seagrass Project Officer

We have two exciting new opportunities to join the WWF-UK led Restoration Forth project as Seagrass Project Officers. Restoration Forth brings together communities and a range of national and local organisations to restore oysters and seagrass in the Firth of Forth. The Seagrass Project Officers, employed by the Ecology Centre and the Scottish Seabird Centre, will be part of a network of 6 community hubs supporting seagrass restoration through volunteers, citizen science monitoring and learning and outreach activities along the Fife and East Lothian coastline respectively.

Please see attached role profile and our website for full details and application process.

Museum Attendant

Museum Attendants are responsible for safeguarding museum exhibitions and buildings and for keeping facilities clean and tidy. Working front of house, they ensure that museum visitors enjoy their visit by providing a high quality of customer service. This involves answering queries and the sale of goods and tickets.

You should be a reliable, trustworthy, conscientious and enthusiastic person with good general education and experience of cleaning and keeping public facilities in good order. A high level of communication and customer care skills are essential as are experience of working in visitor services and with security systems. Basic computer skills and a current driving licence are desirable.

The postholder may be asked to provide cover for annual leave and sickness at our 6 museum venues in Dumfries, Sanquhar and Annan. They will support curatorial staff including assisting with museum exhibitions and family activities.

The post is full time, 36 hours per week over five days, Tuesday to Saturday inclusive.

Assistant Visitor Centre Manager

Reporting to the Visitor Centre Manager, you will assume duty management responsibilities, including the safe and efficient operation of the building as well as supporting the Visitor Centre Manager to develop the existing business growth plans for the café, shop and exhibition space.

This unique role, in a breath-taking location, presents a fabulous opportunity to deliver an outstanding visitor experience within an outstanding ‘premier league’ tourist attraction.

Mercat Tours Ops/Groups Executive

Mercat Tours are looking for friendly, focussed, proactive and well-organised people to join our team.
We’re inviting people who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team.

Purpose and Role;
• Assist in the effective and efficient operation of Mercat Tours’ team rota, tour programme and private tours
• Manage group enquiries and deliver a first class, visitor focused experience
• Ensure high quality visitor experience delivered consistently through effective operational planning
• Share ideas on how to improve Mercat’s service and develop new business
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

• Communicate, support and work with Storytelling and Support Team to ensure a first class, visitor focused experience
• Point of contact for Storytelling and Support Team on rota, programme and groups
• Ensure accurate and up to date daily schedule for all company operations
• Process partner bookings i.e. Edinburgh Castle
• Process any schedule changes ensuring accurate, detailed records

• Handle group enquiries and maximise sales conversion
• Ensure accurate records kept
• Compile monthly data of footfall, revenue and number of bookings
• Liaise and ensure effective communication with relevant steam and departments on scheduling matters

Your Skills and Strengths;
• Excellent organisational skills and attention to detail
• Methodical, logical and thorough approach
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

Details;
• Permanent role, flexible hours
• Part-time and full time roles available
• 14hrs per week minimum guaranteed
• Shifts vary in length from 4.5 to 7hrs per day
• Working hours 9am – 11pm
• Working week Monday to Sunday
• 3 month probationary period
• We are a Living Wage employer offering £10.50 p/hr

Benefits
• Your personal development and training is core to your time with Mercat
• Bike to work scheme https://www.bike2workscheme.co.uk
• Access to ASVA card https://www.asva.co.uk
• Access to company holiday home
• Annual discretionary bonus

Interview Process
Stage 1; Successful applicants will be called for an initial ‘meet the team’ chat
Stage 2: A 3 x 10min online interview with 3 individual members of our team
Stage 3: Successful candidates will be offered a permanent contract with a three-month probationary period. You will receive our award-winning, accredited training to deliver our 5 star visitor experience.
Areas covered in training
• Product knowledge
• Customer care
• Full H&S, fire and first aid procedures

Please note the terms to apply – without both the application form and video your application will not be considered

Mercat Tours Support Team Leader

Mercat Tours are looking for lively, confident and responsible Team Leaders to join our team.
We’re inviting people who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team.

Purpose and Role;
• Lead as a positive, supportive member of our great team
• Communicate, support and work with Storytelling, Operations, Groups and Support Team to ensure a first class, visitor focused experience
• Involved in delivering all aspects of visitor facing and operational roles across the business
• Responsible for team and visitor safety and security
• Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors at 28 Blair Street
• Share ideas on how to improve Mercat’s service and develop new business
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

• Take ownership with positive and proactive approach to problem solving
• Operations;
o Working knowledge of operational procedures
• Support Team;
o Ensure the sites are clean, safe and secure for visitors and staff, including tour route patrol
o Be aware of, and check, fire evacuation and H&S procedures
o Update on cellar stock and Storyteller equipment required
o Key holder and cashing up duties
o Complaint handling
o Maintain and report on site maintenance needs
o First Aider
• Assign and authorise additional tasks for team
• Ensure appropriate compliancy paperwork completed
• Maintain site ensuring 5 star experience throughout

Your Skills and Strengths;
• Calm under pressure
• Responsible, reliable and trustworthy
• Excellent working knowledge of Microsoft Office
• Positive and effective communicator
• Excellent organisational skills
• Excellent written skills
• Work independently and take responsibility
• Ability to use initiative
• Excellent negotiating and people management skills
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

To Apply
Please send to join@mercattours.com by 21st Jan 22
• Application form – download here
• Covering letter (optional)
• 30sec max video – tell us about yourself and why you want to join our Mercat Support Team (youtube link preferred)
Please note the terms to apply – without both the application form and video your application will not be considered. We’re sorry but due to anticipated demand, only successful candidates will be contacted

Mercat Tours Support Team; full time

Mercat Tours are looking for lively, confident, friendly people to join our Support Team.
We’re inviting people who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team.
Purpose and Role;

• Provide visitors with a 5 star warm welcome and farewell
• Advise and assist visitor’s choice of tour
• Promote and process visitor and trade sales
• Maintain our historic site ensuring 5 star experience throughout
• Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and indoors in our reception at 28 Blair Street
• Deliver authentic, high-quality experience for our visitors, helping to create memorable moments
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Your Skills and Strengths;
• Passion for high quality product and visitor experience
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Attention to detail, cash handling and record keeping
• Thrives working in a team
• Friendly, energetic and helpful
• Commitment to be the best you can be
• Sense of humour!

Details
• Permanent role, flexible hours
• Part-time and full time roles available
• 21hrs per week minimum guaranteed
• Shifts vary in length from 4.5 to 7hrs per day
• Operating hours 9am – 1030pm
• Working week Monday to Sunday
• 3 month probationary period
• We are a Living Wage employer offering £10 p/hr

Benefits
• Your personal development and training is core to your time with Mercat
• Bike to work scheme https://www.bike2workscheme.co.uk
• Access to ASVA card https://www.asva.co.uk
• Use of company holiday home
• Annual discretionary bonus

Interview Process
Stage 1; Successful applicants will be called for an initial ‘meet the team’ chat
Stage 2: An interview with 3 individual members of our team
Stage 3: Successful candidates will be offered a permanent contract with a three-month probationary period. You will receive our award-winning, accredited training to deliver our 5 star visitor experience.

Areas covered in training
• Product knowledge
• Customer care
• Full H&S, fire and first aid procedures

To Apply
Please send to join@mercattours.com;
• Application form – download
• Covering letter (optional)
• 30sec max video – tell us about yourself and why you want to join our Mercat Support Team (youtube link preferred)

Please note the terms to apply – without both the application form and video your application will not be considered

We’re sorry but due to anticipated demand, only successful candidates will be contacted

Kitchen/Catering Manager

Working hours: 40 hours per week
Salary: Commensurate with experience
Location: The Barn at Rothiemurchus

Kitchen/Catering Manager
The Barn is seeking an exceptional candidate for the role of Kitchen/Catering Manager.
This is a full-time, varied role with lots of opportunities to grow as we expand. We are looking for a fun loving individual with the experience to take our catering operation to the next level. Following a very successful 2021 we will be embarking on a very exciting 2022 which will see our café transform and expand with a refurbishment program ready for the future. The role will involve the day to day running of this extremely popular café whilst building your team and resetting our standards. You will inspire, motivate and support the wider Rothiemurchus team and partners to deliver exceptional customer experiences and grow income. You will ensure that your team are an integral part of the whole Rothiemurchus team.
You will be an excellent all round, communicator with a welcoming, people first style and demonstrate the ability to lead the team. You will be highly organised, with the ability to balance multiple demands from a diverse range of internal and external stakeholders. You will also have a strong commercial approach.
This is a hugely interesting time to join Rothiemurchus and play a key role. If you would like to work in one of the most loved and special places in the U.K. and be part of the leadership team on this family owned and run business, please apply with your current cv and a short cover letter to teams@rothie.net

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