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Full Time

Content Editor

CONTEXT
The National Trust for Scotland is a charity, established in 1931, to provide access and enjoyment to the properties, places and collections in its care. We also exist to protect what we look after for future generations to enjoy; and increasingly we are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

The Trust is the largest membership organisation in Scotland with well over 300,000 members who experience access to our places and play an important part in supporting our charitable work. As well as being proud of having such a strong membership following, the Trust attracts millions of visits to its properties and places each year. Visitors can from around the world, across the UK, and there is very strong following within Scotland too.

One of the key directorates at the Trust is called ‘Customer & Cause’. The directorate of circa 40 people exists to inspire people to visit, join and donate to the Charity. The directorate consists of four teams: Marketing, Membership, Fundraising and Communications.
PURPOSE OF THE ROLE
The specific purpose of the role is to present the Trust in a clear, accurate and engaging manner by delivering excellence in digital and printed media to inspire members, visitors and donors.

KEY RESPONSIBILITIES
1. Apply the approved National Trust for Scotland editorial style and tone of voice across all print and digital media.
2. Work across various platforms to edit and upload regular stories/articles/blogs/images to the website, in both the public-facing and members-only areas.
3. Create online stories/things to do pages as required, based on annual content planner and/or tactical recommendations from agency partners
4. Ensure all updates to property pages and other website content are made accurately and within the agreed timeframe.
5. Support and develop content for ‘evergreen’ areas on the website, as well as apply the best use of SEO terms to maximise visibility of the website.
6. Work closely with marketing, fundraising and communications teams to ensure the clarity and accuracy of a wide range of communications, including reports, letters, marketing campaigns and fundraising appeals.
7. Undertake research and write copy for various applications when necessary.
8. Input into the visual presentation of all Trust resources including website, apps, signage, guidebooks, retail merchandise and marketing materials.
9. Work with external agencies to deliver projects to a consistently high standard and ensure the integrity of the brand’s editorial style.
10. Undertake all other reasonable duties.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE
People Management
• No line management
• Key internal relationships including properties, fundraising, communications, marketing, curatorial, hospitality and retail teams

Financial Management
• No budget management

SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Educated to degree level or equivalent
• Solid demonstrable editorial experience in a publishing environment
• Proven project management experience
• Excellent written and verbal communication skills and highly developed inter-personal skills
• Experience in arts, heritage, environmental or charitable organisation
• Knowledge of Scotland and particularly Scottish history
• Ability to deal with both internal and external specialists
• Ability to communicate with a wide range of stakeholders at all levels
• Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands and deadlines
• Ability to deal tactfully with contributors
• A proactive approach with problem-solving skills and a keenness to push the boundaries
• Competent IT skills (including Microsoft Office software package)
• Experience in using a CMS to create and edit web pages

Librarian Portraiture

The focus of this part of the NGS library collection is the history of Scotland and Scottish society, with particularly strong holdings relating to Scottish biography, Scottish history, portraiture and photography. The library also includes special collections, journals and sales catalogues. We also have access to a wide range of online resources. Another key part of the role is to facilitate access to the collection (prints, drawings, photographs, portrait miniatures and medallions) and research resources (including collection accession files) held at the Portrait Gallery. This can be for members of the public requesting to see artworks not on display, family historians looking for images and information about their ancestors, and academic researchers and groups looking to consult specialist material. Much of this part of the collection is stored within an automated storage and retrieval system and the post holder will be expected to become proficient in operating this system.
We are looking for a candidate who will combine the professional skills of a librarian with a genuine enthusiasm for enabling and supporting research and making collections accessible and relevant through the provision of accurate information to staff, public researchers and NGS audiences. The postholder will work with colleagues across the organisation, most notably with NGS Libraries and Archives colleagues, to support and contribute to the NGS Research Framework. You will be expected to acquire a broad knowledge of the NGS Portraiture collection which dates from the sixteenth century to the present day and includes paintings, portrait miniatures, prints, drawings, photographs, sculpture and time-based media. The role will also provide support to The Art Works project (TAW). TAW will be a new purpose-built part of the NGS estate, located on a site in NW Edinburgh, within the heart of Granton. TAW will incorporate facilities for community engagement, be open to everyone and will be designed to care for and accommodate the NGS collection, including the Library and Archive. TAW will deliver world-class services for visitors and researchers (staff and public), providing state of the art spaces for study and conservation as well as the management and distribution of Scotland’s art. NGS Librarians will play a key role in the planning and shaping of research provision for TAW and developing plans for the relocation of library material to this new facility.

Brand Home Operations Manager

The Brand Home Operations Manager will ensure the smooth day to day operations of Holyrood’s brand home visitor centre activities; both operationally and administratively.

This is a very hands-on management role, in a small team, in a rapidly developing independent spirits business. The post-holder will be expected to lead from the floor, working closely with the team to ensure guests leave feeling energised about what we do, and emotionally connected with who we are and why we do it.

The post-holder will be exceptional at multi-tasking, with the ability to prioritise quickly and effectively; constantly juggling administrative tasks with direct guest interaction, and the demands of managing and developing a small, dynamic team.

A high degree of flexibility and the ability to manage effectively is key to this role. The successful applicant will be an outstanding people person – able to quickly establish a rapport with colleagues and guests alike – and will foster an energetic, positive, and inclusive environment into which guests will be warmly welcomed and provided the best in Edinburgh hospitality.

As the business quickly grows, it is anticipated that this role will also change and develop; and so we are looking for someone flexible and forward-thinking, who will embrace working in a changing environment and will be a positive, passionate and supportive member of the Holyrood team.

To apply: please email debs@holyrooddistillery.co.uk with a CV and covering letter, no later than 5pm 10th December 2021

Visitor Services Supervisor – Food & Beverage

CONTEXT

Dating back to 1675 this meticulous walled Garden a sight to behold. With almost six miles of clipped box hedging, sculptures and built heritage set within several acres of Woodlands it is one of the best loved gardens in Scotland.

Situated within Pitmedden House is a busy traditional Tearoom, popular with locals and tourists alike. With additional seating outside to be enjoyed during the warmer months.

Pitmedden Garden also boasts a Farming Museum and a traditional Farmhouse, stables and Bothy.

JOB PURPOSE

To support the conservation of Pitmedden Garden by generating income through food and beverage operations and delivering the highest standard of visitor experience for all visitors.

With a passion for all things food related and of course great customer service, you will manage ‘The Kitchen Tearoom’ within Pitmedden Garden and the pop-up catering outlets within the grounds for our year-round events programme.

You will lead the catering team with, menu design, food production, ordering, compliance, and commercial performance. Delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards, and targets. You will help make our properties sustainable in every way.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Food & Beverage Operation
• To ensure the planning, preparation, cooking and presentation of food to the standards required by the Trust for a facility with estimated annual income target in excess of £80K.
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.
• Accountable for stock levels and making key decisions about stock control.
• Responsible for analysing sales figures and forecasting future sales.
• Adhering to the sale of alcohol legislation, being a Premises Manager.

Ranger – Engagement

JOB PURPOSE
The role of Engagement Ranger will combine responsibilities on nature conservation, visitor services, learning and community engagement and contribute to the delivery of the National Trust for Scotland’s conservation and operational objectives at the Culloden Cluster.
CONTEXT
The Culloden Cluster includes Culloden Battlefield Visitor Centre, Abertarff House in Inverness and Hugh Millar’s Birthplace Cottage and Museum

The Engagement Ranger role is positioned to provide an ‘on the ground’ support to the wider properties in the cluster but will be primarily based at Culloden. Working as part of the estates team they will provide support in the day to day care of our conservation grazers and deliver outdoor engagement activities throughout the year in conjunction with our onsite engagement team.
Overall, this will be in pursuit of the following outcomes for and with the natural heritage cared for by the National Trust for Scotland:

• Habitats: Assist with the protection of the habitats in the cluster’s care, monitoring of our skylark and wildlife populations and caring for the mixed conservation grazing fold on the moor.
• Visitors and learning: Enable more people to experience cultural and natural heritage more often, get more out of it & put more back into it.
• Communities: Work with communities living on or close to our land or with an interest in our land so that they collaborate with us to help achieve our natural heritage outcomes.
• Built heritage: Work with the Estates Team to protect the built and archaeological heritage in our care and use them to help us explain the “habitats” outcome and achieve the “visitors” outcome.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work by facilitating and overseeing on a daily basis the work of others, i.e. visitors, contractors and volunteers
• Nature conservation.
o Assist in the management and care of the conservation grazing fold (mixed fold of cattle, goats and horses)
o Survey wildlife and countryside habitats and feed this knowledge into projects and management decisions.
o Assist with the maintenance and management of habitats, wildlife, and countryside estate infrastructure on a day to day basis (e.g.: paths, gates, signs, vegetation management) to achieve ecological, visitor service and safety outcomes.
• Visitor Services.
o Provide information to visitors to encourage and help people get more out of their engagement with natural heritage and give more back to it including “upselling” (e.g.: of membership, guided tours, specific events) using face-to-face presentation and/or by other means of interaction.
• Community engagement.
o Working with the Visitor Services Manager Estate and Visitor Services Manager Engagement to communicate with local stakeholders, businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working relationships/partnerships to help deliver the Trust priorities.
• Learning.
o Deliver and develop educational and outreach activities and develop an events programme on site or to the local community to promote the island’s cultural and natural heritage and to communities of interest including for volunteers.
• Other responsibilities specific to the role.
o Management of practical conservation and wildlife recording.
o Develop and deliver visitor safety in the countryside.
o Engagement and involvement with projects as required.
o Embody the Trust’s values.

Maintenance Assistant

JOB PURPOSE

A varied role undertaking planned and reactive maintenance tasks at NTS Glencoe Visitor Centre and across the National Nature Reserve, including a unique reconstruction of a 300-year-old turf and creel house. Working with our Maintenance Manager, you will ensure our buildings, services and estate infrastructure meet high standards of presentation, repair and safety. You’ll play an important part in the smooth running of the visitor operation, which funds our charity’s work here, as well as helping deliver our environmental and conservation objectives in the Glen.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Dependent on skills and/or training, including but not limited to…

• Day-to-day building maintenance:

o Painting (external and internal)
o Lighting (bulb replacement and basic repairs)
o Plumbing
o Joinery
o Traditional building crafts like thatch, turf and wattle work
o Cleaning tasks as required

• Compliance inspections and record keeping:

o Portable appliance testing
o Biomass boiler upkeep, meter readings and woodchip ordering, etc.
o Water system monitoring
o Fire system checks, emergency lighting and extinguisher etc.

• Landscaping and grounds maintenance:

o Mowing or strimming grass areas and repairing verges
o Repair and repainting of signage
o Fence, wall, bridge and building repairs
o Paths, car park and drive repairs
o Plant maintenance required across the garden and estate
o Conservation activities within the wider estate as and when required, including tree felling
o Litter picking around the estate

• Colleague and contractor liaison

o Assist with organising and coordinating on site external contractors who carry out planned or reactive maintenance
o Work in harmony with other departments, including Visitor Services, Ranger team and Administration

• Financial responsibilities

o Not a budget holder, however will be expected to take responsibility for effective management of charity resources in allocated areas
o Advise Maintenance Manager when supplies need to be ordered

• Health and Safety

o Take responsibility for the health and welfare of self, colleagues and visitors by adhering to NTS health & safety policies, and, ensuring all activities undertaken are compliant with the property’s Safe System of Work and Emergency Procedures.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Experience across a wide range of maintenance/DIY tasks, including ground maintenance, painting, joinery, plumbing and electrical
• Strong interpersonal and communication skills, confidence dealing with a wide range of staff and visitors
• Time management, organisation and multi-tasking skills, working flexibly and efficiently in a busy team
• Competence in working outdoors in remote areas in all weather conditions
• Current strimmer/bush cutter certification
• Driving license valid for driving in the UK, competent off-road and winter driving, use of trailers and ATVs
• Computer literacy with excellent ability on MS software

Desirable
• Basic numeracy, ie. experience of working with precise measurements and recording and logging data
• Chainsaw qualification CS30 = CS31 or further
• Qualification and experience in spraying herbicides PA1/PA6
• Awareness of strong health and safety, fire, and security practices
• Previous experience of being a key holder within a work environment
• Current First Aid certification (or willingness to train and use)

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Chef de Partie

Chef de Partie.

Salary: £25,500 per annum plus Gratuities and Excellent Benefits

Location: The Glenturret Lalique Restaurant – Crieff

Recently awarded a Michelin Star the Glenturret Distillery is the only whisky distillery to hold this award anywhere in the World. Would you like to be part of this fantastic hard-working dedicated team?

Lalique Restaurant is offering a fantastic opportunity to join our team as Chef de Partie. If you have a passion for food, love being part of a motivated team and thrive in a busy environment, we would like to hear from you.

This is a chance to work closely with and be inspired by Mark Donald, Executive Chef at The Lalique Restaurant located at The Glenturret Distillery.

Are you someone with who is ambitious, has a positive and approachable manner, enjoys the fast pace of working in a busy kitchen whilst consistently learning and developing within your role?

We are looking for someone who is already an accomplished Chef de Partie with a huge passion for preparing, cooking and presenting high quality dishes within your speciality section. You would be expected to have an elevated level of diligence and the ability to work without close supervision.

What is on offer for you!
Dedicated training
Fantastic development and career prospects
Fair tips/gratuity system
Uniform provided and laundered.
37 days holiday per year
Double match workplace pension scheme
Death in service assurance
30% discount within the Lalique Boutique
50% food discount within our fine dining Lalique Restaurant and Café
25% discount within the Glenturret shop including wine
Performance Bonus
£270 Glenturret Gift card once completed probationary period
Free Onsite Parking
Staff Accommodation (relocating)
Guaranteed Winter Holidays over the festive period due to closure of the Restaurant and Kitchen in January for 3 weeks to provide our employees with a well-earned break.

KEY RESPONSIBILITES

Assisting the Head Chef and Sous Chef in creating menu items, recipes and developing dishes.
To compile the list of and complete daily mise en place tasks for the section to the required standard with the given time
Setting up the Kitchen prior to the Restaurant opening
Plating food creatively and maximising customer enjoyment
To check and put away deliveries as required.
Assisting with the management of health and safety
Assisting with the management of food hygiene practices
Supervising and training Commis Chefs
To appropriately delegate and assist in all tasks delegated with the section
To clean down the section at the close of each shift and assist with any other cleaning tasks as required
To ensure wastage is kept to a minimum and preventative measures are fully understood
Overseeing the maintenance of kitchen and food safety standards
To be aware of and comply with Legal, Government and Company Policies relating to Fire, Hygiene, Health & Safety
To support the Sous Chef in organising daily training sessions on all aspects of food
To execute any changing menus as required for the restaurant to the agreed specifications.
To carry out any reasonable tasks as requested by the Sous Chef and Executive Head Chef.
To maximise productivity of your department section and minimise poor labour

QUALIFICATION, KNOWLEDGE & SKILLS REQUIRED FOR THE JOB

Understandable level of English spoken and written
Knowledge and ability to run a section
Ability to work without close supervision
Ability to manage Commis Chefs
Ability to produce good quality food in all section’s
High level of attention to detail
Enthusiasm to develop your own skills and knowledge plus those around you
Adaptability to change and willingness to embrace new ideas and processes
Positive and approachable manner
Team player qualities

If you are interested in this role please forward your CV to recruitment@theglenturret.com or use the link below.

Operations Manager for Culzean Castle, National Trust for Scotland

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Operations Manager overseeing the significant and high profile NTS heritage property at Culzean Castle and Country Park, situated on the stunning Ayrshire coastline.

This vast and diverse 260-hectare estate has a magnificent cliff top Castle, 40 buildings including cafes, retail outlets, holiday cottages and a hotel and is a popular visitor attraction for day visitors and also for holding events.

This visible and senior management role will lead a significant team of up to 100 and deliver, develop and optimise property facilities and services to their members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

Key responsibilities of the role:
• Property Planning – business and operational planning and the ongoing development of conservation management plans, with responsibility for annual business and operating plans.
• Visitor Services and Operational Standards – responsible for excellence and service quality across amenities and facilities, retailing, hospitality, food services and gardening, activities and interpretation and events.
• Enterprise and trading – business leader for the property, planning and delivering innovative product and sales opportunities.
• People Management – leads, coaches and mentors the property team.
• Promoting Heritage – leads property staff to develop and promote the properties use and potential as a life-long learning resource.
• Leading, Inspiring and Managing Change – leads and inspires the wider team, including property staff and volunteers through on-going activity.
• Matrix Management and Working – leads multi-disciplinary teams. These teams include retail, catering, rangers, hospitality and gardening with also regionally based personnel.
• Championing and Advocacy – stakeholder engagement to maintain positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders.
• Marketing, Membership and Supporter Development – ensures business development and marketing of the property to maximise income generation.
• Financial Management & Compliance, Reporting and Management Information – responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives).
• Health, Safety and the Environment.
• Strategic Development of the NTS – leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity.

• Staff and Volunteer Leadership – Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation).

Key skills and experience required:

We are seeking a commercial individual with strong proven leadership and people management skills from a heritage, hospitality, tourism, retail background or similar.

• Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, food, leisure).
• Knowledge of the Heritage sector would be a distinct advantage.
• Responsibility for combined operating revenue budgets of c.£1m per annum.
• Significant team management, mentoring, facilitating and coaching experience.
• Line management experience of staff groups in excess of 60, including supervisory staff.
• Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
• Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
• Effective stakeholder management experience, notable examples: media, local government.
• Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
• A full, clean driving licence for driving in the UK is essential.

This role offers an excellent competitive salary within a range of £48,158 – £53,266 plus Car Allowance £3,800 pa and significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 3rd December 2021.

Marketing Manager

Inspiring storytellers, this is for you!

Sir Walter Scott’s home at Abbotsford is where Scotland’s stories start. That may sound like a well rehearsed marketing line, but it really is true. Scott himself was the ultimate marketing genius too, so inspiration is all around us – all the material you could dream of to inspire people worldwide to visit.

If you are a creative, brand orientated, digitally and PR savvy marketing professional, and if you enjoy working with passionate people in beautiful surroundings, then look no further.

The Abbotsford Trust is a young charity, growing and evolving all the time. We’re looking for somebody who can support us by expanding our reach into core and new audiences, launch new visitor experiences, and communicate our charitable message. We have a solid marketing strategy and all the tools you need in place, yet there’s plenty of room to make your mark.

You will be joining us during the 250th Walter Scott anniversary year, tailor made to play our part in Scotland’s Year of Stories 2022. As we bounce back from Covid we’ve plans for investing in new experiences for family audiences, whilst we bring back our established international and UK visitors.

Our trading encompasses historic house & garden admissions, luxury self catering, retail, a café, and public events. With busy teams also leading on important heritage restoration and care, estate paths and woodland, and a thriving volunteer and community programme, you’ll be the kind of person who thrives in a busy, vibrant organisation where collaboration and teamwork is essential to getting the job done.

You will be based at Abbotsford managing a small team, with home working and bringing your dog to work possible.

Please visit our homepage for a detailed job description and further information.

IT Systems Technician

The role

Undertake designated specialist IT activities across multiple locations, to provide an effective IT service to colleagues, in accordance with agreed service standards, under appropriate guidance and direction, in support of RZSS’ vision and mission. Assist the Head of IT, and other IT staff, as needed in providing a professional service to all employees.

This is a full time, 2 year fixed term position where the working hours a re 37.5 hours per week and weekend and evening working may be required.

Some of the things you’ll do:

* Acts as the primary escalation point for issues escalated from level 1 IT support across the whole Society, demonstrating first-class customer care and service. May, very occasionally, be the only IT resource for the Society (e.g. during sickness, holiday, work commitments elsewhere in the IT team).
* Troubleshoots and resolves level 2 IT issues in a timely and efficient manner, updating ITSM systems as appropriate and keeping the end user informed.
* Where necessary, escalates issues to level 3 staff and/or 3rd party suppliers as appropriate, keeping internal colleagues and end users updated on progress. Monitors escalated tasks through to completion.
* Undertakes 2nd line technical support of the Society’s IT hardware estate (servers, storage, networking, IP-CCTV, desktops, laptops, printers, peripherals, VoIP/PBX telephone).
* Undertakes 2nd line technical support of the Society’s networking and communications infrastructure (Internet, WAN, LAN, VLAN, Wi-Fi etc).
* Undertakes 2nd line technical support for both the Society’s standard IT software provision (Windows, Mac, Office365 etc) and its line of Business specialist systems.

What we’re looking for:

* Microsoft Certified Solutions Associate or equivalent
* An awareness of current trends and issues in IT, data protection and information compliance
* Promotes an excellent customer service ethos
* Ability to communicate technical issues, both verbally and in writing, to a varied user base
* Experience in an IT department providing personal support to users with a range of abilities, including the provision of 1st and 2nd line support.
* Demonstrable technical experience of Microsoft server stack technologies and architectures

For details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria, please visit the RZSS Job Opportunities page.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Visitor Services Assistant

JOB PURPOSE
We are looking for an enthusiastic, motivated and experienced individual to join our food and beverage team at Gladstone’s Land.

Gladstone’s Land is in the heart of Edinburgh and is a popular tourist destination. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

Visitor Services Assistant

PURPOSE OF THE ROLE

To assist the VSS Operations with the smooth running of Culzean Castle & Country Park ensuring that a five star experience is delivered at all times. This includes, but not limited to, general administration tasks in support of Culzean Castle & Country Park operations and demands a high level of customer service, organisational skills and the ability to use your initiative with an attention to detail essential.

The main focus of the role will be cash handling, data recording and dealing with basic financial transactions.

KEY RESPONSIBILITIES

• Administrative support to the VSS Operations and Operations Manager and other key departments as required
• Providing the first point of contact at Culzean and ensuring that communications are answered, forwarded and recorded effectively and in a timely fashion
• Organising meetings, circulating advance papers, taking and distributing minutes and monitoring action points required of staff
• Processing financial transactions (e.g. cash handling, data entry, purchase ordering, and expense claims) on a regular basis using an IT-based finance package
• Coordination of the ongoing maintenance of properties to maintain the highest standards
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors
• Taking and processing educational/group bookings and liaising with relevant departments to ensure the smoothing running of each
• Management of the property diary and preparation and distribution of the weekly programme as well as other reports as required
• Placing orders and completing necessary documentation as and when required
• Provide an excellent level of customer service to all external and internal customers
• Assisting with the management of the property’s social media and website information
• Assist with general visitor services departments, including catering& hospitality, retail, housekeeping, admissions and events as required. Full training will be given across each area.

SCOPE OF ROLE

People Management
• Is not a line manager but will work closely with the VSS Operations
• The post holder will work closely with other property colleagues, particularly activity managers in the Culzean Management team, and will have interaction with other colleagues based in other locations as well as regular customers, clients, partners and service suppliers

Financial Management
• No budget responsibility however the role will be responsible for the administration of the Trust’s financial processes and procedures

SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Demonstrable secretarial experience, including experience of cash handling and attending to work of a confidential nature
• High standard of written and spoken English
• Excellent organisational and administrative skills with the ability to organise and manage systems and processes necessary for the smooth running of a busy visitor attraction
• Excellent communication and interpersonal skills – able to interact with wide range of people tactfully and diplomatically
• Excellent customer care skills
• Strong team-player, committed to supporting team members
• Proficient user of Microsoft Office products (Word, Access, PowerPoint & Excel), Internet and email, with confidence in using and learning IT software generally
• Ability to work without supervision and under pressure, to tight deadlines and in environment of changing priorities
• Rigorous and accurate attention to detail
• Proactive, motivated and flexible attitude
• A current valid driving licence

Desirable
• Good working knowledge of general visitor attraction management matters
• Awareness of the needs and standards of a high-quality tourist destination

The Key Responsibilities and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

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